Elk Grove Toyota - Service Center

great I arrived early for my appointment and Matthew was there to take care of me. He was very helpful and take care of my needs. Surprise that my car was I arrived early for my appointment and Matthew was there to take care of me. He was very helpful and take care of my needs. Surprise that my car was services in a timely manner. When I went to pay my bill Matthew was and explain all that was done to my car He did a great job More

Everything went super smoothly and very quickly—thank you! Thanks for getting my car in and out so quickly! I really appreciate getting an appointment at the last minute and being able to get a fast ride on t Thanks for getting my car in and out so quickly! I really appreciate getting an appointment at the last minute and being able to get a fast ride on the shuttle to my office. More

That's good service I am appreciate customer service is very good, I didn't take too long waiting for fixing my car. Thanks you of Toyota company always take care life o I am appreciate customer service is very good, I didn't take too long waiting for fixing my car. Thanks you of Toyota company always take care life of customer. More

Satisfied customer I purchased my Toyota ar this dealer about 3 yrs ago. I still travel to this dealer from the Bay Area to service my vehicle. Overall service is effici I purchased my Toyota ar this dealer about 3 yrs ago. I still travel to this dealer from the Bay Area to service my vehicle. Overall service is efficient and timely. I have used other Toyota dealers for service and choose to continue to use this dealer simply due to positive customer service experiences when I go to EG Toyota. More

Impressive Service Writer It was because your service writer Fred Daniels, why I decided to go with Elk Grove Toyota. Awesome help, quick service, and great price. Thank you F It was because your service writer Fred Daniels, why I decided to go with Elk Grove Toyota. Awesome help, quick service, and great price. Thank you Fred. More

Diagnostic I had an original scheduled appointment for June 2, but the receptionist was able to squeeze me in that same day. That was a plus at first. I arri I had an original scheduled appointment for June 2, but the receptionist was able to squeeze me in that same day. That was a plus at first. I arrived at my scheduled appointment. Some greeted me and took my mileage but it took forever to see an advisor. I noticed that a bunch of the advisors were just sitting there on their phones talking to each other. I finally got called in and Mark was helpful. My car stayed over night. However my diagnostic was done the same day. I got an email, but no one ever called me to come get my car or discuss the problem. I called the next morning to make sure it was ready to be picked up. I arrived and paid, and someone drove my car up and just left it unattended. Someone could have easily drove off with it. What got me even more pissed off with the terrible service, was that when I came home I noticed my license plate was broken and bent half way, like something got caught in it and bent it backwards. I called the receptionist and she said Saturday there are no managers in. Please leave a message. I have to wait till Monday now for someone to respond. More

Best services ever Mike Lau was very pleasant to deal with. He explained everything clearly and in detail. will definitely come back for services at Elk Grove Toyota. Mike Lau was very pleasant to deal with. He explained everything clearly and in detail. will definitely come back for services at Elk Grove Toyota. More

It was good service Adrian was polite nd gave grt customer service .he completed as said in one and half hours . They all were very nice .thanks for the car wash Adrian was polite nd gave grt customer service .he completed as said in one and half hours . They all were very nice .thanks for the car wash More

Regular maintenance Always great service and staff has always been friendly throughly explain what the did and we discussed things that might be needed in the future Always great service and staff has always been friendly throughly explain what the did and we discussed things that might be needed in the future More

Great! Gary was very nice and direct. We had no problems at all for our service. Our appointment was at 1:25 and we didn’t have to wait too long. We were out Gary was very nice and direct. We had no problems at all for our service. Our appointment was at 1:25 and we didn’t have to wait too long. We were out of there by 2:45. More