Elkins Chevrolet - Service Center

Great service. Only thing I would improve upon is time to complete. Took over 2 hrs to complete oil change. Only thing I would improve upon is time to complete. Took over 2 hrs to complete oil change. More

Friendly service Professional Quick in and out. Explained services and prices clearly.. Comfortable waiting area. Explained services and prices clearly.. Comfortable waiting area. More

Great service every visit. No pressure sales. Clean and comfortable facilities. I do t truck anywhere else No pressure sales. Clean and comfortable facilities. I do t truck anywhere else More

The service rep. Was very courteous and answered all my questions asked about the service performed. Courtesy driver was also very friendly . Was very courteous and answered all my questions asked about the service performed. Courtesy driver was also very friendly . More

My family currently has six Chevys that are serviced at Elkins Chevrolet. Each and every time we receive top notch service and help from Mike, Dave, Santia and Josh. Elkins Chevrolet. Each and every time we receive top notch service and help from Mike, Dave, Santia and Josh. More

Quick service friendly people. Could have put my name on the board in waiting room but that's ok. Could have put my name on the board in waiting room but that's ok. More

Santia was great initially I had an escalation but she handled it with ease, this is my second time dealing with her and every time it’s such a pleasure!!! handled it with ease, this is my second time dealing with her and every time it’s such a pleasure!!! More

I recently went for a routine oil change with tire rotation. I was given back my car and the tires were never rotated. I’m not happy to be paying a ridiculous amount for this service and it not even t rotation. I was given back my car and the tires were never rotated. I’m not happy to be paying a ridiculous amount for this service and it not even to be completed. More

I am fairly disappointed with my service at Elkins - I brought my truck there for it's previous service in May and had indicated that there was a problem with the brakes. I had indicated that they becom brought my truck there for it's previous service in May and had indicated that there was a problem with the brakes. I had indicated that they become hard and not effective at low RPMs. Nothing was done about this and I was told there was nothing wrong with it. Upon picking up the truck, I had the service writer come out to the truck and I had him sit in the truck and reperform, you can visibly see the brake pedal coming up as he pumped the pedal indicating that it was getting harder while the truck was idling. That service writer insisted there was nothing wrong with the truck. Now, after backing into my neighbor's fence due to not being able to stop the truck, I had another shop diagnose the problem as the vacuum pump for the brake system. Further, I discovered on my own, there's a 2019 recall for this very problem which was initially refused when I had asked about it to the Elkins service department when scheduling this past service last week! When I insisted that they check again, it was discovered that it was a special recall that was only applied when a customer complained of an issue. I complained last MAY and now have to fix my neighbor's fence! Elkins seems to be all about serving me up with the profit driven recommended flushing services but not about ensuring my vehicle is safe. In terms of dealing with Santia this time, there wasn't anything to be said good or bad other than telling me there wasn't a recall when there in fact was. More

Great service by the entire team, very pleasant individuals to deal with, very collaborative and flexible. individuals to deal with, very collaborative and flexible. More