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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,372 Reviews

1,372 Reviews of Elk Grove Toyota - Service Center

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October 28, 2019

Greater Service Came in to get my 5000 thousand mile service. Was greeted promptly. Andy was friendly and provided awesome service. Definitely coming back for my next More

by clz10176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We appreciate your kind words and look forward to working with you again next time!

October 26, 2019

Very professional Nice place. Met with good service. Nice atmosphere. Quick service. The new place is comfortable and nice to have coffee. Joel Garcia was great to work More

by that
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Oct 27, 2019 -

Elk Grove Toyota responded

We appreciate your business! Thank you for coming to see us for service!

October 23, 2019

Awesome Service I would definitely recommend taking your vehicle to Elk Grove Toyota. Joel Garcia provided amazing customer service. The express oil change facility w More

by Scion15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Oct 24, 2019 -

Elk Grove Toyota responded

Thank you for kind words and willingness to recommend us to others, based on your experience! We appreciate your business!

October 22, 2019

Oil change and tire rotation and brake inspection I had an appointment scheduled for 2:20 p.m on Monday October 21,2019 and was in at 2:32. I did not pick up my car and keys till 4:30. That was 2 hour More

by Shelley Younger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Oehler
Oct 24, 2019 -

Elk Grove Toyota responded

Thank you for providing us with feedback! We apologize for any delay in getting your vehicle back to you, as that is not our standard. We look forward to providing you with a 5-star customer service experience next time!

October 21, 2019

Oil Change Joel Garcia set up my oil change and did a very good job of communicating to me the status of my service. My car was ready much sooner than I expecte More

by rhythmtime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Oct 22, 2019 -

Elk Grove Toyota responded

We're happy to hear this! Thank you for coming to see us for service! We appreciate your business!

October 21, 2019

Unprofessional staff The advisors were so unprofessional. They were very loud and kept laughing. One of the advisors that called me to give an update about my vehicle star More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Oct 22, 2019 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

October 19, 2019

10k service The service provided was excellent. Jose is very friendly and always ready to assist us explaining each question. This is our third time at Toyota dea More

by Lidiane Franca
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Oct 20, 2019 -

Elk Grove Toyota responded

We appreciate your kind words and your business! Thank you for coming to see us for service!

October 19, 2019

Service review Brian was very nice and thorough in taking care of my car. I feel like I’m not n good hands after using the express department instead of my normal gu More

by Tcd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Oct 20, 2019 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear that your service visit was a positive one! Thank you for your business!

October 16, 2019

A decent experience Went in with an issue with my car, they couldn’t figure out the problem but Milton had great customer service. It took me a while to find the right se More

by Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton
Oct 17, 2019 -

Elk Grove Toyota responded

Thank you for your review. I am sorry we were not able to fix the issue. If you can contact me directly I would be happy to help you. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

October 16, 2019

Excellent service The new service area is very nice. No long lines like previously at the dealer. The staff was friendly and helpful. Explaining a lot of the work an More

by Toucents
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Oct 17, 2019 -

Elk Grove Toyota responded

Thank you so much for your kind review. I am happy to hear that you enjoyed our new Express Maintenance facility and your time with Brian. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

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