Elk Grove Toyota

On 08/20/11 I had new brakes installed on my 2001 Toyota Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot h Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot hole or was on a bumpy surface. On 03/07/12 I called and spoke to Fred Daniels and explained the noise and added that I felt that the problem was either loose calipers or lack of shims or clips on the front brakes being installed after the brake job. He agreed and I dropped my Highlander off that evening. On 03/08/12 Fred called and informed me that none of the technician's could hear the noise. After the third call with Fred consistently telling me that the technician's couldn't hear anything, I stated that I would return to the dealership and take a technician out on a drive. At that point, the problem still was not resolved, but that didn't stop Fred from attempting to talk me into purchasing a timing belt. I responded that I would prefer to deal with one problem at a time and that I knew that a belt and water pump is recommended for vehicles near 100,000 miles. The technician was incredible, we went down a bumpy road and he heard it immediately and added that the advisor had never told him that the sound was only detected over bumps or on rough roads. When we returned, Fred was determined that the problem must be due to heat shields, the technician and I both disagreed and the technician replied that they really needed to get it on a lift and examine the brakes thoroughly before they'd know for sure. Again, the technician handled that situation flawlessly compared to the way Fred was. I was unable to leave the vehicle there for additional examination because Fred was off on Friday, So I took the vehicle home and returned it to the dealership on Sunday 03/11/12. Fred called on Monday afternoon and said that the problem was now resolved, I asked what had been done to fix the issue and he replied that they had to install shims on both front wheels. But now he said that the check engine light was on and asked if I wanted them to hook it up to find out what the problem was, I replied that I didn't because I knew it was one of two things, either a loose negative connection on the battery terminal or the gas cap (the vehicle was extremely low on fuel). Fred proceeded to inform me (in a very condescending manner) that neither of those things would cause the check engine light to come on and that I should have it checked. I again said no and he proceeded to become curt and informed me that "my vehicle was done and I could come pick it up" and hung up. When my son and I arrived to pick it up that afternoon, we proceeded into Fred's office, he promptly informed me that my service documents were already at the front desk, turned around and walked away. Both my son and I were stood in his office and were stunned. We signed the necessary forms, were given our keys by the very friendly office staff and we left. I proceeded to the gas station, fueled the vehicle and started it and guess what, the check engine light was gone. Our family has been bringing our vehicles up to this dealership for a number of years, and never have we been treated so unprofessionally. I seriously doubt that we will ever bring our vehicles back to this dealership again, nor would I ever consider recommending the service department to anyone. This was the worst experience I have ever had at a dealership and will not soon forget it. More

Everyone was great. Friendly and professional. The after-service with Matt is especially appreciated. He came through on lettting me know as soon a limited production accessory for my wife's new car h after-service with Matt is especially appreciated. He came through on lettting me know as soon a limited production accessory for my wife's new car had been available (was not available at the time of purchase). More

This dealership was the most organized, helpful and cooperative I have ever been too. They made the process of buying a new vehicle painless. I would recommend them highly. I drove all the way to Sacra cooperative I have ever been too. They made the process of buying a new vehicle painless. I would recommend them highly. I drove all the way to Sacramento from Napa, even though I had a Toyota dealership in my own town. More

Elk Grove Toyota's Service Dept has lost my trust. First a spark plug blew out of the engine because it was not tightened, next they improperly installed a calalytic converted, and now a week or so ago they a spark plug blew out of the engine because it was not tightened, next they improperly installed a calalytic converted, and now a week or so ago they diagnosed a misfire in one cylinder and said that it could cost $1,200 to open up the engine to find out and indicated it could cost more depending on what they found. I was alarmed and contacted my brother who is a mechanic to look at it. It only took him about 20 minutes to find that it was simple bad spark plug -- that is all. I've been a loyal customer since 1996 when I first purchased my 4runner. But I will not be going back to elk grove toyota. More

Staff was very helpful and friendly. Helped me find the car I wanted with the options I needed. Was very helpful with my financing. It was a pleasent and rewarding experance. car I wanted with the options I needed. Was very helpful with my financing. It was a pleasent and rewarding experance. More

This is our first Toyota vehicle. This was the easiest and most pleasant car buying experience we ever had. Scott is a great sales person. He made it happen for us. John was also very helpful in getting u and most pleasant car buying experience we ever had. Scott is a great sales person. He made it happen for us. John was also very helpful in getting us the best financing options possible. Leslie was great too. Overall, my and I went home that night feeling satisfied and at ease, Thanks guys. More power to you. More

This was the best car buying experience I have ever had! Professional and not pushy. Worked hard to get the car as we wanted it, even going 100 miles to get it! These guys were very patient and knowledgeabl Professional and not pushy. Worked hard to get the car as we wanted it, even going 100 miles to get it! These guys were very patient and knowledgeable and understanding with all the questions and details required from an old geezer that likes to get into the details. These people WILL be recommended any chance we get! More

Yusuf was very friendly and helpful. If he didn't know the answer, he researched it and got back to me immediately. He was not high-pressure (which rates high with me). Everyone there was friendly and hel the answer, he researched it and got back to me immediately. He was not high-pressure (which rates high with me). Everyone there was friendly and helpful. I have one suggestion for Leslie: I, (the woman), was the one purchasing the car. When my husband came to sign the final papers and she talked to us about the car, she talked to him more than to me. This happens so often to women, that I am very sensitive to it. And women shouldn't be doing it to each other. Just be careful, Leslie. More

The service is good and the price is fair. I will keep doing with Elk Grove Toyota Auto mall, and I will recommed my friends doing business with them. doing with Elk Grove Toyota Auto mall, and I will recommed my friends doing business with them. More

Jim was amazing to work with! I would highly recommend Jim. My husband & I were very specific in what we were looking for and Jim and his team searched relentlessly until they were able to obtain it! On Jim. My husband & I were very specific in what we were looking for and Jim and his team searched relentlessly until they were able to obtain it! Once the 4runner arrived to their dealership and we arrived for the pick up Jim & Romy made the experience very painless. I can't say I was very excited to go through the whole new car buying process but Jim gave me a completely different experience than I expected. He didn't pressure and was very patient! I would HIGHLY recommend Jim! We are very pleased with our new car and the process it took it obtain it! More