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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,479 Reviews

3,479 Reviews of Elder Ford of Tampa - Service Center

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July 16, 2024

Always a pleasure to have them take care of the Vehicle, never let me down. More

by prmadmax73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Elder Ford of Tampa responded

We are happy we could make your experience a positive one! Safe travels!

July 14, 2024

WORST EXPERIENCE AT A DEALERSHIP SERVICE CENTER THAT I'VE EVER HAD!!!! Nothing that states on the receipt, was done to the car! Not even the correct type of oil requested, which my request was confirmed, a More

by KERMIT013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the names exactly, and won't blame anyone erroneously who was not involved!
Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Elder Ford of Tampa. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (813) 279-7208. We look forward to hearing from you. Dan Sills General Manager Elder Ford of Tampa

July 14, 2024

It’s s a rip off operation! Customer service could care less! And the quick lube should be called the slow line. Not happy at all!! More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Sills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Brohmi
Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

July 13, 2024

Satisfied with the service department they got me taken care of quick and out fast More

by ALAPONTE715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Elder Ford of Tampa responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Elder Ford of Tampa for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

July 11, 2024

Very friendly and professional. Nicole always does a great job taking care of me and my vehicles. More

by BBD951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Elder Ford of Tampa responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 11, 2024

Service rep did a great job helping with my new rim and tire package replacement More

by riosconstructionservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2024

Had an issue with my transmission and Elder Ford did everything under the sun to help out with having my extended warranty and Ford help out with the cost due to a technicality. It took a little time bu More

by Brian@Hooterconstruction.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Sills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

July 07, 2024

No follow through. Was told a new radio was being shipped. I would get a call when it arrived. May take 2 weeks. That was 3 months ago. More

by bswendson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

July 07, 2024

Every time I go there I have great service everyone is always offering their hand to help me with anything I have done to my truck More

by yoggie990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Elder Ford of Tampa responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 07, 2024

they take great care of my car there. always make sure everything works and is up to date. More

by sophkrupa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Telfur
Aug 16, 2024 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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