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Ed Morse Cadillac Tampa
Tampa, FL
2,101 Reviews
Ed Morse has been selling and leasing for less while providing excellent customer service for over 70 years. A Tampa new & used car dealership. Auto repair services for your vehicle! Check our website for valuable coupons http://edmorsecadillactampaservice.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,101 reviews
October 19, 2025
Ivan was amazing—professional, friendly, and knowledgeable. He made buying our Genesis easy and enjoyable! knowledgeable. He made buying our Genesis easy and enjoyable! More
by Jackie
Employees Worked With
October 16, 2025
Ivan was 10/10—friendly, knowledgeable and patient. I recommend asking for him if you come to the dealership. He truly did a great job. I recommend asking for him if you come to the dealership. He truly did a great job. More
by sol.escosteguy
October 14, 2025
Our purchase of a car at Ed Morse Cadillac is highly recommended by anyone who would like a quality experience in car buying. recommended by anyone who would like a quality experience in car buying. More
by gvaughnsr57
October 12, 2025
I prefer the no the pressure approach, allowing the vehicle to convince the buyer rather than sales pressure. It was refreshing to be able to review the options and come back after i had given it some vehicle to convince the buyer rather than sales pressure. It was refreshing to be able to review the options and come back after i had given it some consideration. Jacklyn was both informative and patient. More
by nmesser
Employees Worked With
Jacklyn Bashaw
October 09, 2025
Had a great experience dealing with Ivan and all the team members They made it a great transaction members They made it a great transaction More
by Cherylpuccini
Employees Worked With
October 06, 2025
I recently purchased a vehicle from Ed Morse Cadillac and had the pleasure of working with Ivan, who made the entire experience outstanding from start to finish. Ivan was professional, attentive, and genu had the pleasure of working with Ivan, who made the entire experience outstanding from start to finish. Ivan was professional, attentive, and genuinely invested in making sure everything went smoothly. He took the time to answer every question, was patient throughout the process, and ensured we felt confident and excited about the purchase. His communication and care set a high bar for what a luxury buying experience should feel like. Most importantly, this was a special purchase for my fiancé, and Ivan went above and beyond to make it memorable. It’s rare to find someone who combines product knowledge, sincerity, and enthusiasm so naturally. If you’re considering a Cadillac, I can’t recommend Ivan highly enough—he’s an absolute credit to the dealership and to the brand. More
by Ian C
October 06, 2025
Ivan was very helpful, he took great care of me explaining options and took incredible care of me. explaining options and took incredible care of me. More
by kylerudolph82
October 06, 2025
My partner and I had a very good experience working with Ivan. He was kind, comfortable, approachable, and knowledgeable. He answered all of our various questions about the CT-4 and CT-5. When it came t Ivan. He was kind, comfortable, approachable, and knowledgeable. He answered all of our various questions about the CT-4 and CT-5. When it came to purchasing the car, he worked digiligently to get all the papers ready ahead of time and expidite the process as well since we had been there for over 4 hours and had to leave soon. He kept us up to date with the status of both our cars as they were being serviced and welcomed us into the Cadillac family at the end which felt awesome. Superb experience More
by Jhard27
Employees Worked With
Other Employees :
Camilla, our finance rep was also very very helpful and kind with us
October 03, 2025
Ivan was amazing. He was patient and was able to help us with the purchase of our lease. Very personable and great customer service. He was patient and was able to help us with the purchase of our lease. Very personable and great customer service. More
by shakscott
October 01, 2025
Disclaimer: We are not accusing Ed Morse Cadillac or its employees of fraud. However, based on the inconsistencies and conflicting information we encountered during our service experience, we believe there employees of fraud. However, based on the inconsistencies and conflicting information we encountered during our service experience, we believe there may be cause for concern and wish to share our story in the interest of protecting other consumers. About a month ago, we brought our Cadillac Escalade to Ed Morse Cadillac (Tampa, FL) for a routine oil change. Upon arrival, we were informed that our vehicle was subject to an engine recall test. Later that same day, we received a call stating that our engine had “failed” the recall test and that a new engine would need to be ordered under warranty. We were initially told the process would take a few weeks, but that timeline later extended to three months. Given this vehicle is our primary family car (with three child car seats), we requested a comparable rental vehicle. Instead, we were offered a Chevy Malibu, which we immediately flagged as unsafe and unsuitable for our needs. Despite expressing our safety concerns and explaining that the car seats would not fit properly, we were told by the service agent: “That’s unfortunate.” (Text message screenshots were saved.) Upon returning to the dealership, my husband found motor oil spilled across the paint of our Escalade (photo evidence available). Oil can damage automotive paint if not addressed immediately. Additionally, we encountered troubling communication breakdowns and misleading statements from dealership staff: • We were initially told that no manager was available; however, after speaking with another employee, we were directed to someone named Kelly. • After informing the dealership we would be transferring our vehicle to another Cadillac location due to dissatisfaction with their service, we were told the vehicle could not be released because a new engine had already been ordered using our VIN — effectively “locking” the vehicle to their dealership. When we contacted another dealership, they confirmed this was not true and that the vehicle could, in fact, be transferred. •Ultimately, only after threatening to escalate the situation further were we allowed to retrieve our Escalade — but only after signing a liability waiver. We transferred our vehicle to Dimmitt Cadillac, where we experienced exceptional customer service. Without prompting, their team reinstalled our car seats into the rental vehicle and transferred our garage door opener. Most importantly, after performing their own diagnostics, Dimmitt Cadillac determined our engine had passed the recall test — twice — with only a 30-mile difference on the odometer (the distance from Ed Morse to Dimmitt). This left us with two Cadillac dealerships providing opposite diagnostic outcomes within a very short driving range — raising serious concerns about the validity of the original engine replacement diagnosis at Ed Morse. We contacted Cadillac corporate, who confirmed that an engine had been ordered under our VIN and that it would be delivered to Ed Morse Cadillac shortly — contradicting Ed Morse’s claim that the process would take months. We eventually received a call from the General Manager of Ed Morse — five days after requesting contact. While apologetic, he characterized this as a “customer service issue” to be handled internally and did not address our broader concerns, particularly those regarding possible misrepresentation. Subsequently, we spoke with a General Motors regional representative who acknowledged our concerns and confirmed, in writing, that Ed Morse Cadillac was being placed under repair restrictions. While we can’t speak to GM’s internal decisions, it raises the question: if no wrongdoing occurred, why implement repair limitations? More
by Hunter_mccrory
Employees Worked With
Juan Alves
