John Mills
John Mills at Ed Martin Toyota
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John Mills

Assistant Service Manager

Ed Martin Toyota

9230 E 141st Street
Noblesville, IN 46060

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4.6
14 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

4.6

14 Reviews

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14 Reviews of John Mills

April 02, 2024

Dealership Rating
Employee Rating

All of my experience with Ed Martin Toyota has been very positive! Mostly with regular maintenance visits. James Beveridge is my personal service advisor! More

by bob.helen.dekker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Sarjeant, James Beveridge

Apr 02, 2024

Ed Martin Toyota responded

Thank you for your loyalty and continued business! We truly appreciate you!

January 23, 2024

Dealership Rating
Employee Rating

It was a very good experience. Jay was patient and informative. Would recommend ed martin Toyota to family and friends. We love John Mills in the service Department. He is professi More

by Charlotte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2024

Ed Martin Toyota responded

Thank you so much, Charlotte! We truly appreciate your business and your kind feedback. Enjoy your new Toyota!

January 12, 2024

Dealership Rating
Employee Rating

Michael Ball made buying a car a pleasant experience! He was thorough, knowledgeable, and extremely helpful. He also made arrangements to get roof rack cross bars installed immediately. Kudos also to the More

by Joannejacobs
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Ball

Jan 12, 2024

Ed Martin Toyota responded

Thank you so much, Joanne! We truly appreciate your business. Safe travels!

October 03, 2023

Dealership Rating
Employee Rating

Positive experience buying a new car with John Goodpaster, who is friendly, professional and helpful during each step of the process.This is the second new car we have purchased with John's great More

by PJS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2023

Ed Martin Toyota responded

Thank you so much! We truly appreciate your business and your feedback on John and our team. Enjoy your beautiful new Toyota!

September 19, 2023

Dealership Rating
Employee Rating

This service department is why people hate car dealerships. My vehicle is still under 5 year/60k mile warranty and since they couldn't verify my concern in 30 minutes they charged us $170. When we More

by baldwinisaac41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jerd Cameron, James Beveridge, Fred Kuo , Evan Liller

Sep 19, 2023

Ed Martin Toyota responded

I apologize for the misinformation on the appointment scheduling. We always prefer to have a vehicle dropped off rather than waiting on an extensive diagnosis. Also, the advisor was incorrect if he told you that the techs did not come in until 8:00. Our certified technician worked on your vehicle within 10 minutes after the write-up. I have spoken to these employees and clarified these issues with them. If you can drop the vehicle off and let us keep it for a day or two, we would be happy to drive the vehicle further and see if we can duplicate your issue. Thank you, Jerd Cameron - Service Manager

Sep 19, 2023

baldwinisaac41 responded

I would like my $170 refunded and take it another reputable dealer. Thank you

Sep 19, 2023

baldwinisaac41 responded

The service writer also told my wife " I don't know why they let you schedule this to wait on it especially at 7:15 since our transmission tech doesn't get here till 8;00. Also she should expect to take 2.5 hours total to look at it. So your timeline doesn't add up or your people in the service department lie through their teeth to cover their A$$. I'm not asking for the world. I understand the concern may have not happened on the first test drive that's why we tried to drop off the vehicle. I expected to have to wait 2-3 weeks for an appointment. I expected to drop the vehicle off for multiple days to have it diagnosed. I expected someone to actually take the time to look at the concern. Your team failed at every turn. I expect the $170 to be refunded.

July 08, 2023

Dealership Rating
Employee Rating

Michael was the first to greet my husband when he walked through the door. From that moment forward it was all hands on deck! My husband and I walked away happy! More

by Erica A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 08, 2023

Ed Martin Toyota responded

Thank you, Erica! We truly appreciate you and your husband’s business and 5-star rating of our team and dealership. Enjoy your beautiful Toyota!

October 08, 2022

Dealership Rating
Employee Rating

Seamless purchase and great price on my trade-in today @EMT. Thank you Michael Ball and Eric Sarjeant. Great dealership experience and great service dept. Also, should out to Sam Martin in finance!! More

by jpg2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 09, 2022

Ed Martin Toyota responded

Thank you so much! We truly appreciate your business and your wonderful review of our dealership team. Enjoy your new Toyota, and welcome to the Ed Martin family!

August 22, 2022

Dealership Rating
Employee Rating

I have purchased my last two vehicles through Neal Graham. He’s great to work with! The service department is excellent as well. I highly recommend Ed Martin Toyota of Noblesville. More

by mariarhea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 22, 2022

Ed Martin Toyota responded

Thank you so much, Maria! We truly appreciate your loyalty and continued business. Enjoy your beautiful Toyota and enjoy the rest of your summer!

August 01, 2022

Dealership Rating
Employee Rating

Ed Martin Toyota Noblesville always takes care of my problems. Rather is routine maintenance or repairs. They are always fast friendly and professional. Eric Hickerson is my new service manager he is n More

by Douglaswalters
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Fuller, Neal Graham, Jerd Cameron, James Beveridge, Fred Kuo , Tia Knapp, Eric Hickerson

Aug 01, 2022

Ed Martin Toyota responded

Thank you for your loyalty and continued business, Douglas! We truly appreciate that you are part of the Ed Martin family and look forward to working with you for many years to come. Enjoy your new Toyota, and have a great summer!

March 25, 2022

Dealership Rating
Employee Rating

My fiance and I were jn a rough situation we really needed a new car. Mohamed was referred to us by a friend. He took great care of her and she was more at ease once I arrived. He was super positive an More

by Jajones2611
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Awad , Sam Smith

Mar 25, 2022

Ed Martin Toyota responded

Thank you so much! We truly appreciate your business and your review of Mohamed and our sales team. Enjoy your new Toyota and call if you have any questions!

1

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