Samir Kahn start point in finance department was good, however, towards the end there were a couple of spots that brought his rating down: 1. When a customer gives exampled scenarios of the temporary printed license plate ripping off from the front bumper, (as seen in our area from other drivers), it was not wise to answer: You'll have to answer to the police. What you should have said is....please call us right away and will print a new one and have it Fed-Ex over night to your residence so you may replace it right away to avoid any potential citations from law enforcement. 2. Never disrespect our elders! When we were helping our elder into the newly purchased vehicle your patience was very low with a piece of paper you forgot to have us sign. You could not wait and had to disrupt our assistance to our elder. So you brought the paperwork out to us to have it signed having little acknowledgment to our situation. Understand peoples' culture, understand elders!