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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,481 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,481 reviews
March 31, 2022
My wife and I have purchased three cars each from Ed Napleton Honda in Oak Lawn. We both could never be more satisfied with the Sales Staff (Mr. Gerald Griffin), the Maintenance Service, and the hospita Napleton Honda in Oak Lawn. We both could never be more satisfied with the Sales Staff (Mr. Gerald Griffin), the Maintenance Service, and the hospitality we receive whenever we have the opportunity to visit Ed Napleton in Oak Lawn. More
by Rico/Meshach
Employees Worked With
Helpful March 31, 2022
My salesperson Gerald Griffin was awesome. He was very patient and knowledgeable. I would most definitely recommend him. He was very patient and knowledgeable. I would most definitely recommend him. More
by clara
Employees Worked With
March 30, 2022
We had great custom service. Danny explained everything to us clearly. Every question we have was answered. We had a great time choosing out our car. Thank you fo the service. Danny explained everything to us clearly. Every question we have was answered. We had a great time choosing out our car. Thank you fo the service. More
by Mariuszfurca1
March 23, 2022
Napleton Honda in Oak Lawn is the best I have ever experienced . John Syriani and Joseph Sarkisyan are honest and great guys to deal with . I will always stay with this dealership and will continue to experienced . John Syriani and Joseph Sarkisyan are honest and great guys to deal with . I will always stay with this dealership and will continue to recommend to my family and friends . Thanks again . John Dougherty More
by Johndoughertysr
March 23, 2022
Great Sales Dept and Service Dept Salesman waiked me through everything I need it to no about the car. It was Great...... through everything I need it to no about the car. It was Great...... More
by harold
March 22, 2022
Gerald Griffin is the best salesman! He is kind, genuine, understanding, personable, and thorough. Working with GG is always a joy. He helped me purchase my very first car and just helpe He is kind, genuine, understanding, personable, and thorough. Working with GG is always a joy. He helped me purchase my very first car and just helped me trade that car in for an updated version with all of the features I want. He made sure to give a great and reasonable price. He listens to the customers and adheres to expectations. Great experience! More
by jas
Employees Worked With
March 21, 2022
We went to this dealership to look at Honda Pilots. They have a good inventory. Test drive went well, I was ready to talk numbers on a 2021 Pilot, certified. Salesman goes and runs the numbers comes ba They have a good inventory. Test drive went well, I was ready to talk numbers on a 2021 Pilot, certified. Salesman goes and runs the numbers comes back…oh the hidden fees. I laughed out loud! $3000 to certify a vehicle that is one year old and had 12,000 miles, ridiculous!! $1000 for floor mats, $2000 for an interior/exterior protection. We went back and forth…I left. Salesman chased me out the door, this is the best I can do (heard that 3x) I will NOT buy from a dealership that tries to cheat people out of money. More
by B
Employees Worked With
March 15, 2022
Had a great experience with Sean P in sales. I needed a 2nd reliable car and Sean P came through. This is my 2nd car I have bought from you guys. Keep up the great work I needed a 2nd reliable car and Sean P came through. This is my 2nd car I have bought from you guys. Keep up the great work More
by Silvias2nd
Employees Worked With
Sean
