
Elder Ford of Tampa
Tampa, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Great Customer Service Service was excellent. Johany and Service Director David went above and beyond to take care of the issue with my vehicle. Always professional, and acc Service was excellent. Johany and Service Director David went above and beyond to take care of the issue with my vehicle. Always professional, and accommodating. More
Thanks for my new car Martin Martin was great. I was not expecting to get a new car but after talking to martin I went thru with them purchase. Danny the manager also made it easy Martin was great. I was not expecting to get a new car but after talking to martin I went thru with them purchase. Danny the manager also made it easy. More
Best dealership to work with Elder Ford is great to work with. I had a great experience with the dealership. All but Michael Cash. He is the worst manager ever. Elder Ford is great to work with. I had a great experience with the dealership. All but Michael Cash. He is the worst manager ever. More
Outstanding experience with the right people Went in knowing what I wanted and my price. My sales person was Jose Pagan and was very helpful, knowledgeable, and extremely patient. I had to Went in knowing what I wanted and my price. My sales person was Jose Pagan and was very helpful, knowledgeable, and extremely patient. I had to go back 2x - the first time the sales manager (Michael Cash) was useless and literally a waste of beautiful showroom floor space. I made an offer to him which he didn’t even awknowledge, only told me to come back with my wife before he’d talk numbers (in his words “because it seems to me she is the decision maker”). Interesting sales tactic being condescending to a customer, but I quickly realized that watching the TV guide channel is a better use of my time vs uselessly talking to Michael. The 2nd time I went in I made an appointment with my sales guy Jose. Test drove the truck again which he had parked out front ready to go when I got there, and told him I want to talk numbers. This time he came back with Robert Tucci who was light years ahead of his counterpart in the area of customer service. I gave Robert my bottom line number (exact same offer I made my previous visit), and after some back and forth he made it work. Exactly what I wanted. Jose and Robert I feel went above and beyond to make the deal happen and are an all-star team. They make you feel welcome, not rushed/pressured, and I would highly recommend anyone looking for an exceptional experience to request their assistance. The 5 starts is attributed to their teamwork and customer service, and they were able to turn what would’ve been 1 star around. Both gentleman have called me even after the sale to make sure everything was ok and if I needed anything. THATS how you treat a customer and retain business/generate referrals. I still feel like the waste of new car scent that is Michael should utilize his time in a more meaningful role that is NOT customer facing - maybe making copies for Jose and Robert...? Anyway thanks again for the new whip Jose and Robert! More
Mike on Quicklane is the best Mike in Quicklane is the best. Easy to work with, considerate, understands the customers needs. Please acknowledge Mike. I will be back because o Mike in Quicklane is the best. Easy to work with, considerate, understands the customers needs. Please acknowledge Mike. I will be back because of him. Thank you More
car tune up Great service on all who work at elder ford everyone was top quality people. I would recommend the service dept to my family and friends Great service on all who work at elder ford everyone was top quality people. I would recommend the service dept to my family and friends More
Great Experience All Around Elder Ford has great deals and friendly staff that make the car buying process effortless. The sales team really works to earn your business and put y Elder Ford has great deals and friendly staff that make the car buying process effortless. The sales team really works to earn your business and put you in the vehicle you want. Each employee is appreciative of your choice to purchase a vehicle from them. More
Good not Great I made an appointment for an oil change and to buy an accessory. Well I had to wait 3 1/2 hours to get my car back, just for the oil change. I made an appointment for an oil change and to buy an accessory. Well I had to wait 3 1/2 hours to get my car back, just for the oil change. More
No true mechanics If the computer can't tell them what's wrong they cannot fix it. Was asked my opinion before was told a manager would call me back about my complaint If the computer can't tell them what's wrong they cannot fix it. Was asked my opinion before was told a manager would call me back about my complaint three weeks later still have not heard anything. More
Best Ford Location I’ve been to several ford dealerships and this one is now my preferred location. Mike and the rest of the service department were very friendly and he I’ve been to several ford dealerships and this one is now my preferred location. Mike and the rest of the service department were very friendly and helpful. The waiting area is very accommodatinjg with two seating/business waiting areas with Netflix available on tablets More