Elder Ford of Tampa

Great Service I spoke with Ralph on the phone and from that point he went to work for me to insure I got what I was looking for. He understood me from the get go an I spoke with Ralph on the phone and from that point he went to work for me to insure I got what I was looking for. He understood me from the get go and stayed locked in on the deal to insure I got what I wanted. Once I had picked my vehicle, Nacer went to work on a finance and got me a much better rate then even my own bank was offering me. Between the 2 of them, they got me into a new truck for a similar $$ other dealers were offering to get me into a sencond hand truck So speak with Ralph...he will hook you up and look after you 🍻 More

Poorly done Broke a part,then said it was not their responsibility.service advisor told me I had to go to the last place it was worked on.claimed they over tighte Broke a part,then said it was not their responsibility.service advisor told me I had to go to the last place it was worked on.claimed they over tightened the lug nuts. I said it's been done at Ford garages but he didn't care.so I called Port Richey Ford and they took care of everything no charge. My f150 looks like the day I bought it and has never been touched by anyone but Ford. I am still under factory warranty, And have done service on time or early. More

Express Lane has potholes! Brought wife's vehicle, told service ''host", my wife called for appointment, and was told to just bring it to Express Lane.The host then directed me Brought wife's vehicle, told service ''host", my wife called for appointment, and was told to just bring it to Express Lane.The host then directed me to see "Mike". Mike told me to wait, so I did. When he was ready for me, I told him, my name and this is my wife's vehicle, and this is what she wants done. Seeing my vehicle being dropped off, I returned to Michael, and told to wait. Seeing no other customers, I asked what was I waiting for? He said invoice was not turned in, and can't be found. Now waited for invoice to be found. Upon taking possession of vehicle, he informed me a survey will be sent. I told him, it won't be good, and he chuckled. P.S. my wife informed me that she was called on Saturday, to remind her that her vehicle is ready to be picked up. She told your employee that she already has it. More

Great customer service. Toni did an exceptional job. She was very polite and thoroughly explained everything to me, so there were no surprises. Keep up the good work. Toni did an exceptional job. She was very polite and thoroughly explained everything to me, so there were no surprises. Keep up the good work. More

Great Dealership Lacey by far was a wonderful sales associate.. She was accommodating in every way. Lacey's smile is priceless. We will be customer's again. Lacey by far was a wonderful sales associate.. She was accommodating in every way. Lacey's smile is priceless. We will be customer's again. More

Bad business practice bate and switch We had a appointment to look at a vehicle at 11 am we confirm the appointment the day before and called and communicated that we were coming to look a We had a appointment to look at a vehicle at 11 am we confirm the appointment the day before and called and communicated that we were coming to look at the vehicle that day. Bate and switch possibly. They said it was sold. Mitchell was our sales person. I would steer clear of this dealership they have horrible communication. After an hour and a half drive. Then been told sorry we sold it. Unbelievable I'll never buy a vehicle form them and either should you. More

Horrible customer service Bate and switch dealer. Drew a long distance to see a Truck and they said it was sold. And was offered to look at another Truck. Was completely thrown Bate and switch dealer. Drew a long distance to see a Truck and they said it was sold. And was offered to look at another Truck. Was completely thrown back on the lack of Empathy and then after I got upset. They could care less that they did. Half hearted apology. I would steer clear from this dealership. Find another ford dealer They have shady sales practices. More

Auto Butler Detail I brought my car in for my bi-yearly Auto Butler detail as a part of my warranty. According to the Auto Butler description, the service provided incl I brought my car in for my bi-yearly Auto Butler detail as a part of my warranty. According to the Auto Butler description, the service provided includes exterior wash, the special wax applicstion, and a full detail of the interior. The first two parts were done very well. However, the staff did NOT do anything to my interior whatsoever. Not even a vacuum. Not happy about this whatsoever for the amount of money I paid for the Auto Butler to be a part of my warranty. I was not able to speak with the Service Rep, Johnny, because I was in a rush and had to leave. I will not be bringing my car back to this dealership. More

Recall I took my Escape in for a service and for a recall 16S41/NHTSA recall 16V-777, I was disappointed with that service because Chris said they didn't hav I took my Escape in for a service and for a recall 16S41/NHTSA recall 16V-777, I was disappointed with that service because Chris said they didn't have the part. First he said it would a two days to get the part then said it would be a month. I first took it in on 01/30/2018 and now its middle of March and it still is not fixed. We called the service manager Joe Lane left him a message but not heard from him. I also called Chris on 2/27/2018 and he said the part is still not in. I always take my vehicles to you guys for service and have always be happy with the staff. Thank You Patricia Allen More

Donnie Shinholser I want to thank Donnie Shinholser, Nacer and the Elder Ford Sales team for an easy and painless purchasing experience. Donnie was very professional an I want to thank Donnie Shinholser, Nacer and the Elder Ford Sales team for an easy and painless purchasing experience. Donnie was very professional and courteous throughout the purchase. He went over and beyond to make sure my wife and I were comfortable and happy. I would and will recommend your dealership to my family and friends. Thank you. Kevin West More