Eden Prairie Nissan

Thorough and efficient I was Greeted promptly, Chuck listened to me carefully and all my questions were answered completely. A very comfortable experience and my intention I was Greeted promptly, Chuck listened to me carefully and all my questions were answered completely. A very comfortable experience and my intention is to have all service requirements to be handled at Eden Prairie Nissan. More

Purchase Excellent customer service from J.R. and Mark. They worked with me to find a vehicle and finance plan that meets my needs. Highly recommend. Excellent customer service from J.R. and Mark. They worked with me to find a vehicle and finance plan that meets my needs. Highly recommend. More

New car purchase It was a super experience purchasing at this dealership. I had been looking at many dealerships for sometime and walking into Eden Prairie Nissan was It was a super experience purchasing at this dealership. I had been looking at many dealerships for sometime and walking into Eden Prairie Nissan was comfortable. I guess that's how I would describe it. My salesperson was Alex and he is great! I was greeted immediately but not with a sell, sell approach. In fact we had a meaningful general conversation for 15-20 minutes before Alex asked me how he could help. Perfect!! I purchased a Murano that day sight unseen! More

Oil change and general inspection Service was prompt and attentive. A routine oil change isn't very demanding it was just in and out, but it went very well. One thing I should add. Service was prompt and attentive. A routine oil change isn't very demanding it was just in and out, but it went very well. One thing I should add. The vehicle needs a tutorial to make sure owners understand how to use and understand all the (expensive) features on the particular vehicle. The salesman was no help--he didn't know himself. No master listing of all the extras and features on the particular vehicle. It's very and I'm pleased with what I have doped out but 10 months later I still can't say with certainty how the vehicle is equipped. We like the car, but identifying features is still a matter of trial and error. I'm more computer literate than most but it took me several months of trial and error just to get comfortable with the Siri interface. My wife still hasn't a clue. Without knowing details of what's on the car, the user manual is difficult to understand. I'm a professional engineer and used to the gobbledegook needed to prevent liability suits--believe me you should have all that in the sales contract and put the user instructions in plain view. The user manual isn't much help without a good listing of the particular options and what they're supposed to accomplish. Most descriptions are prefixed by 'if so equipped' and it's not possible to know. Spend more time with familiarization and less flogging the infernal aftermarket warranty. I asked yesterday and got a pleasant but useless reference to the user manual. Didn't much appreciate that. A selection of 1 hour introductions on various features might help a lot with repeat sales and customer loyalty. More

Great personal service The service person was very helpful and personable. Helped with all of my questions. Went out of his way to make sure I was satisfied. The service person was very helpful and personable. Helped with all of my questions. Went out of his way to make sure I was satisfied. More

good service my vehicle was serviced in a timely manor, the service bay was clean and the waiting area was adequate. technician very polite and helpful. will bring my vehicle was serviced in a timely manor, the service bay was clean and the waiting area was adequate. technician very polite and helpful. will bring my car here for future service needs. More

Excellent and professional service. Comfortable waiting area Service representative explained all service options completely and work was completed in the time frame that I was given. Very good overall experien Service representative explained all service options completely and work was completed in the time frame that I was given. Very good overall experience! Work was completed in the promised time. More

Best experience working with Phil Trovato Phil made this a flawless experience. I felt that he genuinely cared and treated me with respect. I would buy from Phil again and HIGHLY recommend! Th Phil made this a flawless experience. I felt that he genuinely cared and treated me with respect. I would buy from Phil again and HIGHLY recommend! Thank you Phil! A++ Scott O More

Good service Very friendly service and professional mechanics. Steve Furst is great. Make sure I was informed of what needs to be done and kept me up to date. Very friendly service and professional mechanics. Steve Furst is great. Make sure I was informed of what needs to be done and kept me up to date. More

Another happy customer. Friendly, Helpful, Caring, Knowledgeable and accommodating. David did a great job advising me on the procedure. I was given a loaner to use to conduct Friendly, Helpful, Caring, Knowledgeable and accommodating. David did a great job advising me on the procedure. I was given a loaner to use to conduct my business while they preformed the work of the recall. Thanks to Eden Prairie Nissan. Roger More