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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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May 03, 2018

Great experience Great service. Will be going back for future services. Would recommend anyone to get there services done there. Very friendly staff and nice waiting r More

by CHEWYLOVER60
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
May 04, 2018 -

Elk Grove Toyota responded

Thank you for the review! We're happy to hear you'll be back, based on your recent service experience with us! We appreciate your business!

May 03, 2018

Car Service Andy was awesome and friendly. The expected waiting time was about 3 hours, he cut that short by more than half. Super cool guy to help my car get ser More

by asianguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2018 -

Elk Grove Toyota responded

I am happy to hear that Andy provided you with an awesome and friendly service. Your satisfaction is important to us. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

May 03, 2018

Help in an emergency need for servicing. Joel was most helpful to work me into the servicing schedule as I have to drive to AZ for a funeral...unexpected travel in car. More

by ANNETTE_MINTUN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
May 03, 2018 -

Elk Grove Toyota responded

Hello, I am sorry to hear about the passing of someone you know. I am glad to hear Joel was helpful during your time with us. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

May 03, 2018

drove my car in for service and was taken care of promptly Courteous and timely service of my car. No problems. I drove the car in and was promptly greeted by associates and the adviser. I opted to drop the c More

by Xinchess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Shrum
May 03, 2018 -

Elk Grove Toyota responded

I am happy to hear you received courteous and timely service while visiting our dealership. We appreciate your business. Thank you for reviewing us here online. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

May 03, 2018

Regardless of prescheduled appointments, 3-hour plus wait! I love my car, but hate the wait when in for service and routine maintenance. I love the fact that service is “free” for the first two-years (Yes!), w More

by THELACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Wilson
May 04, 2018 -

Elk Grove Toyota responded

Thank you for taking the time to provide us with feedback on your recent service experience. We apologize for any wait times you experienced; we are working to expand our service center to accommodate more people more quickly & efficiently. We appreciate your business & hope to have the opportunity to earn your business back in the future.

May 03, 2018

Oil change Misunderstanding on an oil change, anti -tampering seal on oil drain plug. No one informed me of this practice of your dealership. When i took my ca More

by PSTRAYHAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
May 03, 2018 -

Elk Grove Toyota responded

I apologize for your experience. We do mark the plug to show that we tightened the drain plug when we finish. If there is something that is not right please bring it back in for us to look at. If you do come back please ask to speak with Jeannette Blair. I will be happy to help you. Sincerely, Jeannette Blair Customer Relations Manager

May 03, 2018

Major Service Required I have had nothing but great service experiences with the Toyota team since I purchased my 2014 FJ Cruiser at Elk Grove Toyota. I recently had to t More

by K.MIKEL.LOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lau, Brian Chase, Fred Daniels
May 03, 2018 -

Elk Grove Toyota responded

Thank you for taking time out of your day to review our dealership and staff here online. I am happy to hear that our team was able to get your FJ cruiser fixed. We truly appreciate your continued business. We look forward to welcoming you and your FJ back soon. Sincerely, Jeannette Blair Customer Relations Manager

May 03, 2018

GREAT EXPERIENCE EVERY TIME Each time I bring my car in for service the tax are very professional and knowledgeable about my car and what it needs. They also are knowledgeable ab More

by LINDY5064
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Linck, Fred Daniels, Mark Kleefeld
May 04, 2018 -

Elk Grove Toyota responded

Thank you for the review and for your kind words regarding our service department! We appreciate your business!

May 02, 2018

Great Toyota dealer Great service and great customer service. I came for a safety recall, and they did it with timely manner and good service. I am feeling satisfied. More

by HARTOWAHYUDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018 -

Elk Grove Toyota responded

Thank you for the review! We're happy to hear you've received great customer service during your recent visit! We appreciate your business!

May 02, 2018

Great service! Excellent and thorough. Great diagnostics and very accommodating. Five stars all the way around. They even offer a shuttle to and from if you need it. More

by heatherjbates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Linck
May 02, 2018 -

Elk Grove Toyota responded

Thank you for the review! We're glad to hear you've received 5-star service at Elk Grove Toyota! Thank you for your business!

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