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Ed Napleton Acura

Elmhurst, IL

Overview
Employees
Reviews
Vehicles
4.8
757 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive. If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont. Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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745 West Lake Street

Elmhurst, IL

60126

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Showing 757 reviews

January 25, 2023

My 2nd Acura within 3 years, thank you Miki and Wade, love working with the people here, will return soon with another new car More

by Norma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Ed Napleton Acura responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Norma. Thank you and we hope to see you again! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

Helpful
January 16, 2023

Prompt courteous knowledgeable salesperson as well as finance mgr and download specialist. Clean, professional environment. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James subletting, finance mgr and Martin
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Jan 19, 2023 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Mark! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you so much again for your feedback! We hope you have a great day! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

Helpful
January 14, 2023

Was given a great deal on my new MDX! Thanks to Jovany for helping us find what vehicle works best for us. More

by Richmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovany Fragoso
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Jan 19, 2023 -

Ed Napleton Acura responded

Thank you so much for sharing your recent experience with us, Richmorris! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

Helpful
January 14, 2023

James was our Sales Rep. He was knowledgeable and very courteous. He helped us work though some difficult negotiations and we came to an agreeable conclusion. Great to work More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Sublette
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Jan 19, 2023 -

Ed Napleton Acura responded

Mark, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura KIA of Elmhurst 630-941-4300 ext 2339/2378 julissa.varela@napleton.com

Helpful
January 10, 2023

Purchase experiance very poor salesmen tried to scam on pricing. the ad said they would finance anyone then they said car was to low in price for that. salesmen promised to fix check engine light and ju More

by ocarr10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
not listed
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Jan 12, 2023 -

Ed Napleton Acura responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (630) 941-4300 and we will do our best to make this better.

Jan 12, 2023 -

ocarr10 responded

I have had direct conversations with several people there i will reach out to you also. But at this point we had to pay $357.20 to fix what your salesman said he would fix and didnt. we like the car so $357.20 is the issue

Helpful
December 31, 2022

3rd Acura lease from here, good service and good deal as usual, will keep my business here for Acura More

by Gulan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Ed Napleton Acura responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Ed Napleton Acura as your first choice for all your vehicle needs. Safe travels!

Helpful
December 30, 2022

My family just bought a mdx from Wade, we are very happy with the deal we got, and we love the mdx More

by Rakesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Ed Napleton Acura responded

Congratulations on your new car, Rakesh! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

Helpful
December 30, 2022

Brought my type s back for 1st oil changes, love my car, great people here. More

by Hua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Ed Napleton Acura responded

Thanks for sharing your recent service experience with us, Hua! We hope you continue to choose Ed Napleton Acura as your first choice for all your vehicle needs. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com

Helpful
December 30, 2022

Me and my husband bought 22 rdx from Wade a week ago, love the car, he worked out a great deal for me More

by Zainab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Ed Napleton Acura responded

Hi Zainab, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

Helpful
December 28, 2022

Very happy with my new ride, Wade is the salesman who helped me out, great deal i got from here More

by Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liang Wad Quin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2022 -

Ed Napleton Acura responded

Robin, we appreciate you choosing Ed Napleton Acura! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! We want all our customers to feel this way when leaving our dealership! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com

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