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Elder Ford of Tampa

Tampa, FL

4.4
6,507 Reviews
At Elder Ford of Tampa, we're eager to provide the winning Ford sales, auto service, and car financing in Tampa you seek. We're proud of our Ford dealership near St. Petersburg, FL, where a state-of-the-art facility, comprehensive new Ford showroom and fully loaded service bay await, while a savvy team of Ford professionals is prepared to meet your every need. We're not just interested in serving you right here and now -- we want to be your dealership for life! Visit our Ford dealership in Tampa, Florida, to discover an eminently satisfying shopping environment. Designed to be vibrant yet soothing, our dealership has a 300-gallon saltwater aquarium, sports memorabilia and decorations, an automatic car wash, valet service, a comfortable customer waiting lounge and more. Of course, at the end of the day what a car-shopper wants is a car, and we're happy to oblige. With an inventory full of new, used and Certified Pre-Owned Ford models, including the Ford F-150, Mustang and Fusion in Tampa, we've got what you want and we can help you find what you need. We also sell pre-owned cars in Tampa built by other automakers, so you'll never lack for variety. In time, you'll need to bring your hardworking Ford for some routine maintenance, and when that day comes, Elder Ford of Tampa has the garage to beat. We'll handle your request efficiently and effectively, whether you want a tire rotation and coolant flush or a laundry list of repairs. If you need auto parts in Tampa, we've got them. Not only do we have a generous selection of OEM Ford components to sell, but we also carry top-of-the-line ROUSH performance parts that do not disappoint. You'll race down the road with these parts installed! Elder Ford of Tampa is your all-in-one destination for all things Ford. Stop by for a visit today at 9650 N. Florida Avenue in Tampa, Florida. We're just a short ride away for drivers coming from St. Petersburg, Clearwater, Lutz and beyond!
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9560 N Florida Ave

Tampa, FL

33612

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Showing 6,508 reviews

July 24, 2022

Elder Ford Quicklane always does an excellent job very friendly people there !! Great job Elder ford More

by bwilliams274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Jul 26, 2022 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 23, 2022

Extremely disappointed in my experience. I purchased through Driveway.com. My deal was delayed month after F and I didn't notice it was hung up at the bank. Now I am waiting on a third temp More

by rhischnell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robo Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2022 -

Elder Ford of Tampa responded

Ms Schnell, we just spoke on the phone about your current situation. I have emailed a request to get a tracking number for the 3rd temp tag. I've also emailed you copies of your paperwork to help with your situation. Our sincere apologies for not following up with you in a timely manner and creating an urgency in your behalf

July 23, 2022

I would like to think my service advisor Luis Nunez and mechanic who performed the work. Thanks to the Urber drivers. More

by Wilbert Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Nunez
Jul 25, 2022 -

Elder Ford of Tampa responded

Hi Wilbert, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Jul 25, 2022 -

Wilbert Jones responded

Thank you for getting it right.

July 23, 2022

I had several problems when buying my vehicle. but the dealer solved most of them, I want to highlight the bad practice of the advisor who assisted me, Cesar Castillo, because when I went to the More

by dasyrivait
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Elder Ford of Tampa responded

Hola. Nos esforzamos por ganar clientes de por vida y estoy muy decepcionado al saber de su experiencia negativa con nuestro concesionario. Me gustaría tener la oportunidad de tratar de recuperar su confianza en nuestro negocio al intentar resolver este asunto por usted, si todavía puedo. Tomo muy en serio los comentarios y opiniones de nuestros clientes, así que tómese un minuto para llamarme al 813-279-7301. Me gustaría entender exactamente qué salió mal y, con suerte, cambiar su experiencia. Gracias, Dan Sills Gerente General Élder Ford de Tampa

Aug 16, 2022 -

dasyrivait responded

unfortunately his actions. They make you think everything you can contrary to wanting to win customers for life. when requesting that the value for which I purchased my vehicle be assessed. you gave me an appointment for 11 in the morning and ended up sending someone else to see me at 2:30 pm. It is a lack of respect for a client, in addition to the explanation they gave me is that the dealership, due to the current situation, had all the power to increase the value they wanted to the vehicles. 7,000 thousand dollars. And of the 19,000 they said they would give me for my vehicle, it turned out that they only gave me 15,000. I definitely do not recommend this dealership at all. in addition to the tricks that this advisor used, CESAR CASTILLO swearing that he would give me 250 thousand dollars a month for a year to pay the high fees he had. I simply advise other people, it is better to go to another Ford dealer, I am sorry for the brand and the bad reputation that this type of dealer creates. desafortunadamente sus acciones. Te hacen pensar todo lo que puedas en contra de querer ganar clientes para toda la vida. al solicitar que se evalúe el valor por el cual compré mi vehículo. me diste cita para las 11 de la mañana y terminaste mandando a verme a otra persona a las 2:30 pm. Es una falta de respeto a un cliente, además de la explicación que me dieron es que el concesionario por la situación actual tenía todo el poder para aumentar el valor que querían a los vehículos. de 7 mil dólares y de los 19.000 que me dijeron que me darían por mi vehículo, resultó que solo me dieron 15.000. Definitivamente no recomiendo este concesionario en absoluto. además de las artimañas que usó este asesor, CESAR CASTILLO jurando que me daría 250 mil dólares mensuales por un año para pagar las altas cuotas que tenía. Simplemente aconsejo a otras personas, es mejor ir a otro concesionario Ford, lo siento por la marca y la mala reputación que crea este tipo de concesionarios.

July 22, 2022

The service manager was great and the mechanics that are awesome job for me I'll recommend the place to my friends More

by ROSS23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos
Jul 23, 2022 -

Elder Ford of Tampa responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Thanks again for the recommendation, and have an amazing day!

July 22, 2022

John Weicherding & the Elder Ford team were great to work with! Thanks for helping us get into the new F150's! More

by joe.pyles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Weicherding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2022 -

Elder Ford of Tampa responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Feel free to reach out to us if you need anything. Have a wonderful day.

July 22, 2022

I was very pleased with Elder Ford after having a bad experience with another Ford dealership ! More

by JKRUGER153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2022 -

Elder Ford of Tampa responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 22, 2022

Ripped me off on car warranty. Bought a extended warranty and went to use it and they said it didn't exist. Come to find out they never finished pushing paper work threw. Refunded More

by tilestonewood
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny rip off
Jul 23, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

Jul 28, 2022 -

tilestonewood responded

Still waiting on that phone call from Dan sills🦗🦗🦗

July 22, 2022

They always supply great service and are great at answering any questions you may have. More

by doubleg3232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Jul 23, 2022 -

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 22, 2022

Ask for Dillon the best salesman out there, thanks a lot man for my new MACH 1. More

by Vensolama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon Gastineau, Joshua Haegele
Jul 25, 2022 -

Elder Ford of Tampa responded

Hi, we appreciate your feedback of our Staff's outstanding service! If there is anything else we can do to assist you, please let us know! Take care!

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