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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,377 Reviews
Call Service Center (916) 405-8000

1,377 Reviews of Elk Grove Toyota - Service Center

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December 22, 2021

We took our car in at 11:00am and there was a 20 minute wait. However, the car was checked and washed within a hour. We were very satisfied with our service. More

by mxgpar4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for your review and your business. I am happy to hear everything was done within an hour. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

December 21, 2021

Had my brakes serviced less than a month ago and now the pedal has a popping or clicking when depressed at low speeds. I took my 4runner to get checked out again and they said they didn't find anything. I d More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Aldrete
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Dec 21, 2021 -

Elk Grove Toyota responded

Hello, I apologize for your experience. We would be happy to recheck your brakes. Please contact me when you have a chance to schedule a day and time that works best for you. You can contact me by email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from soon. Sincerely, Jeannette Blair Customer Relations Manager

December 21, 2021

Ron Singh in maintenance provided excellent customer service! Great professionalism! I highly recommend them and loved the reminders! More

by Abundance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2021 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

December 21, 2021

Great service. Very confortable place. Tim is an excellent csr for sure for sure. Thanks More

by Tquerido
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2021 -

Tquerido responded

Tim was excellent!!

Dec 21, 2021 -

Tquerido responded

See above

Dec 21, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind words. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

December 13, 2021

Problems addressed and problems solved. Service rendered was appropiate. We were satisfied. Thank you, Sirs! Good bye! More

by Clarkloop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
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Dec 13, 2021 -

Clarkloop responded

Very happy with our service!

Dec 13, 2021 -

Clarkloop responded

We were very happy with your service.

December 03, 2021

Make sure everything was done before return the car to the owner Manager not really friendly More

by Raymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2022 -

Elk Grove Toyota responded

Thank you for this feedback. We will be sure to look into this matter. We look forward to working with you again and providing you with a 5-star experience!

December 02, 2021

The agent told me the time expected for my maintenance to finish approximately 1 hour to 1 hour and 30 min. Thank you, Toyota. More

by Pitchmaker28
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2022 -

Elk Grove Toyota responded

Thank you for your business! We appreciate hearing about your experience!

November 01, 2021

Efficient and helpful! Attentive to my issues and time limitations, very knowledgeable about my vehicle needs. More

by Pedro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 28, 2021

With the rainy season upon us, it was about time for a new set of tires. Thankfully Elk Grove Toyota is having their tire sale. Thanks for helping us out Andy! More

by JDMsquared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 12, 2021

Service is excellent responsible and courteous. I love how conscientious and respectful service agents are consistently. More

by leila5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Departments
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Oct 17, 2021 -

Elk Grove Toyota responded

Thank you for your kind words & your business! We look forward to working with you again!

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