Elk Grove Subaru

Wonderful experience! Great service from Bruce Cunningham. I wasn't sure if I wanted a Forrester or an Outback. After driving them both, the choice was easy for me. Such Great service from Bruce Cunningham. I wasn't sure if I wanted a Forrester or an Outback. After driving them both, the choice was easy for me. Such a large selection was available, the only difficulty was deciding which one. Love my Outback! More

Finding the right car at the right price I had been looking for a certain model and a certain color of Subaru, this dealership had what I wanted at the price I wanted. The sells person Aaron I had been looking for a certain model and a certain color of Subaru, this dealership had what I wanted at the price I wanted. The sells person Aaron was nice and very clear on what I wanted and made sure I was happy. I was a little disappointed that when we finished with all the numbers and we went to sign the papers we were presented with option A, B ... to spend more money. But the financial person listened when I said No. He wanted to make sure I knew what I was saying no to and tried to sell me one more time But when I said no again he said ok, just wanted to make sure you knew. I do think those numbers should be done with all the others in the show room not a back office. But everyone I worked with listened, and wanted to meet my needs with no extra sellers pressures. I had driven 2+ hours to buy this car so a discount on Fees would have been nice, but it was a good price on a nice car. thanks for working with me. More

Buying a new Outback with Art Tatar's help We spent most of a Saturday shopping for a new car. We ended up at Elk Grove Subaru and fortunately had Art Tatar to guide us through the process. He We spent most of a Saturday shopping for a new car. We ended up at Elk Grove Subaru and fortunately had Art Tatar to guide us through the process. He conducted us through a very good test drive of several models we were considering and helped us understand the differences. He was very knowledgeable and sincere - a pleasure to work with. After a patient process of negotiating prices and packages, we ended up with a very good deal that left us satisfied that we found the right car. We highly recommend Art if you are in the market for a new or used Subaru. More

Miriah making it right I had a bad taste in my mouth about the dealership but miriah reached out to try to change my mind! And that she did she was attentive and kind and I had a bad taste in my mouth about the dealership but miriah reached out to try to change my mind! And that she did she was attentive and kind and got me exactly into the car that was right for me. The sales manager was kind and even bought ice cream for my kids. Even my kids made a statement about how nice everybody was! Thank you everybody for changing my mind I would definitely recommend giving them a try! More

Great experience! The whole time I was there was fun. Mike was great to work with. He spent as much time with me as I needed and answered every question I asked plus mo The whole time I was there was fun. Mike was great to work with. He spent as much time with me as I needed and answered every question I asked plus more. We drove all over the place and I really got a good feeling for the vehicle I wanted. He had great knowledge off the inventory and the vehicles. He was extremely accommodating to my schedule for a revisit. I have no complaints. Everyone I dealt with at the dealership was excellent! I have no reservations of referring anyone. More

Best car buying experience ever! We had been looking for a replacement car for over a year. Called Elk Grove Subaru found the exact vehicle in the color I wanted with the extras that We had been looking for a replacement car for over a year. Called Elk Grove Subaru found the exact vehicle in the color I wanted with the extras that I wasn't expecting. Made an appointment with Pam and she had it gassed up and ready to go by the time we got there. Pam was so helpful and pressure free. Wonderful experience, they have my business! More

Leasing Crosstrak Love the dealership and all who I dealt with. PJ was very knowledgable and friendly. Great experience. Will lease my next car from Lasher Subaru. Love the dealership and all who I dealt with. PJ was very knowledgable and friendly. Great experience. Will lease my next car from Lasher Subaru. I am really enjoying my new car. More

2017 Outback for myself early retirement gift. Jason M. V was very helpful were very grateful , our words is not enough. He' s the men you looking for purchasing your dream car. I give thanks n sa Jason M. V was very helpful were very grateful , our words is not enough. He' s the men you looking for purchasing your dream car. I give thanks n salute to all you guys flying colors for Mr. Jason Go for it Lasher need you, David, n Mike. More

Very helpful I knew what I wanted to buy before I came to Subaru dealer. We came to see Mike, but he had a client, so he referred us to Pam. Mike made sure we we I knew what I wanted to buy before I came to Subaru dealer. We came to see Mike, but he had a client, so he referred us to Pam. Mike made sure we were taken care of with Pam. Pam was very helpful, knowledgeable about my concern. She made buying a brand new car easy👍 The facilities was very hospitable. Thank you Subaru!!! I love my car!! Wilma More

Botched a simple fix on a new car & lied about it AVOID LASHER'S SUBARU!! This detailed review is for both the Service & Sales Depts. For a botched SIMPLE fix & a lost sale. One Star is very lenient. AVOID LASHER'S SUBARU!! This detailed review is for both the Service & Sales Depts. For a botched SIMPLE fix & a lost sale. One Star is very lenient. I took my 2017 Subaru Outback Limited to Lasher's Subaru of Elk Grove for a simple repair & won't return for ANY reason. It was barely 4 weeks off the lot form AutoNation Subaru of Roseville w/764 miles on it. Lasher's couldn't perform a SIMPLE fix on a NEW warrantied car. Why should I feel confident in their svc for a more involved/serious issue such as an oil change, scheduled service, a recall, or normal wear & tear. Sales Dept: Both AutoNation & Lasher's had the exact car I wanted on the lot. Lasher's wanted at least a week to prep while AutoNation pulled the car & prepped it for a better price. I did my research & was ready to buy that day. At AutoNation, I drove my new car home that night. On June 17, 2017, I took my brand new Outback to the Lasher's svc dept to fix a torn noise reduction insulation which was quickly pulling out. It was a schedulef appt for a SIMPLE repair. The subsequent worsening of the tear was enough so that I couldn't use a simple windshield reflector to protect the car from the CA sun. A SIMPLE fix per Service Advisor Paul Mills. I had requested they not jam the original torn insulation strip back into place & to replace it with a new piece to avoid a repeat. I could have done a better (Scotch tape level) repair with a putty knife. The car was literally BRAND NOW. "No problem" Paul said. A cpl days later, the original piece of torm insulation pulled out again at the exact place, worse than before they "replaced it." A simple repair was "jam it back in." Lasher's Svc Advisor Paul Mills assured me it was replaced. Lasher's failed at a SIMPLE job & lied about what was done & that my simple request was honored. NEVER reuse anything requiring an adhesive AFTER it was exposed to dust & heat. It doesn't take a rocket scientist to replace a 1/4" square 3' long piece of foam. I could have picked up the same part across the street at Home Depot (cheap weather stripping) & done a better job. Given the age of the car (4 weeks) & a full warranty, I wanted the SIMPLE repair done at a Subaru shop. Note that I live a couple of miles from Lasher's. My partner receives AMAZING treatment on her Toyota Highlander, obviously not a Lasher's dealership. AutoNation of Roseville is a 30min drive away. I HAD planned on making Lasher's my place for ALL services. During Gary Williams' (the sales person who handled my purchase at Roseville AutoNation) weekly "touch base with his clients call," he expressed shock that ANY Subaru shop would do such a poor job and lie to a customer especially on a SIMPLE repair so soon after taking delivery of the car. He will oversee the repair himself. To Lasher's Subaru & Service Advisor Paul Mills, I will be taking my brand new Outback to AutoNation of Roseville to fix your botched repair. Your poor excuse for a complementary wash was worse than a $7 wash at a local carwash facility. I immediately visited them to complete a job, a simple job Lashers' couldn't do. As of today, I do not trust the Lasher's Subaru Svc Dept to touch my car. I advise everyone in the market for a new Subaru to visit AutoNation of Roseville for purchase & service. Ask for Gary Williams, the same person who who will personally oversee my SIMPLE fix. The same person who calls me every week. AutoNation is going above & beyond what I ever expected from a dealership. Both Sales & Service. They treat you like a client for life, which I now am. Lasher's treated me like I didn't matter & wasn't worth their time. Go elsewhere! Brett Vin: ***3396449 PS. I contacted Lasher's & was told Service & Parts was closed. I said I was disappointed in my experience & was giving them a scathing review online. They couldn't have cared less. No "I'll have your Service Advisor call you" or "Let me get a dealership manager." Just "Oh, okay" {click}. More