Back

Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

Sort by
October 31, 2019

At the dealership the employees are all pleasant. However even with an appointment I find the service to be very slow. Otherwise things are ok. More

by Doc
Recommend Dealer
Yes
Employees Worked With
Steve Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2019 -

Elk Grove Toyota responded

Thank you for sharing your feedback with us here online. I am happy to hear that you found all of our employees to be pleasant. We are working hard to shorten the wait time. We truly value your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 31, 2019

First time at the new express facility. It was a great experience. Adrian did a great job explaining everything and he was very courteous. My vehicle was done when he said it would be done, and that’s i More

by Martin
Recommend Dealer
Yes
Employees Worked With
Adrian Shanka
Nov 01, 2019 -

Elk Grove Toyota responded

Hi Martin, I am thrilled to hear about your time at our new Express Maintenance facility. It is pleasing to hear that you enjoyed your time with Adrian at our Service department. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

October 31, 2019

I think this dealership is awesome, I’m very pleased with the service I received. All the employees I dealt with were very courteous and helpful. I will definitely be coming back here for my future service More

by Dreynolds
Recommend Dealer
Yes
Employees Worked With
Gary Oehler
Nov 01, 2019 -

Elk Grove Toyota responded

Thank you so much for sharing this awesome review here on DealerRater. We are happy to hear that you enjoyed your time with our courteous and helpful staff. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 30, 2019

Ronald was very sweet and was prompt in helping me when I showed up for my vehicle service. He was knowledgeable and assisted me in getting the best value of the services and prompt check out. Look forward More

by Toyota Family 4
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
Oct 31, 2019 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our Service department. I am glad Ronald Was sweet and prompt in helping you with your vehicle service needs. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

October 29, 2019

Adrian was great to work with. He remembered me from Adrian was great to work with. He remembered me from prior. He took great care of me, kept me informed, and had great conversations. Please also More

by Sqwish
Recommend Dealer
Yes
Employees Worked With
Adrian Shanka
Oct 31, 2019 -

Elk Grove Toyota responded

Hi Mark, Thank you so much for your kind words. We are happy to hear that you enjoyed your time with Adrian, Dave and the rest of our Express Maintenance team. I want to thank you for your business and for reviewing us here online. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 28, 2019

Greater Service Came in to get my 5000 thousand mile service. Was greeted promptly. Andy was friendly and provided awesome service. Definitely coming back for my next More

by clz10176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We appreciate your kind words and look forward to working with you again next time!

October 28, 2019

Took my Prius in for an oil change,they did not explain my bill ,very long wait, i’m not sure if I’ll take it back. More

by Pups1921
Recommend Dealer
No
Employees Worked With
Not sure
Oct 29, 2019 -

Elk Grove Toyota responded

Hello - Thank you for taking the time to let us know about your experience. We apologize for any frustrations you experienced. We hope to have the opportunity to earn back your business and provide you with a 5-star customer service experience. If there are any outstanding matters that we can address, please do not hesitate to contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

October 26, 2019

Very professional Nice place. Met with good service. Nice atmosphere. Quick service. The new place is comfortable and nice to have coffee. Joel Garcia was great to work More

by that
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Oct 27, 2019 -

Elk Grove Toyota responded

We appreciate your business! Thank you for coming to see us for service!

October 23, 2019

Awesome Service I would definitely recommend taking your vehicle to Elk Grove Toyota. Joel Garcia provided amazing customer service. The express oil change facility w More

by Scion15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Oct 24, 2019 -

Elk Grove Toyota responded

Thank you for kind words and willingness to recommend us to others, based on your experience! We appreciate your business!

October 22, 2019

Oil change and tire rotation and brake inspection I had an appointment scheduled for 2:20 p.m on Monday October 21,2019 and was in at 2:32. I did not pick up my car and keys till 4:30. That was 2 hour More

by Shelley Younger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Oehler
Oct 24, 2019 -

Elk Grove Toyota responded

Thank you for providing us with feedback! We apologize for any delay in getting your vehicle back to you, as that is not our standard. We look forward to providing you with a 5-star customer service experience next time!

...
55
...