Ed Martin Toyota

Ed Martin Toyota fulfilled all of my needs. They were incredibly communicative and the entire process was timely. They were incredibly communicative and the entire process was timely. More

Jay was a great help in the car buying process. He was quick to accommodate our needs and we were comfortable asking him anything. He was straight to the point and is someone I would trust for any He was quick to accommodate our needs and we were comfortable asking him anything. He was straight to the point and is someone I would trust for any of my future purchases. More

When my lease came due recently, I arranged with my salesman and bank to buyout my lease. I received my payoff from Xavier, via my salesman, in writing. After being assured that the closing process wou salesman and bank to buyout my lease. I received my payoff from Xavier, via my salesman, in writing. After being assured that the closing process would be quick and easy, I drove over an hour down with my wife (who hates car dealerships) to sign papers and drop off the payoff check from my bank. Xavier had us waiting for over an hour while he "got the paperwork ready". When he finally came to get us from the waiting area, he said, "They check amount is wrong." Confused, I said, "That is the amount you guys gave me in writing for payoff plus tax." He said, "Well, the check is normally blank and we fill it in at closing." I explained my bank would not issue a "blank" check, which is why I requested my total in advamce. He then proceeded to say that the "doc fee" was not included in the original total I was given in writing. I countered that the only time they ever mentioned a "doc fee" was if I planned to turn in my lease, but told me if I bought out my lease, then it would just be the residual plus sales tax. Xavier claimed this was false and stated everyone has to pay the "doc fee", "even employees", on every transaction, and if he didn't charge me, there "would be lawsuits" from all the people he previously did. When I tried to protest this bait and switch, Xavier proceeded to tell me that unless I paid the $250 doc fee out of pocket, we would not be closing today and I drove down and waited around for nothing. Reluctantly, I paid his fee. However, I explained to him that I had purchased 6 vehicles from Ed Martin in the last 3 years, with plans for another one later this year, but I would not be back after this. Additionally, I was later told by another salesman at a different dealer in the same auto group this his doc fee was a BS charge. That salesman told me that I should not have been charged a doc fee on a lease buyout of my own truck, especially since the purchase was from Ally and not Ed Martin. The salesmen confirmed that his dealership would not have done so. Regardless, Ed Martin has lost my business. More

Jay was very pleasant and professional. He explained the current situation with new vehicles and helped us find the truck we wanted. He communicated well. I would definitely recommend this He explained the current situation with new vehicles and helped us find the truck we wanted. He communicated well. I would definitely recommend this dealership to others. More

Josh is friendly and professional. I've bought several vehicles from him and have no regrets. Although I would typically avoid a dealer selling cars for MSRP, the current supply situat I've bought several vehicles from him and have no regrets. Although I would typically avoid a dealer selling cars for MSRP, the current supply situation unfortunately makes it necessary and separates Ed Martin from those trying to take advantage of buyers by selling above MSRP. I would recommend Ed Martin to those looking for a Toyota. More

I was done with going to a Toyota dealership until I meet Katrina jewell . She is the most helpful sales person I've dealt with to date. Amazing Katrina jewell . She is the most helpful sales person I've dealt with to date. Amazing More

Fred is very nice and professional. He provided acute estimates and explained what needs to be done. I recommend him for my friends. He provided acute estimates and explained what needs to be done. I recommend him for my friends. More

Michael was a great resource for us. He kept things simple and worked around our chaotic madness. Short, sweet, and hit the mark. Being a busy business man, that is what I appreciate the He kept things simple and worked around our chaotic madness. Short, sweet, and hit the mark. Being a busy business man, that is what I appreciate the most. I would recommend working with Michael hands down. More

Very knowledgeable and professional. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. More

Katrina was very pleasant and very professional. Everyone was very friendly and nice. Will definitely recommend this location to anyone Everyone was very friendly and nice. Will definitely recommend this location to anyone More