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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,467 Reviews
Call Service Center (813) 321-1234

3,467 Reviews of Elder Ford of Tampa - Service Center

Sort by
May 08, 2023

Really bad experience , with all never again we buy all with this dealer .not recommendable More

by CLAUCLAU171038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nacer Menouni, OSCAR PENALVER, JONATHAN MARTINEZ
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May 10, 2023 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

May 07, 2023

Always a great experience here, fast service, great communication from service advisors and clean/tidy shop More

by damicruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

May 07, 2023

I was very satisfied with the quick and courteous service I received when I brought my vehicle in More

by gregg_shields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!

May 07, 2023

Elder Ford never ceases to deliver. Their service center is always courteous and helpful; ask for Nicole or Daniel. More

by Pete
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robo Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
AYMAN ABOUELSOUD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kitt Kittles, Nabil Brohmi
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May 10, 2023 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Thanks for your business! Take care!

May 06, 2023

It's very nice to deal with this dealership Nothing else to say Nothing else to say More

by GEORGESHARRI01@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Do not know it was a quick Lane
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May 08, 2023 -

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

May 06, 2023

They were able to fix my warranty repair while I waited. They were able to get me in quickly. Daniel was honest, professional yet personable, and he was friendly. More

by Andrew_wilson77@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Daniel A.
Report | Print
May 08, 2023 -

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

May 06, 2023

The customer service was knowledgeable and professional. He did what I asked him to do with respect. More

by EBONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 06, 2023

Still waiting on my $2000 to be returned from repair of my transmission. I was told this a month ago More

by krdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

May 08, 2023 -

krdog responded

Dan Alicea was great throughout the whole process. I know this comes from the top and your third party insurance company. I did everything I thought should be done for the policy, even changing the transmission fluid when it was not required. What they rejected my claim for had nothing to do with the transmission. It cost me $6400 to replace a torque converter. I could have replaced the whole transmission for less. Knowing that your third party insurance company is horrible, you think I'd get somewhat of a break on the price. I know I'm getting $2000 back from the third party, but I bought the Escape from Elder because of the warranty. I've never had a Ford's tranny last more that 70,000 miles. I've had 3 previous to this fail. This one will be my last. Toyota's from now on.

May 06, 2023

Muy bueno por k dan o0ortunidad a personas con mal credito por eso me gusta edel de ford de tampa gracias por ser tan compresivos bendiciones More

by mabelestebanexonelier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Elder Ford of Tampa responded

Hola, gracias por tomarse el tiempo de su día para contarnos acerca de su experiencia. Háganos saber si hay algo más que podamos hacer por usted. ¡Viajes seguros!

May 06, 2023

Everyone in service is very good at their job. Always very professional . My Mustang is clean when they are done. More

by RKCANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Elder Ford of Tampa responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

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