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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,369 Reviews

1,369 Reviews of Elk Grove Toyota - Service Center

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November 14, 2018

Sulaiman Aziz is the awesome representative of Toyota servic Sulaiman aziz behavior and great hospitality made me more interested to come over and the service provided for my car was acceptable for me, thanks More

by Kabul@123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
Nov 15, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear you had a 5-star customer service here at Elk Grove Toyota!

November 13, 2018

Not impressed!! However Charles in service was AWESOME My overall service was horrible, when I returned to complete my work, I received Charles in the service dept. He was pleasant, unlike all others. TY! More

by Leanette1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick, Charles Linck
Nov 13, 2018 -

Elk Grove Toyota responded

Hello, I apologize for your experience. I would like to speak with you directly to address any issues you have experienced. Please contact me by email at Jblair@elkgrovetoyota.com or by phone at (916)405-8000 and ask to speak with Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

November 06, 2018

Great guys from service department Excellent work no complaints will recommend will definitely use toyota service center again many thanks to service guys who work on my toyota my brea More

by Nash56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille, Dwayne Reyes
Nov 07, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear your service experience was an excellent one & that you'll be back to see us again in the future! We appreciate your business!

November 05, 2018

Excellent fast service Got in got out in under the time promised. Service department greeted me when I pulled up. Asked a couple of questions. Great job. Even got a car was More

by Steveo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, lau
Nov 06, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear your service appointment was quick and friendly! We appreciate your business and look forward to working with you again in the future!

November 05, 2018

Excellent service. All around Took my car in for service. Finished way faster than I expected. Clean waiting room and free coffee. Brian is one of the best service provider I’ve de More

by smithers916@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Demille
Nov 06, 2018 -

Elk Grove Toyota responded

Thank you for this review and for your kind words for Brian! We appreciate your business and are happy to hear your service appointment was faster than expected!

November 05, 2018

Yes for service, they do not what to sell cars. It seems. Excellent service department, Nick's crew has knowledgeable mechanics. The sales department lost out on a 38k cash sales for a 2015 rav4 in 2015. The More

by tomhings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten, Chris Knight
Nov 06, 2018 -

Elk Grove Toyota responded

Thank you for taking the time to provide us with feedback. While we're happy to hear our service department has provided you with excellent service, we are concerned with your sales experience in the past, as this is not our standard for doing business. If you have any concerns over that experience, we'd love the opportunity to speak with you. Please feel free to contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. We hope to have the opportunity to earn back your business in the future.

November 04, 2018

Phenomenal customer service Outstanding customer service, I was quoted an hour wait time Gustavo got me out sooner than what I was quoted he also asked if I would like a compleme More

by Varriaga93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylee, Gustavo Rios
Nov 04, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear you received outstanding service here at Elk Grove Toyota! We appreciate your kind words for our staff! We look forward to working with you again in the future!

November 01, 2018

Awesome, easy, and quick. They went above and beyond for my service. Everyone made it easy and accommodate me. I was there for only about 45 minutes from the time I drove up to More

by Ye25ia02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The girls from rental and the drivers for the car.
Nov 02, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear our staff went above and beyond, providing you with a quick, 5-star experience! Thank you for your business! We look forward to working with you again!

October 23, 2018

5000 Mile Car Service Staff are very welcoming and friendly. Ssrvice started on schedule with nk delay. Offered car wash which is nice. Service time was 1.5 hours which is More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Shrum
Oct 24, 2018 -

Elk Grove Toyota responded

Thank you for this review! We appreciate your business & are happy to hear that you had a good experience overall. We want you to know that we are currently working on building a much larger service center to accommodate more customers at a quicker pace. We look forward to seeing you again soon!

October 22, 2018

Customer Service They go above and beyond even after you buy your car from them. I bought my car 2 months ago and I was having technical issues, Anthony Saephan(salesm More

by DanJ317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeannette Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Saephan
Oct 23, 2018 -

Elk Grove Toyota responded

Thank you for this review! We're happy to hear Anthony & Jeannette have gone above & beyond to attend to your vehicle issues! We appreciate your business & look forward to assisting you again in the future!

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