Ed Morse Sawgrass Auto Mall

Thief and Liar I recently purchased a vehicle (Buick Envision) everything went well until I arrived at the hands of the financier. I requested several times that I w I recently purchased a vehicle (Buick Envision) everything went well until I arrived at the hands of the financier. I requested several times that I was not interested in any additional insurances. 1. He financed me with the bank with the highest interest rate (4.99%) despite my impeccable credit score. 2. He added various insurances which I repeatedly insisted I was not interested in which ended up being an additional $10k. 3. After asking him why the the amount was so high he responded by saying it was principle plus interest. I was able to get in contact with the bank and requested to have the additional insurances he added cancelled. I don't ever recommend this person as a financier for being a liar and a thief! His name is Carlos Luis Garcia and I strongly urge everyone never to do any business with this individual. He will promise you one thing and deliver another. More

excellent service i was very please with the car i bought. excellent customer service and i will definitely recommend family and friends to buy a car from this dealership and my sales person was on point with excellent customer service and i will definitely recommend family and friends to buy a car from this dealership and my sales person was on point with all my needs.I will definitely will be back for another purchase . More

No pressure, quick, professional, courteous, friendly We came in just to look at a truck. We saw one that we liked. The price was great. The sales person, Mikhail, was professional, courteous, and friendl We came in just to look at a truck. We saw one that we liked. The price was great. The sales person, Mikhail, was professional, courteous, and friendly. The purchase process was very smooth and quick. More

Always a pleasure to work with Kenny on a purchase After Purchasing over 30 vehicles from Ed Morse for my family over the years, I used to work with a employee by the name of Al Postal who turned out t After Purchasing over 30 vehicles from Ed Morse for my family over the years, I used to work with a employee by the name of Al Postal who turned out to be a neighbor. I meet Kenny Carter in the late 80's and have been purchasing or leasing vehicles from him every since, I can call him and tell him what I'm looking for he finds it and calls me back with the Price and info, must of the time the paperwork is almost completed when I arrive. I have retired and moved to Leesburg Fl but still travel to Ed Morse to see my friend and have the service needed, I will always be a Loyal customer, thank you so much for making a serious decision easy More

Bill Fuller and Kenny Carter Best Sales Staff Ever! We've bought two vehicles through Bill Fuller and he is GREAT! No pressure selling he has great product knowledge and is easy going. We ordered both We've bought two vehicles through Bill Fuller and he is GREAT! No pressure selling he has great product knowledge and is easy going. We ordered both vehicles and Bill went far above and beyond our expectations. My wife's Corvette was tough because there are so many options and different looks. Bill made sure we got it just the way we wanted. It arrived sooner than expected and was perfect. Looks better than we expected and many people stop us to ask about it. New cars are far more complex than ever before and Kenny Carter spent as much time as needed to teach my wife how everything works. Just getting out of it if the electrical system ever fails is a procedure. Bill and I now kid each other about how we're family. He sure treats us that way. Ed Morse GMC (Bret, Bill and Kenny) are our dealer for life. Thanks, Jack and Leslie Cooper More

A Pleasure to do Business With Mr. Fuller sold us our Yukon and Corvette. He is very knowledgeable, patient, professional and kind. He kept us updated on the progress of our ordered Mr. Fuller sold us our Yukon and Corvette. He is very knowledgeable, patient, professional and kind. He kept us updated on the progress of our ordered car. I would recommend Mr. Fuller to all my family and friends! More

Always good but this time truly exceptional. This is car number four purchased from Ed Morse. So many people helping me and pretty much treating me like a queen. I'm looking forward to purchasing This is car number four purchased from Ed Morse. So many people helping me and pretty much treating me like a queen. I'm looking forward to purchasing vehicle number five. Love Ed Morse More

Service Dept Help I would like to thank Greg Prudente (service advisor) who walked me through the process and also had me talk to customer service manager who was also I would like to thank Greg Prudente (service advisor) who walked me through the process and also had me talk to customer service manager who was also helpful.I do recomend this dealer. More

Ed Morse sawgrass Cadillac is awesome Ed. MOrse Sawgrass Cadillac has been my dealer for the past 8 years. They have always been extremely professional and service oriented. Larry is th Ed. MOrse Sawgrass Cadillac has been my dealer for the past 8 years. They have always been extremely professional and service oriented. Larry is the best service professional and works really hard to take care of all his customers with friendliness and professionalism ' More

Waste of time and Horrible service Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, B Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, Braman or any dealer, but not here. HORRIBLE customer service, and lie after lie... can't image a luxury brand like Cadillac will do nothing about this. What a bad experience. I had to hunt down Larry, my service advisor, for over a month to get an appointment. I have texts, calls, etc. He finally responds and tells me to come in a few weeks because he is "slammed"! Mind you we are bringing back the Escalade to fix items that he didn't fix the last time we took the car in. He asks me to text him at 7am so he can confirm with me he can get me a loner car. I text him and he confirm and I send my wife on our daughters birthday to drop off the car and leave it for the service and other fixes. She arrives and Larry as soon as he sees her picks up the phone and pretends to be on a call, just points to her and waves her with his hand to tell her to wait for him inside. She goes inside and waits and waits. Nada... never mind that we have an appointment, never mind that he knows we've been trying to get a hold of him for weeks to get the car repaired. She gets tired of waiting and goes into the Enterprise office to ask if they have cars and if there is anything she can do to speed up the process since she has been there for 30 minutes waiting on Larry. They tell her they don't have ANY loaner cars available. So she decides to leave. Larry sees her leave and goes after her and tells her to wait longer that he will get her a car. Obviously she doesn't believe him since he had CONFIRMED the car with me at 7am that day... so he lied. I then called the service manager or something like that, a guy named Mike Byrne. Left him 2 voicemails letting him know how upset we were and you know what he did... NOTHING. No call back, no text, no email. Just ignored it. No wonder Larry does handles his customers like that. His managers don't even return customers calls. (BTW, I was never rude, disrespectful or in any way offensive towards Larry or Mike. I shared the same story and asked for a call. Nothing more.) For what I see Mr. Ed Morse must be pretty successful in his endeavors, since I see his has multiple dealerships. A little advice Mr. Morse; you would do better if you had managers that made customer service their TOP priority. Sometimes when a business grows too large these details fall through the cracks. It happens... and that's why these platforms help, to let other customers know where each business is failing (or thriving) so that they hopefully avoid the same or similar bad experiences. In the end I took my car to Vera Cadillac, and the service manager was VERY polite and professional. He resolved my issue with courtesy and efficiently. No drama. Didn't have to wait over a month, didn't get lied to and he was on point, didn't have to wait at all. Thank you! I have owned several GM cars for over a Decade. I bought the new Cadillac Escalade when it just came out 2 years ago... got one of the very first ones. I went out all the way to Daytona to Ritchie Cadillac to buy it. And it has had several issues like most new models do on their first version out. But the car is great. The issue has been the service from Ed Morse Cadillac in Sawgrass. I hope they address this so they don't xxxx off more customers. BTW Larry, my name isn't Mr. Carrillo. It's Mr. Martinez. That's my wife's last name. More