Elk Grove Toyota

This experience was horrible. I took my car in for an oil change. 6 hours later I finally get the call saying that my car is ready. I get there and they give me my keys. I go to my car and see that it’s not change. 6 hours later I finally get the call saying that my car is ready. I get there and they give me my keys. I go to my car and see that it’s not washed like they told me it was. So then I wait 30 minutes for them to wash my car. Still my car was dirty but by this time I’m melting in the heat and ready to go home. This was probably the worse experience I’ve ever had with any dealership. I doubt that I’d come here again. There’s no way In xxxx an oil change should take 6 hours. This place is insane. You would think that service would be better given how high the prices are here. More

Excellent service from start to finish. I called with an inventory inquiry because this month has been slim pickings. I was transferred to Pete Johnson who from the start was speedy and efficient and found inventory inquiry because this month has been slim pickings. I was transferred to Pete Johnson who from the start was speedy and efficient and found me a great option that other dealers wouldn't even devote the time to doing. Adam Nitzi was our financing advisor and was so personable and clear during the end of our process. Highly recommend Elk Grove Toyota, they add a personal touch to a process that tends to be long, winded and "sales-y" More

Customer service was exceptional, I felt very comfortable for buying my first car ever on my own, and I felt no rush or anything whatsoever for buying my first car ever on my own, and I felt no rush or anything whatsoever More

We love this dealership and just purchased our 5th car from them. Friendly and not pushy salesmen, clean dealership with a great service department and lounge. from them. Friendly and not pushy salesmen, clean dealership with a great service department and lounge. More

Was a great experience would definitely buy from them again everyone was friendly and made things really easy when it came to buying a car again everyone was friendly and made things really easy when it came to buying a car More

Impressive overall experience. Clean, professional, likeable staff. No significant dealer markup. Bill Gann was great to work with, recommend you ask for him if you are going to visit the dealership. likeable staff. No significant dealer markup. Bill Gann was great to work with, recommend you ask for him if you are going to visit the dealership. More

Our sales person Kylie Lewis and finance manager Adam Niazi were a pleasure to work with. They both made the whole process as painless as possible and quick. Kylie was attentive while I was waiting for m Niazi were a pleasure to work with. They both made the whole process as painless as possible and quick. Kylie was attentive while I was waiting for my husband to come back with the checkbook we forgot oops and Adam was personable and didn't try to upsale things we didn't want or need. As someone who use to work at a Toyota dealership myself I know how some staff can be over baring and that was not the case with these two. I would go to them for my future vehicle purchases. More

Mr Long Truong was very courteous and helpful in selecting a new Toyota. I appreciate that the sales staff offered assistance with no pressure tactics. We are very happy with our new hybrid Toyota. selecting a new Toyota. I appreciate that the sales staff offered assistance with no pressure tactics. We are very happy with our new hybrid Toyota. More

We appreciate their help in finding a car/van that we liked. I’m very pleased with my new vehicle and I particularly like this shade of blue. Thanks Andrew! liked. I’m very pleased with my new vehicle and I particularly like this shade of blue. Thanks Andrew! More

Edit: Brian Chase contacted me back and resolved the issue. It seems there was some miscommunications with the team. For having to deal with it initially, I'll still take off one star, but in the end, t issue. It seems there was some miscommunications with the team. For having to deal with it initially, I'll still take off one star, but in the end, they took care of their customer. I brought a car in for warranty work and was told that the car needed its' 10,000 mile service. The car was purchased a little over two years ago (June 2019) by my late father who passed away from Covid in March '21. They told me about the two year service plan and informed me that since it has exceeded that by a few months they wouldn't honor it because a contract specifically states that its 2 years with a one month forgiveness plan. When I asked them if they would make an exception this one time and honor the service contract (The service would have been down in March but of course, deaths can be unexpected events.), they wouldn't honor it and offered a $20 discount. I don't mind paying for services but it really shows that they do value money over their customers. Each oil change is $89.95. Had you waived that once, you would've netted a return of $2500+ per vehicle lifetime. Of course, this value increases with more members of the family. Clearly the $90 dollars now is more important. But thank you, Brian Chase for being the manager who follows the books and upholding service agreements and policy. Moving forward, I will find a different dealership to handle my work. Aziz Sulaiman, on the other hand, did what he could and offered exceptional service. He got me in and out in a timely manner and was able to answered my questions thoroughly. More