Daniel Arias

they helped when needed most, especially Daniel Arias they were in our corner when Ford motor company only half cared about us, a very loyal customer they were in our corner when Ford motor company only half cared about us, a very loyal customer More

by JAMIEDE785 Verified Customer Verified Customer

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My vehicle-buying journey here began with a lot of friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped in and turned my experience around. He connected me with Justin (a knowledgeable, professional salesman), worked with me through a difficult situation, and helped reach a fair resolution. Moreover, he has stood by his word ever since. The service department was also supportive throughout the process, specifically my advisor, Jennifer P. She provided updates, connected me with the correct level of management, and kept me in a loaner until everything was sorted out. I now have a reliable vehicle titled in my name, which is a major accomplishment and provides much-needed stability for my family. As a woman purchasing my first vehicle after a major life transition, I especially value this level of integrity in the automotive industry. Because of Kyle and Jennifer, Elder Ford has earned my trust, and I’ll be returning for future servicing and trades. I recommend them for anyone in the market or in need of servicing. More

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Very good service. I recommend everyone to get a car there. They care about customers experience and it's rare. I recommend everyone to get a car there. They care about customers experience and it's rare. More

by Crusader42.df Verified Customer Verified Customer

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Ni siquiera intentaron arreglar el problema del carro solo dijeron no se puede y ya solo dijeron no se puede y ya More

by Karla Verified Customer Verified Customer

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I keep going back to Elder Ford because they always take care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . More

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I have experienced a highly unsatisfactory level of customer service. For an entire year, I consistently raised concerns regarding persistent noise issues. Despite my repeated complaints, the Elder For customer service. For an entire year, I consistently raised concerns regarding persistent noise issues. Despite my repeated complaints, the Elder Ford delayed addressing the problem until my 36,000-mile warranty had expired, subsequently attempting to persuade me to purchase a 100,000-mile extended warranty from a third party. Ultimately, they presented a repair estimate exceeding $3300, which I deemed excessive and consequently declined. I subsequently sought assistance from an alternative dealership, where the issue was resolved for a labor cost of approximately $750. This dealership successfully identified the root cause of the problem and advocated on my behalf with the Ford company to secure a resolution. As a result of this experience, I will no longer utilize or recommend this company's services. I am profoundly disappointed with the service received. More

by VENUSPARIWAR Verified Customer Verified Customer

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Daniel worked through my issues with courtesy and patience. And worked to insure my complete satisfaction. patience. And worked to insure my complete satisfaction. More

by Gsee62 Verified Customer Verified Customer

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Service department is timely, efficient and highly professional. Every appointment that I have had I have always been treated as a valued customer. professional. Every appointment that I have had I have always been treated as a valued customer. More

by sattrussel Verified Customer Verified Customer

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Professional and helpful in getting things taken care of. Daniel always makes sure vehicle is well taken care of. Daniel always makes sure vehicle is well taken care of. More

by Nchlsdly Verified Customer Verified Customer

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Great service every time! He always makes service convenient and quick for the customer. I highly recommend Daniel! He always makes service convenient and quick for the customer. I highly recommend Daniel! More

by TAYLOR REINHARD Verified Customer Verified Customer

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