Elk Grove Toyota - Service Center

I liked there new facilities across the street, they had plenty of seating and the place was clean. The sevice was excellent and they texed me when my car was ready. plenty of seating and the place was clean. The sevice was excellent and they texed me when my car was ready. More

Had a appointment for a 120k service. I arrived in service drive at 10:00 am ,my appointment time. The service drive greeter came out and tagged my car #1.. I did not get written up until 10:35 am. Mu service drive at 10:00 am ,my appointment time. The service drive greeter came out and tagged my car #1.. I did not get written up until 10:35 am. Must be short handed. But Fred Daniels took good care of me. More

Tim provided me an excellent customer service. He made sure I got the service that I needed. Just love the new maintenance facility and a spacious waiting area. sure I got the service that I needed. Just love the new maintenance facility and a spacious waiting area. More

Okay! I’m not really happy with service dept. Feel like the service is not as good when I first purchase my car. Thank you! the service is not as good when I first purchase my car. Thank you! More

Came in for an oil change and Tim helped me with my service. He got me in and out within a reasonable amount of time and was very precessional service. He got me in and out within a reasonable amount of time and was very precessional More

I’d like to thank your staff,Primal and Aman for displaying an outstanding customer service during my visit . They just went that extra mile taking care of my car . I think they deserves a formal displaying an outstanding customer service during my visit . They just went that extra mile taking care of my car . I think they deserves a formal recognition. Thanks again More

My sales experience 7 months ago was great. However it should had been disclosed the RAV4 would need a front break replacement very soon, $250. I had no idea what the grinding was. The first maintenance I should had been disclosed the RAV4 would need a front break replacement very soon, $250. I had no idea what the grinding was. The first maintenance I was told the breaks were fine. The grinding continued to get louder. I drive my young grandkids in my car. The second maintenance, I needed a break job. I went to my trust mechanic, I didn’t trust your mechanics. This has nothing to do Nick, he was fine, but I would never use your service department again. More

Our Prius had a leak and the floor board was all wet, I thought the heater core was shot. They quickly identified the problem! Clogged drains in the cowl. Cleaned them out, shampooed the carpet/mats and wa thought the heater core was shot. They quickly identified the problem! Clogged drains in the cowl. Cleaned them out, shampooed the carpet/mats and washed the car, in ONE DAY!! Outstanding service. Highly recommended More

toyota had a recall on the airbags again. This is my second time getting it replaced for free, as it should be. I also had my oil changed the same day. I told him I wanted synthetic oil twice just to ma second time getting it replaced for free, as it should be. I also had my oil changed the same day. I told him I wanted synthetic oil twice just to make sure he heard me. He responded “yes” assuring my request. Later to come back and find they gave me conventional oil instead and the guy I talked to told me he didn’t hear me asking for synthetic oil. I’m a forgiving guy as long it doesn’t screw my engine or seals. Later I talked to the maintenance rep over the phone telling me going from synthetic to conventional oil won’t cause any issues. More

Elk Grove Toyota is great! Professional, knowledgeable Elk Grove Toyota is great! Professional, knowledgeable and friendly staff. Easy to schedule appointments. A great waiting area that is family frie Elk Grove Toyota is great! Professional, knowledgeable and friendly staff. Easy to schedule appointments. A great waiting area that is family friendly with small deli. Good value! More