Elk Grove Subaru

Bought a 2005 Durango, in less than 30 days: *Air Bought a 2005 Durango, in less than 30 days: *Air conditioner was blow hot air; needed to be blown out (this was on the day of purchase) **CD bro Bought a 2005 Durango, in less than 30 days: *Air conditioner was blow hot air; needed to be blown out (this was on the day of purchase) **CD broken; electrical problem that also blew out fuses ( they "repaired" the raido) *** window in driver door dropped and broke (motor in door "inoperable") DOOR & MOTOR ****THE next DAY, after the door the radio went out again - LASHER SAYS "we will repair the raido, again" ****Called and spoke with the GM and made appt. to see him, he wouldn't even come out to speak with us; he send out the Sales Manager. ****This car wasn't even reviewed/serviced before they sold it. I saw them pull it out the back when we told them that we were leaving becasue we didn't see anything that we wanted/ PLUS a service person from the back told us that they hadn't even looked at that car yet.. You can't even unlock the doors from the drivers side!!! ****Lastly, they keep telling us that they are going out of their way by fixing these things!!!! "THEY ARE FIXING THEM BECASUE THEY KNOW THAT THESE THINGS SHOULD HAVE NEVER HAPPENED!!!! STILL PROBELMS..... DON'T BUY FROM THERE More

the salesman (David Mello) was very friendly, quick and efficient. We were able to do most of the transaction over the phone and when we arrived at the dealership, we had everything ready to go and were ab efficient. We were able to do most of the transaction over the phone and when we arrived at the dealership, we had everything ready to go and were able to get out of there in a matter of less than 30 minutes. We paid cash for our Forester and would not hesitate to do it again with Elk Grove Subaru and David Mello. victor franchetti More

This was the first time I purchased a new car and it was a very pleasant experience. The salesman was friendly and very knowledgable. I liked that he was able to work with me on the price of the vehicle s a very pleasant experience. The salesman was friendly and very knowledgable. I liked that he was able to work with me on the price of the vehicle since I do not like the hassle of haggling. Thank you. More

Thanks Paul Lanza (floor manager), Bill Floyd (service consultant) and Omar Feda (finance) of Elk Grove Subaru. You all deserve top marks for excellent customer service. We went to Elk Grove Subaru to tes consultant) and Omar Feda (finance) of Elk Grove Subaru. You all deserve top marks for excellent customer service. We went to Elk Grove Subaru to test drive and compare a 2012 Legacy (4cyl & 6cyl) since they were the only dealer in Sacramento and Placerville that had both cars on the lot. Paul was very knowledgeable about all the features inside and out. We found him to be very accommodating and we appreciated his quick answers to all our questions. I got a fair deal on my trade-in and found their no haggle pricing a pleasant surprise. When a problem was discovered with the vehicle I purchased, the dealership unwound the deal and found me an exact twin with all the options I wanted. They even sold it to me at a better price! I love my new Lagacy and I'm happy to refer everyone I know. More

Corey was an extremely knowledgable salesman and made sure that I got what I wanted. In all honesty I hadn't intended to purchase a brand new Subaru Legacy, but Corey definitely sold it. I am unbelievabl sure that I got what I wanted. In all honesty I hadn't intended to purchase a brand new Subaru Legacy, but Corey definitely sold it. I am unbelievably happy with my decision and couldn't give any higher recommendation for Corey Gilbert and the rest of the Elk Grove Subaru staff. I hear horror stories about first car buying experiences but everyone there was amazing. Even if you're not looking for a Subaru, couldn't imagine why you wouldn't be but, I recommend going to Elk Grove Subaru and asking for Corey. He knows his stuff and he'll make the process painless. The highest of recommendations for Corey and the staff of Elk Grove Subaru. More

Customer Service is outstanding. Employees are very friendly. Buying our new vehicle was hassle free, we were able to get exactly the vehicle we wanted. friendly. Buying our new vehicle was hassle free, we were able to get exactly the vehicle we wanted. More

I never thought that I would be driving in a brand new 2012 Subaru Legacy... I love these guys they are very honest and they don't beat around the bush...You don't have to worrie about hounding sales men 2012 Subaru Legacy... I love these guys they are very honest and they don't beat around the bush...You don't have to worrie about hounding sales men here. Cory and Omar ROCK!!!!!!!!I am a first time car buyer im driving a brand new car with a very low interest rate..... More

Cory was very enthusiastic about the product and he listened to me, which I appreciated. He did not try to sell me something I didn't want. When it came time for serious negotiating, I felt Paul wa listened to me, which I appreciated. He did not try to sell me something I didn't want. When it came time for serious negotiating, I felt Paul was willing to go the extra mile to get me the Outback I wanted for what I expected to pay for a less equipped model. I am very satisfied with my car and the respect shown to me in the process of buying it. More

My husband and I were looking for an all-wheel drive car with good gas mileage. When we arrived at Subaru of Elk Grove, we received a friendly greeting from the sales representative (Paul Lanza). He was kn with good gas mileage. When we arrived at Subaru of Elk Grove, we received a friendly greeting from the sales representative (Paul Lanza). He was knowledgable about the features of both the Forrester & Outback. It was a relief to not feel pressured during the purchasing process. We were offered a fair trade-in value for our vehicle. Our overall experience, and dealings with Paul Lanza, the sales representative, and Omar, the financial manager, was very positive. More

Elk Grove Subaru is HIGHLY RECOMMENDED Super Elk Grove Subaru is HIGHLY RECOMMENDED Super dealer-Dickson was great. He worked very hard to make sure we got exactly the car we wanted. We drove Elk Grove Subaru is HIGHLY RECOMMENDED Super dealer-Dickson was great. He worked very hard to make sure we got exactly the car we wanted. We drove nearly three hours each way to get to Elk Grove Subaru (four times!) and it was well worth it. They had a fantastic price on the internet and that is what got us there. However, the price was the only the beginning of this being a great car-buying experience. There was a problem, a big problem with our sale. I think at this point most dealers (at least the ones I have worked with in the past) would have said, "sorry," and let the customer walk. Dickson said something like, "I can't make any promises but let me see if I can work this out." He called us back and had gotten us exactly the car we wanted - all options, everything. All businesses will have misunderstandings; this is where Customer Service is tested. It is at this point a business can blow it with a customer or earn a customer for life. Dickson made sure that it all worked out for us and we are very happy customers with our new Subaru. Elk Grove's commitment to delivering great customer service is real - not just a slogan. Plus, Subarus are fantastic cars and the new ones are even better and nicer than the old ones we have come to love after many years of driving all kinds of conditions with no problems. Elk Grove Subaru is HIGHLY RECOMMENDED and well worth the long drive. We will definitely be back in a few years when we replace our older Subaru! Thanks Elk Grove Subaru and thank you Dickson. More