I had looked on several Toyota Dealer websites for a service special coupon for my 2007 Sienna. I needed to replace the Iridium spark plugs because it had over 132,000 miles. So I found a special coupon on their website for a “Mini Major” deal that included oil and filter change, engine air filter replacement, Rotate tires, coolant and transmission drain and refill and replace the spark plugs— all for $300 plus tax and extra $60-100 for the more expensive Iridium plugs that are required for the 07 Sienna.
They even throw in a multi-point inspection and automatic machine car wash for Free...
No Toyota dealership anywhere could come close to matching that price. Some will say they could try or give you 20% off their price or even say they will match it only to get you to come in and then realize it is not possible to do it for that price because they have to follow what the set price is in their menu system.
So since it’s an Elk Grove Toyota coupon, I drove there from Vacaville after being told by Maita that they would match it only to go there and get a manager say they cannot. He actually wanted to add another $500 more just to do the spark plugs.
I said no thanks and called the Service advisor, Nick Kersten, at the Elk Grove Toyota Service department who gave me awesome customer service. He had room to take me that same day without an appointment and of course honored their service special coupon.
That’s because they want your business and for you to come back again. It’s the best price around for all that is included by a lot.