Elder Ford of Tampa

This version hits harder, stays focused, and reads like a credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through one of the most dishonest and humiliating vehicle buying experiences I have ever dealt with. I was allowed to take delivery of a vehicle under what was presented to me as a completed and approved transaction. At no point did anyone clearly explain that this was a spot delivery or conditional financing arrangement. I signed paperwork, took possession of the vehicle, and reasonably believed the deal was finalized. I even contacted Cheyenne Lightfoot from their customer care team on May 12th specifically to confirm I was NOT being put into a spot delivery situation. She confirmed via text that I was not. Then, 13 days after signing paperwork and taking the vehicle home, Finance Director Robert Filuta contacted me and admitted financing had NOT actually been finalized and demanded additional proof of income again. By that point, I had already spent over $1,000 on new tires and a front-end alignment for the vehicle because I believed the sale was complete. Then things got worse. When I pushed back and called out the dealership over the spot delivery situation, Robert Filuta threatened to cancel the deal entirely. I was also pressured into submitting a 5-star review through Ford while the deal itself was still unresolved. Think about that for a second. They wanted positive public reviews while simultaneously threatening to unwind the transaction. Their General Manager never responded to me. Nobody from Lithia responded either. Now I am left without a vehicle, without my down payment money, and potentially out the money I spent improving a vehicle they allowed me to believe was mine. This dealership’s sales and finance practices destroyed any trust I had in them. Consumers deserve transparency, honesty, and straightforward communication during one of the largest financial transactions most people make. My experience with Elder Ford of Tampa was the exact opposite. More

Excellent service, Danie Alicea always finds a way to help me, with timeliness, quality, and service. help me, with timeliness, quality, and service. More

Leo was fantastic! ! Met the mobile team and they are top notch!!! Definitely use Elder for all my service needs ! Met the mobile team and they are top notch!!! Definitely use Elder for all my service needs More

Ni siquiera intentaron arreglar el problema del carro solo dijeron no se puede y ya solo dijeron no se puede y ya More

Had a great experience working with John as he helped me get the truck I wanted at a great price get the truck I wanted at a great price More

Justin and Zaire were an absolute pleasure to work with. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very professional. Elder Ford has now gotten my business for any new purchases and I will definately recommend them to others! It was hassle free, smooth going and was all in all quick proces and easy. Thank you to Zaire and Justin for being so kind, smiling, laughing and making the whole process of buying a vehicle a pleasure. You two really deserve an award! More

My husband and myself drove an hour and a half to get there. And I would do it again. I recommend them a thousand times over. Very friendly and very fast service. there. And I would do it again. I recommend them a thousand times over. Very friendly and very fast service. More

Cheyenne saved the day, she took the time to understand me and get in order what needed to be done. If she was the salesperson at the dealership, she would be the go to person for car buying. Big thanks to me and get in order what needed to be done. If she was the salesperson at the dealership, she would be the go to person for car buying. Big thanks to her, to be understanding and have common sense to provide real customer service, not just transaction More

Horrible communication would not be returning due to my experience. It started off great. Please be careful if you do decide to purchase here experience. It started off great. Please be careful if you do decide to purchase here More

Usually good people here. Last couple of years they seem to have issues with appointments. With me, never on time and several hours later they finally pull my vehicle in for Last couple of years they seem to have issues with appointments. With me, never on time and several hours later they finally pull my vehicle in for an oil change. I don't want to but I'll have to start going to the quick places if it doesn't get better. My time is valuable also. I will never use you for service. Had a big issue in the past. More