Elk Grove Toyota - Service Center

Received excellent customer service. When Gary the service rep saw me waiting patiently for the next rep... I saw he expedited what he was doing to come and help me. I found out from him When Gary the service rep saw me waiting patiently for the next rep... I saw he expedited what he was doing to come and help me. I found out from him I was at the wrong service center and he went ahead and took care of me and took the car across the street to the correct service center. Person who scheduled me did not tell me the right place nor did they tell me that I could get a ride since it was a check engine light problem. Gary was so nice to inform me of all that was suppose to be relayed to me that the first person did not. Gary did not bad mouth the person, just quickly took care of me and my car and was very informative with everything I needed to know. Excellent service. It’s nice to get continued excellent service whenever I bring my car to get serviced. My only hope is to educate the ones that seem to be slacking in areas needed. I can’t remember the service tech that helped me also. I think his name was nick. He was great too. Not sure who the girl was that scheduled appt... she needs to be trained on information given to customers. It would of been real helpful to know I got a free ride to and from Toyota since I had a check engine problem. More

15000 mile scheduled service Arrived 6:55am. Greeted and set up for the next Service Consultant Micaela Alvarez for write up. Elk Grove Toyota finished my truck @ 8:05am. I was on Arrived 6:55am. Greeted and set up for the next Service Consultant Micaela Alvarez for write up. Elk Grove Toyota finished my truck @ 8:05am. I was on my way. Thanks! More

Ok service center My advisor was good, mediated issues that arose. Technicians that serviced my vehicle remains in question. While checking the cabin air filter, they l My advisor was good, mediated issues that arose. Technicians that serviced my vehicle remains in question. While checking the cabin air filter, they left black smudges on glove box panel and passenger seat without changing thier gloves after working on under the hood of car. Advisor was apologetic and was able to get dirty areas detailed for me and discounted price of service for inconvenience. Driving home heard weird noise. Pulled over and found hub cap for vehicle not properly replaced. Minor inconveniences to dirty my hands to remove and replace back on tire. Maybe it was my luck for getting a novice person assisting with the maintenance of my vehicle. More

Always Excellent Service Elk Grove Toyota provides excellent service with friendly hardworking personnel. From the purchasing of a car to years of scheduled service for ma Elk Grove Toyota provides excellent service with friendly hardworking personnel. From the purchasing of a car to years of scheduled service for matinence or repair, Elk GrovecToyota has my loyal business. More

Excellent Toyota Care Express Service EG Toyota has split Service Centers. 1 for Toyoua Care & minor service the other for misc repairs to provide clients faster overall in/out times. EG Toyota has split Service Centers. 1 for Toyoua Care & minor service the other for misc repairs to provide clients faster overall in/out times. More

Friendly and efficient service. Brian is awesome. Friendly and efficient. He delivers what says and updates promptly on any issues. Would recommend him and this dealership to anyo Brian is awesome. Friendly and efficient. He delivers what says and updates promptly on any issues. Would recommend him and this dealership to anyone who asks. More

Great Customer Service The staffs were very friendly and professional. I had purchased a new 2019 and the maintenance was due, brought in the vehicle. Milton was the Service The staffs were very friendly and professional. I had purchased a new 2019 and the maintenance was due, brought in the vehicle. Milton was the Serviceman and he was very knowledgeable about the process. More

Great service department Danny was very knowledgeable and well mannered. The maintenance took the amount of time estimated and the waiting area was terrific! Very comfortable Danny was very knowledgeable and well mannered. The maintenance took the amount of time estimated and the waiting area was terrific! Very comfortable and luxurious. More

Service & Sales Anthony Yee(?) & Minh Ly helped w/sales of my then new, Honda Fit 2016. My 1st time buying a new car on my own. Helpful, friendly, & patient. . Ex Anthony Yee(?) & Minh Ly helped w/sales of my then new, Honda Fit 2016. My 1st time buying a new car on my own. Helpful, friendly, & patient. . Explained things well & good @ answering questions. Got a good quality car but still don’t think I got a fair price for my trade-in HONDA. Service staff very helpful & accommodating. Thank you. More

Service rep. is professional. Thoroughly outlined the findings and cost associated with each service needed. Recognizing my time is also valuable. As a res rep. is professional. Thoroughly outlined the findings and cost associated with each service needed. Recognizing my time is also valuable. As a result, the service was completed in a timely manner. More