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Elder Mitsubishi
Cedar Park, TX
1,734 Reviews
Elder Mitsubishi is a dealer for the people. We put our customers first before everything else. Elder Mitsubishi believes that everyone deserves to drive a new or nicer newer car today. Our business is not selling cars. Our business is finding solutions to the everyday problems that keep most people stuck in a car they hate. Elder Mitsubishi is on a mission to change the world by helping people get the car they want and deserve. My goal is to be a trusted adviser in the process.
www.eldermitsubishi.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,734 reviews
October 16, 2021
Dealership is very rude and unprofessional ..when the bank didnt finance my loan, I reached out to financing and sales to have my down payment returned to be told that out of $2000, $672 is being return bank didnt finance my loan, I reached out to financing and sales to have my down payment returned to be told that out of $2000, $672 is being returned.7 was told that out of $2000 , $672. I am upset about that and waiting for corporate to contact me to give me resolution on why I'm being charged. . I have never experienced a situation like this where they get their vehicle back within the 10 day time frame after bank didnt finance loan but yet and stillI cannot get my $2000 back without being told that I'm being charged $1400 and no explanation on charges but nobody could tell me exactly why I'm being charged. I have had the sales manager hang up in my face, I have been given the run around for several weeks about my money and so now I am putting it in the hands of corporate since they have reached out to me. The dealership is clearly trying to run a scheme on me for some reason I really hate this but they have been very unprofessional. In the beginning they were OK to work with after having me at the dealership for 10 hours and I thought that we were going to do great business together however, after me turning in everything that they needed to process the sale even though there somehow was a glitch on my behalf, everything that they needed to process was given to them sell but they told me that the bank didnt approve me which I find kind of odd because the same bank that I use for them I was able to get approved at another big car lot and they processed my loan with no problem. I don't understand why everyone is acting inhuman and act like they cannot assist me. I have been hung up on, no one wants to handle my call and it's not like I'm being rude I just want my money back. At the end of the day I'm just a angry consumer trying to figure out why my deal didn't fall through and now I am told that I am out of money for something that I don't even own or purchasing. Overall, Elder is a cool dealership, the atmosphere makes it easy to be there but my problem comes from the people i was working with. I was supposed to receive call back from the general manager and I have yet to receive call but I'm so thankful that corporate is now stepping in to assist me further so anyone that's gonna do business with them just make sure that contract 1st before proceeding buy i didn't think that i would be going to this and I just thought everything was gonna fall through i saw no reason why it wouldnt after everything was produced but since it didn't that's fine I just would like to move on and get my $2000 back. I mean I am a single parent and grandmother and at the end of the day I work hard for my money And the last thing I want to do is legal action to get something that is so minor resolved and i dont wanna. deal with a dealership where management will hang up in ur face and not wanna help anpotential buyer when u still have their money and customer has no car. More
by Faniecia Funderburke
Employees Worked With
Other Employees :
Scott Manson, Demetrius Andrus
Helpful October 16, 2021
Swift approval and in and out. Very good at what they do. They had the best deal. They had the best deal. More
by Shaynewell1978
Employees Worked With
Other Employees :
Demetrius Andrus, Tyler Worton, Steven Fisher, Alex Moran
October 13, 2021
Chris was very helpful throughout the entire car buying process, I’d recommend going to see him process, I’d recommend going to see him More
by mrmayfield33
Employees Worked With
October 13, 2021
Great experience. Super fast. Was able to get everything worked out wonderfully. Used trade as down, no money out of pocket. worked out wonderfully. Used trade as down, no money out of pocket. More
by Disa Rodriguez
October 12, 2021
This dealership is awesome, very hard-working, and transparent folks. I got a very good deal and I'm a happy customer. If I was to buy a car ten times, I will get all ten deals from this dealership. transparent folks. I got a very good deal and I'm a happy customer. If I was to buy a car ten times, I will get all ten deals from this dealership. More
by Lawrence Wongbah
Employees Worked With
Kristle Roan, Dustin Watkins, Cindy DiBernardo, Caleb Dovalina
October 11, 2021
I came in on a holiday so it was extremely busy and seemingly backed up but I still had a great experience. Very friendly and helpful staff who wanted to make sure I, and my family, was taken care of. seemingly backed up but I still had a great experience. Very friendly and helpful staff who wanted to make sure I, and my family, was taken care of. I didn’t come out with a payment I completely wanted but the time put into helping me understand and get something reasonable was awesome and I drove home in my brand new 2022! More
by darchecole
Employees Worked With
Tyler Worton, Caleb Dovalina
October 10, 2021
Even with a hectic day, the team worked hard to get everyone taken care of. Jessica was very helpful, kind. and got me a great deal on an awesome Ford Explorer. Great attitude, and make it happen spiri everyone taken care of. Jessica was very helpful, kind. and got me a great deal on an awesome Ford Explorer. Great attitude, and make it happen spirit. More
by MJ TaggZ
Employees Worked With
Jessica Ryburn
