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Elliott Auto Group

Mount Pleasant, TX

4.5
880 Reviews

2055 Burton Rd

Mount Pleasant, TX

75455

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Showing 880 reviews

October 10, 2013

This is a pleasure to write a review. My husband and I are in our late 50's and have purchased many vehicle's in the past. We can say in all truth this has been the most honorable dealership. They are ve More

by gregeme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vaseleck
Oct 10, 2013 -

Elliott Auto Group responded

gregeme, First off, let me say thank you for taking the time to share your story. As you can tell, Brian Vaseleck is extremely good at his job and makes his customers needs his first priority. He is very diligent in making sure that every question is answered and that his customers are informed about their vehicle. With the technology that is so prevalent in the vehicles of today, it is helpful to have someone in your corner like Brian that is knowledgeable in all aspects of how the vehicle operates is a valuable asset. We truly appreciate your business and proudly welcome you to the "Elliott Family"!

October 09, 2013

Service department is outstanding, they go the extra mile to ensure all concerns are handled. Mr. Vaughn is extremely detailed and his diligence is obvious in the attention given to Elliott's customers. I wo More

by Mgann1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monty Vaughn, Monty Vaughn
Oct 09, 2013 -

Elliott Auto Group responded

Mgann1, I want to thank you for your kind words. As you know, finding quality and trustworthy people to care for your vehicle it of utmost importance. At Elliott Chrysler Dodge Jeep, we want to be your one stop car guys, whether it is for something as simple as an oil change or something as intensive as replacing your engine, we are the right people for you. Thank you again for taking the time to share your experience and thank you for being a part of the Elliott Family.

October 09, 2013

I want to thank Michael Whitney and Jimmy Clark for going up and beyond to find my 2013 Ford Edge Sport for my birthday this month. They kept me updated throughout the searching process. Also a thank you go More

by ydilard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Dillard, Jimmy Clark, Brian Vaseleck, Ashley Willson, Charlie Wilbanks
Oct 10, 2013 -

Elliott Auto Group responded

Yolanda, I want to thank you for sharing your experience on DealerRater. As you found out, everyone here at Elliott Ford Lincoln works hand-in-hand to make sure that your time spent with us goes smooth and easy. Your new Edge Sport definitely has a ton of gizmos and gadgets on it which makes it important for our staff to walk through each device with you and explain the operation of it. We work hard to make sure that our product knowledge is the best in the business and feel we meet that challenge. Thank you for being such a loyal member of the "Elliott Family". We truly appreciate you and hope that you enjoy your new Edge! Remember if you have any questions about anything with your Edge you can just give Brian Vaseleck or Jimmy Clark a call and they will help you out. Here at Elliott Ford Lincoln, we don't forget about you after the sale, we are here for you throughout your ownership experience.

October 02, 2013

It was a pleasure working with the staff at Elliott Ford. My wife and I were treated with respect and there was no high pressure sales tactics that we have experienced at other dealers. Also, all promises More

by adharms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Carrillo, Ashley Willson, Charlie Wilbanks, Cotton Guest, Victor Carrillo
Oct 02, 2013 -

Elliott Auto Group responded

adharms, Thank you for taking the time to share your story about working with us here at Elliott Ford Lincoln. We appreciate your kind words. I am glad that you were able to see the Elliott difference of not having to deal with high pressure sales tactics and all the things that go along with that. We do not, nor will we pressure folks into a decision. Our goal is to make your vehicle shopping experience fun and exciting, just like it should be. Your business and friendship is greatly appreciated and we are glad to have you as part of the "Elliott Family".

October 02, 2013

My wife and I were desperately in need of a vehicle change because of the lack of a certain amenity of our vehicle. Brian worked very hard with us, and for us, to get us into a vehicle we loved, met ou More

by mikeakin67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vaseleck
Oct 02, 2013 -

Elliott Auto Group responded

mikeakin67, Thank you so much for sharing your story with us and for choosing Elliott Ford Lincoln. You are right about Brian, he is very detailed and meticulous in his work to make certain that you get the exact vehicle that you are looking for, with the all the right accessories and all at the price that fits your budget. As you have already mentioned, we don't forget about you after the sale either. We are happy to work with you any way that we can to make your ownership experience a great one, throughout the life of your vehicle. Thank you again for your business and welcome to the "Elliott Family"!

October 01, 2013

I am very happy with the service I got. Thank you for I am very happy with the service I got. Thank you for your help finding me a car. I will recommend you to my friends . More

by beckysmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian , Brian Vaseleck
Oct 02, 2013 -

Elliott Auto Group responded

beckysmith, Thank you so much for taking the time to leave this review for us. We are pleased that your whole experience with Elliott Ford Lincoln was such that you are willing to recommend us to your friends. That is definitely the goal that we are striving for. Welcome to the "Elliott Family"!

September 29, 2013

Excellent sales representative! From start to finish, buying our 2014 Ford Fusion was an easy process. Thanks Elliott Ford for great prices and excellent service. More

by DanParr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Vaseleck, Ashley Willson
Sep 30, 2013 -

Elliott Auto Group responded

DanParr, We want to take just a moment and say thank you for taking the time to leave this excellent review. We work very hard to make sure that every experience that any of our clients have fit your review to a "T". Brain Vaseleck and Ashley Willson both exemplify the high standards that Elliott Ford demands and our clients deserve. Thank you again and we are thrilled to have you as part of the "Elliott Family". Enjoy your new Ford Fusion!

September 06, 2013

I have been dealing with dealerships for over 10 yrs now, most where not so good experiences. Almost 2 yrs ago I was referred to Elliot. I am very glad I made the switch! Carla is a very friendly and hard wo More

by sarahmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 06, 2013 -

Elliott Auto Group responded

Sarahmb, Thank you so much for taking the time to share your story. Everyday we hear about horror stories that customers have had at other dealerships and we work very hard to make sure that doesn't happen here. You are absolutely right about Carla, she will work extremely hard for you to make sure that you get the vehicle you want at the price you need. I jokingly call her "the hardest working woman in the car business" for that exact fact. We are thrilled that you had such a great experience and thank you again for sharing your story. Thank you for being such a great part of the "Elliott Family"!

September 02, 2013

Our experience when purchasing the 2014 Ford Explorer was just as great as previous purchases from the Elliott Auto Group. The staff we dealt with was very knowledgeable, friendly and accommodating, helpful More

by Tanyardcreek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Sharp and Michael - Jeep side, David Sharp, Brian Vaseleck, Charlie Wilbanks, Cotton Guest
Sep 03, 2013 -

Elliott Auto Group responded

Tanyardcreek, I can assure you that everyone involved in your experience (David, Cotton, Michael, Brian and Charlie) enjoyed it as much as you did. It is always a pleasure to work with folks such as yourself that make our job so much fun. I appreciate that you have taken the time to share your experience with us and look forward to working with you as many more times as possible! Sometimes people forget that buying a new vehicle is an exciting time that should be an enjoyable one as well. Clearly, you have not forgotten that! Enjoy the new Explorer, it is a beautiful vehicle that will serve you well for many years to come! Also, thank you for being such a wonderful part of the Elliott Family and sharing your story with us!

July 24, 2013

If you're looking for an oil and filter change on a Ford diesel truck and you don't mind paying twice the going price, go to Elliott Ford. They will charge you $143.42, or you can go to ten other plac More

by whit1gentry
Price
Recommend Dealer
No
Employees Worked With
Ashley Willson
Sep 03, 2013 -

Elliott Auto Group responded

whit1gentry, I want to again apologize for the inconvenience that you had. As we have discussed with you, there was an error in a new computer system that we had just set up that caused you to be incorrectly charged. I appreciate that you were understanding in allowing us to explain this to you and wanted to let anyone who read this review know that we have indeed cleared up the situation with you and with the computer system. While our goal is to be perfect in every instance, there are times when we fall short. It is through your willingness to share your experience that we can get better in that effort. Once again, thank you for taking the time to bring this to our attention. As you know, you are absolutely a valued customer and an important part of the "Elliott Family".