Ni siquiera intentaron arreglar el problema del carro
solo dijeron no se puede y ya
solo dijeron no se puede y ya
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by Karla
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Elder Ford of Tampa responded
Hola Karla, nos esforzamos por ganarnos la lealtad de nuestros clientes y me decepciona mucho escuchar sobre tu experiencia negativa con nuestro concesionario. Me gustaría tener la oportunidad de recuperar tu confianza en nuestro negocio intentando resolver este asunto, si aún es posible. Tomo muy en serio los comentarios y opiniones de nuestros clientes, así que por favor, tómate un minuto para llamarme al 813-279-7301. Me gustaría entender exactamente qué salió mal y, con suerte, mejorar tu experiencia. Gracias, Dan Sills Gerente General Elder Ford de Tampa
I keep going back to Elder Ford because they always take
care of my vehicle service and is always done right the first time , .,
And always there to help when in need of a vehicle .
care of my vehicle service and is always done right the first time , .,
And always there to help when in need of a vehicle .
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by Sefabian1964
Service Price Transparency
I have experienced a highly unsatisfactory level of
customer service. For an entire year, I consistently raised concerns regarding persistent noise issues. Despite my repeated complaints, the Elder For
customer service. For an entire year, I consistently raised concerns regarding persistent noise issues. Despite my repeated complaints, the Elder Ford delayed addressing the problem until my 36,000-mile warranty had expired, subsequently attempting to persuade me to purchase a 100,000-mile extended warranty from a third party. Ultimately, they presented a repair estimate exceeding $3300, which I deemed excessive and consequently declined. I subsequently sought assistance from an alternative dealership, where the issue was resolved for a labor cost of approximately $750. This dealership successfully identified the root cause of the problem and advocated on my behalf with the Ford company to secure a resolution. As a result of this experience, I will no longer utilize or recommend this company's services. I am profoundly disappointed with the service received.
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by VENUSPARIWAR
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2026 -
Elder Ford of Tampa responded
Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa
Daniel worked through my issues with courtesy and
patience. And worked to insure my complete satisfaction.
patience. And worked to insure my complete satisfaction.
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by Gsee62
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Arias
Apr 26, 2026 -
Elder Ford of Tampa responded
Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service department is timely, efficient and highly
professional. Every appointment that I have had I have always been treated as a valued customer.
professional. Every appointment that I have had I have always been treated as a valued customer.
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by sattrussel
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2026 -
Elder Ford of Tampa responded
Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Professional and helpful in getting things taken care of.
Daniel always makes sure vehicle is well taken care of.
Daniel always makes sure vehicle is well taken care of.
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by Nchlsdly
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Arias
Apr 15, 2026 -
Elder Ford of Tampa responded
Hi, thank you for leaving such a great review and high star rating. Please don't hesitate to reach out if there's anything additional we can do for you.
Great service every time!
He always makes service convenient and quick for the customer. I highly recommend Daniel!
He always makes service convenient and quick for the customer. I highly recommend Daniel!
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by TAYLOR REINHARD
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2026 -
Elder Ford of Tampa responded
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Daniel was the most efficient and reliable advisor I had
to work with. Thanks to him and the service department!!
to work with. Thanks to him and the service department!!
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by Esins
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Elder Ford of Tampa responded
Hello, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
The service is top-notch.
I can't complain about the service at all, because we arrived and were attended to immediately; since they didn't have the part for our vehicle, they
I can't complain about the service at all, because we arrived and were attended to immediately; since they didn't have the part for our vehicle, they gave us a loaner so we could continue with our daily routines. I give it 5 out of 5.
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by Maria alejandra
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2026 -
Elder Ford of Tampa responded
Hi Maria, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
On my appointment last week, I was treated off-standish
and with disrespect. Very disappointed with service
and with disrespect. Very disappointed with service
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by LENJONES21
Verified Customer
Verified Customer
Other Employees Tagged:
Daniel Arias
Mar 24, 2026 -
Elder Ford of Tampa responded
Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you,
Dan Sills
General Manager
Elder Ford of Tampa
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