Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,480 Reviews
Call Service Center (813) 321-1234

3,480 Reviews of Elder Ford of Tampa - Service Center

Sort by
April 05, 2025

The alignment was bad, the car was going straight ahead and veering to the left. This always happens to me. I have to go back and get it fixed, but it bothers me now that it always happens. The customer se More

by faavilah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Report | Print
Apr 08, 2025 -

Elder Ford of Tampa responded

Hi Faavilah, we strive to earn customers for life and we're extremely disappointed to hear of your negative experience with our dealership. We would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if we still can. We take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. We would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

April 04, 2025

We have bought 3 vehicles from Elder. We trust them to know how to service or repair anything that comes up. It is always encouraging when we can deal with excellent employees like River. More

by RWATSONtampa
Recommend Dealer
Yes
Employees Worked With
River Hall
Report | Print
Apr 08, 2025 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Elder Ford of Tampa for all your vehicle needs! Take care!

April 02, 2025

Attentive to my needs. Empathetic and knowledgeable; polite and courteous in interactions. Very professional and maintain good communication. More

by Lsoto
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Apr 06, 2025 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

April 02, 2025

The service department is clueless I've taken my car there for 15 years and they treat me like crap. I'm taking my car to another dealer for service from now on. More

by CHERYLGCOX9
Recommend Dealer
No
Employees Worked With
Daniel Arias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Arias
Report | Print
Apr 06, 2025 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

April 02, 2025

Awesome service advisor I've ever had, he is my go to guy for everything car repair wise.. More

by purplechevy64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Weicherding
Report | Print
Apr 06, 2025 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 02, 2025

Johany is very courteous and bends over backwards to make things right. Seems to always to appear cheerful. More

by ghowcrof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
Report | Print
Apr 06, 2025 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 01, 2025

Great service, they showed up when promised and completed work quickly. Very professional customer service. More

by lungari64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Elder Ford of Tampa responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2025

Service could never figure out what was wrong with the vehicle. Communication was very poor. Very dissatisfied. My agency will no longer bring our fleet vehicles to Elder Ford for any service. More

by MICHAEL.GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Elder Ford of Tampa responded

Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 31, 2025

WOW- CUSTOMER SERVICE 5 Starts- The customer service that I received was outstanding!! They are always quick to respond and always very friendly and outgoing!! More

by lynn.herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Zeigler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arecio Canton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2025

Great customer service from the whole entire staff and follow up with you through the process More

by Talltails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

1
...
6
7
8
...
348