Elk Grove Toyota - Service Center

Service I made an appointment on line, the service personnel was friendly and efficient. For what I requested, the wait was what I expected. I"ll be back. I made an appointment on line, the service personnel was friendly and efficient. For what I requested, the wait was what I expected. I"ll be back. Thank you service department. Thanks Scott Sady for selling me the vehicle. Sincerely Randolph More

No confidence in work performed Brought car in at 8 for 60000 service. wasn't worked on til 3:30. Didn't address all issues. No carwash Don't have confidence in this servicing Brought car in at 8 for 60000 service. wasn't worked on til 3:30. Didn't address all issues. No carwash Don't have confidence in this servicing More

$89.95 Car cleaning service rip off I brought my car in for a cleaning. It was done about two hours later. After paying and walking out to my car. I noticed that the inside of my car wa I brought my car in for a cleaning. It was done about two hours later. After paying and walking out to my car. I noticed that the inside of my car wasn’t even wiped down. The center console where the drinks go wasn’t even touched. This center display was a mess. Also the gear shift wasn’t wiped down either. I had to walk in and have the service guy take a look. He has it brought to the service bay. Twenty minutes later my name is said over head. I check out my car again and I notice that backseat wasn’t touched. The manager and the service guy take a look again. Sending it back to the service center again. I had to wait another 20 minutes. This time the back seat is given the once over. I have grey leatherish seats. They aren’t cloth or anything hard to clean. After all my issues was I told sorry ? No .. Did the manager say a word to me ? No.. The manager was at the door as I left. No one even came by to my car to take a look with me. I had to walking all the way back through the service department. I left very mad that day with my car still not properly cleaned. More

Service Great service Kind and friendly. Took care of my car and needs. Was finished when promised. Scheduled my next appointment. Understood what needed Great service Kind and friendly. Took care of my car and needs. Was finished when promised. Scheduled my next appointment. Understood what needed to be done. More

Elk Grove Toyota's Great Service Elk Grove Toyota provided excellent service. I went in for an oil change and a new battery they were finished in thirty minutes. Jose was AWESOME! Elk Grove Toyota provided excellent service. I went in for an oil change and a new battery they were finished in thirty minutes. Jose was AWESOME! THANK YOU for the outstanding service. More

Brian, was pleasant to work with and very informative. Friendly staff! I will continue to have my car serviced here. They are on top of it. I even got a feee car wash which is a bonus for me! Friendly staff! I will continue to have my car serviced here. They are on top of it. I even got a feee car wash which is a bonus for me! More

Toyota Experience I visit the dealership in the morning.I was told that I may have to leave the car there overnight, a gentleman named Primal Kumar rushed up and said t I visit the dealership in the morning.I was told that I may have to leave the car there overnight, a gentleman named Primal Kumar rushed up and said they were able to perform the service I need, since it's a safety and urgent concern. They were able to accommodate my schedule and provide me a ride back home. I received a call at 2:40 PM and was left a voicemail and told to return a call that the car is ready for pick up. I return a call at 3:15 PM and was that she will help me, provide me a ride back to the dealership. I didn't get any notification about my ride until I called back Andy at 3:45 PM and received a confirmation at 3:55 PM. He provided me a service for a ride. I got to the front desk and signed to authorize that I received my car. Andy left my driver side mat in my trunk, he dug into my middle console and searched through it. He left my car unwashed when Primal offered me a complimentary wash. I requested the front desk that my car was unwashed and she went to grab Andy's attention. He got the technician to pull up and provide me a complimentary wash. I told him that I appreciate his help, he gave me a smile and thumbs up and walked away. I realize my car had the AC on full blast and my radio was on much louder than what I was comfortable with. My driver side rear view mirror was broken and just sagging there. I do not appreciate what Andy or the technician did here. More

Great service @ Toyota Always a great experience with Elk Grove Toyota. Have been going there for years, but never knew the express service was opened for a half day on Sund Always a great experience with Elk Grove Toyota. Have been going there for years, but never knew the express service was opened for a half day on Sundays. Will be returning for next time. More

3 hour oil changes Every time I use this dealer for oil change or any other service I am there a minimum of 2 hours. And it's always longer than they tell you. They told Every time I use this dealer for oil change or any other service I am there a minimum of 2 hours. And it's always longer than they tell you. They told me it would be 4 to 5 hours for tire rotation, even though I was already getting an oil change, 4 to 5 hours to do a 15-20 minute job??? They are either under staffed or dont know how to handle all the traffic they get. The dealer in southern California where I bought my car was even busier but had you in and out in 45 minutes tops start to finish even without an appointment. They offered free snacks and refreshments and had many activities to occupy children. Now that I moved up here and use this dealer I literally dread getting my oil changed and so do my kids. Also my car wash dry job was horrible leaving my mirrors and windows foggy they l and didn't put the antenna back on. My car looked better before they washed it. More

5K Service Service department was fast and friendly. Did a great job with my service. Joel got me in and out and kept me appraised of the progress on my vehicle. Service department was fast and friendly. Did a great job with my service. Joel got me in and out and kept me appraised of the progress on my vehicle. More