Ed Martin Toyota

Jared was an amazing salesman to work with! He was super informative and personable. We did not feel pressured to make a decision, but once we did, he made the process quick and painless. We ma He was super informative and personable. We did not feel pressured to make a decision, but once we did, he made the process quick and painless. We made the past mistake of wandering outside the Toyota brand, but are happy to be back at Ed Martin for this purchase and future maintenance needs. More

The entire group at Ed Martin was very friendly and hospital! Josh took our information and listened to our wants and needs. Josh then presented us with vehicles to select. I will give Josh the highe hospital! Josh took our information and listened to our wants and needs. Josh then presented us with vehicles to select. I will give Josh the highest rating! More

TERRIFIC Service Department, especially Isaiah T and John M, and we LOVED working with Darnell L in Sales! General Manager was defensive, demeaning and dismissive regarding our concerns. John M, and we LOVED working with Darnell L in Sales! General Manager was defensive, demeaning and dismissive regarding our concerns. More

Ben my salesman was fantastic! He answered all my questions and had no problem putting the car on the lift for me to look underneath! Chris in finance was awesome as well! He answered all my questions and had no problem putting the car on the lift for me to look underneath! Chris in finance was awesome as well! More

Made the whole process seamless. Took care of everything necessary and all I had to do was sign Took care of everything necessary and all I had to do was sign More

I have no problem with our sales person. Have purchased multiple vehicles from him and would like to have an ongoing relationship with a dealership I can trust. Service department seems to h Have purchased multiple vehicles from him and would like to have an ongoing relationship with a dealership I can trust. Service department seems to have gone down hill the past few years. Called to make an appointment to have our Tacoma in for 30k mile service. Asked about "Works package" coupon that had been sent to me. Was told the only difference between the two was the 30k mile service included engine and cabin air filters and the price was $144 higher. I can change both air filters for about $35 so I asked for the "Works Package". I told them not to rotate the tires because they had previously, more than once, damaged my rims. I was told it would be about an hour to an hour and a half. More than two hours go by with no word about my truck. It seems underestimating wait times is the norm here. Finally my service writer Mr. McIntyre, comes to me and says he went back to the shop to find out why it was taking so long and was told they broke the oil filter housing and had to fix it. He said they had to finish filling the oil and they would be done in a few minutes. Another hour and a half goes by, I see them pull my truck into the service writers area, but my service writer is nowhere to be seen. After another half hour he comes to me and apologizes for my wait and comps the charges. He gives me a copy of the bill but no multi point inspection report which is part of the service. He gave it to me after I asked. As I approach my truck I can see a lot of dirty, oily hand prints/smudges on the hood, fender, door, and interior. They also did not remove the gooey mess from the service reminder sticker on the windshield tint, after I specifically asked for it to be removed. After another brief wait (4 hrs. total) I was released. After arriving home I review the paperwork and pop the hood to check the oil level. Oil seemed fine but they obviously did not top off the fluids as specified in the paperwork. The washer fluid for example took the half gallon I had and was still only about half full. This may seem like a small thing but it makes me wonder how much of what they say they did actually got completed. Laying under the front of the truck It was obvious only a half hearted effort was made to clean the oil mess they made and ONCE AGAIN, FOR THE 3RD TIME, FAILED TO SECURE THE SKID PLATE UNDER THE MOTOR! IT'S 4 BOLTS THAT HOLD A 25-35 POUND PEICE OF STEEL TO THE TRUCK! HOW MUCH DAMAGE COULD THAT DO IF IT FELL OFF ON THE HIGHWAY! Fixed it myself, because the last time it was in to have 2 missing skid plate bolts installed it took an hour and a half, (with an appointment), and being told it would take 10-15 minutes. Multiple calls/messages including to the service manager, Alex Gardiner, have gone unanswered with no response. More

Every aspect of dealing with Ed Martin Toyota was excellent. The whole buying experience was stress free and easy. Neil, my salesperson, did a great job finding me the right vehicle and making the excellent. The whole buying experience was stress free and easy. Neil, my salesperson, did a great job finding me the right vehicle and making the whole process easy. I will definitely go back and buy and service my vehicle at Ed Martin Toyota. More

They followed thru on everything. I had great experience. There were several dealerships closer, but I still chose them. I had great experience. There were several dealerships closer, but I still chose them. More

Ben Norman, my sales person listened when I called several months ago and offered to order the specific vehicle I wanted. He was the first person from several calls I made to make that offer. His se several months ago and offered to order the specific vehicle I wanted. He was the first person from several calls I made to make that offer. His service was too notch through delivery of my new van. More

Thankful was a very pleasant, helpful, knowledgeable sales person. . I would recommend her, especially for a female car buyer. However, I had a dreadful experience with the finance gentleman. He began sales person. . I would recommend her, especially for a female car buyer. However, I had a dreadful experience with the finance gentleman. He began as very pleasant and complimentary. But at the end, he wanted to discuss 10yr and 5 year car warranties. The first cost $6,000 and the second $4000. I told him I wasn't interested. He said he had to review them with me so I listened to his pitch. When he was finished I told him I was not interested. He asked why and I told him if he continued to try to sell the warranties to me, that I would walk out. He then tried to again explain how good the warranties were so I walked out of his office and returned to Thankful. I told her I was very angry and upset that the finance guy was pushing me to buy the warranties that I did not want. She apologized, got the paperwork that I did need to sign (for the title, ths cost of the car, etc) and I left. The moral.of the story, especially for women, is refuse ro be pushed to sign something you do not want. Toyotas are great cars and don't need the warranties. I've had my Prius for 15 years. No major problems. Just tires and brakes. Update: I just read my new car warranty. The new Camry hybrid's warranty covers hybrid components for 8 years or 100,000 miles. the hybrid battery is covered for 10 years or 150,000 miles. It also has a 36 month/36,000-mile basic warranty and a 60,000 mile/60-month power train warranty. All of this information is online. The finance gentleman told me there was only a one year/10,000 mile basic warranty and a 2 year/20,000 power train warranty. Liar, liar pants on fire. More