Ed Morse Delray Toyota

My car was brought to the dealership for an oil change and car checkupI bought my car from the dealership and I have been happy with the service. Service and attentiveness is very important to me and car checkupI bought my car from the dealership and I have been happy with the service. Service and attentiveness is very important to me More

Horrible services. They did not respect my time. I was there for 2 hours and 20 minutes. No one communicates with us. Did not even clean up the plastic cover and m They did not respect my time. I was there for 2 hours and 20 minutes. No one communicates with us. Did not even clean up the plastic cover and mat. More into the situation. But I am not writing in here. More

Will G was professional and knowledgeable. I will continue to use this dealership because of Will. Awesome job!!! I will continue to use this dealership because of Will. Awesome job!!! More

The Service is more than two thumbs up! More than a perfect 10 and even higher than a 100 perfect satisfaction. CC immediately show me my options and I have to say; “He went ABOVE AND BEYON More than a perfect 10 and even higher than a 100 perfect satisfaction. CC immediately show me my options and I have to say; “He went ABOVE AND BEYOND” Then…Esteban Ruiz seal the deal giving me details of everything is important on this vehicle. Excellent team! and I finally came out with the car of my dreams thanks to him and the great team work from Ed Morse. Highly recommend to get your car here!!!! More

Service is always good. I love working with Gabby. She explains everything that is needed. I love working with Gabby. She explains everything that is needed. More

Clean, service advisor was well informed about my vehicle he said that the vehicle would be ready in an hour and it was. Great experience. he said that the vehicle would be ready in an hour and it was. Great experience. More

The customer care is great and of course the product is trustworthy. I have had several Toyotas trustworthy. I have had several Toyotas More

BUYER BEWARE - Rude, unprofessional and untrustworthy. I live in NC and bought a car from them over the internet in August of 2021. I asked for a video to show any potential issues, but the video did not I live in NC and bought a car from them over the internet in August of 2021. I asked for a video to show any potential issues, but the video did not fully disclose items like the tire tread being non-existent and things like the ashtray not functioning. I let all of that go, but then last month when it started getting cold in NC I realized the back defrost wasn't working. I took it to a mechanic, and they said the defrost wires had been scraped off. Well, the only thing I asked Delray to do before shipping to car to me was to replace all of the window tint, so the car would be legal in NC. It is obvious that the person removing the tint scraped it off versus using heat to pull it off. I contacted Delray about the issue, and that is when they showed their true colors. First, I spoke with Jeff Delap and he was confrontational from the start. He started throwing the As Is clause in my face immediately, interrupted me numerous times and even accused me of possibly damaging the defrost wires myself. I even mentioned that I would using the internet to write a review, and he told me people do that all of the time and he didn't care. After I hung up, I called back to speak with the General Manager Charles Pierce, but I was put to someone else's voicemail. I then called back, and I was put through to Jim Riger who is the head of sales. I explained to Jim my dissatisfaction with Jeff and his response. Jim was very pleasant and said he would speak with Charles about my concerns and get back to me. I thanked him for that and wished Jeff would have handled me in the same fashion, to which Jim said that is why he is the head of sales and Jeff isn't. Jim called me back the next business day after his conversation with Charles. He said he told Charles everything I said, and Charles response was the same as Jeff's, saying that I bought is As Is, that Delray Toyota has no responsibility to make this right and that I could have possibly been the one that damaged the wires. The resolution from Charles was to give me $200, which isn't anything close to full reimbursement. When I pressed Jim on all of this, his demeanor changed immediately and he started being just as rude to me as Jeff, interrupting me and saying he wasn't going to listen to me anymore. I told him that I wasn't going to dishonor myself for $200, and if they weren't willing to make me whole then they could keep their money. He then hung up. I based my decision to buy from Delray Toyota based on the reviews they received, so I am writing this review to let everyone know that in this instance they were very poor and took advantage of the buyer not being there in person. More

Staff was proficient, courteous and friendly! Service was excellent. Fast and easy sale. Clean facility Service was excellent. Fast and easy sale. Clean facility More

Frank answered all of our questions and was SO helpful! Easiest car buying experience we have ever had! 10/10 recommend Easiest car buying experience we have ever had! 10/10 recommend More