Elmhurst Ford

Absolutely one of the worst dealership experiences I’ve ever had. The manager, Rich, was incredibly unprofessional—dismissive, rude, and clearly not interested in helping solve anything. Instead of taking ever had. The manager, Rich, was incredibly unprofessional—dismissive, rude, and clearly not interested in helping solve anything. Instead of taking responsibility, he talked over me and acted like customer concerns were a joke. There was zero effort to actually fix the problem. No accountability, no real solutions—just attitude and excuses. This is not how a serious business should treat people. And let’s be real about Ford vehicles, especially the Ford Focus are trash and piece of junk, the transmission issues even on low mileage cars are well-known for a reason. Expensive to repair, unreliable, and likely to fail again. You end up paying the price twice. If you value your time, money, and peace of mind, Remember this comment and stay far away from this place and this trash brand too bad the didn’t go bankrupt few years ago. There are plenty of dealerships and reliable brands out there that actually respect their customers—this isn’t one of them. Invest a little more and buy piece of mind for the long run. More

Bad communication , waiting whole week just to get answers , could help me on the phone , left 2 additional voicemails and since no response from the rep , decided to take the truck to Kings Transmiss answers , could help me on the phone , left 2 additional voicemails and since no response from the rep , decided to take the truck to Kings Transmission. 3 days later the truck was fixed . Next time , I would recommend better communication and customer service More

We had a great experience buying our new car! Everything went smoothly from start to finish. Ryan was amazing to work with very professional, helpful, and patient throughout the whole process. He Everything went smoothly from start to finish. Ryan was amazing to work with very professional, helpful, and patient throughout the whole process. He made everything easy and stress-free for us. We truly appreciate all the help and highly recommend asking for Ryan! More

I had a very positive experience at this dealership from start to finish. Juan was very welcoming, patient, and never made me feel pressured at any point in the process. He took the time to answer all my qu start to finish. Juan was very welcoming, patient, and never made me feel pressured at any point in the process. He took the time to answer all my questions clearly and helped me make a confident decision. It was refreshing to work with a team that prioritized transparency and customer satisfaction. More

I highly recommend them; the staff is very friendly and respectful. For me, everything was excellent—the only downside was that they give me the car with an empty gas tank. respectful. For me, everything was excellent—the only downside was that they give me the car with an empty gas tank. More

The dealership was very helpful sales person. Nick did a great job. The only drawback was the car was not really cleaned that well when I picked it up Nick did a great job. The only drawback was the car was not really cleaned that well when I picked it up More

Had a great experience at this dealership thanks to Juan Huertas. He was very professional, helpful, and made the entire car buying process smooth and stress-free. He answered all my questions, made sure I Huertas. He was very professional, helpful, and made the entire car buying process smooth and stress-free. He answered all my questions, made sure I understood everything, and truly cared about helping me find the right car. Highly recommend asking for Juan if you want excellent customer service! More

Just bought a Toyota Tacoma and Ignacy was great! He was attentive, quick, and able to make us a great dea 😊 He was attentive, quick, and able to make us a great dea 😊 More

Ignacy was amazing- patient, kind, supportive. He listened to what I was asking for and helped me choose the perfect car for me! The entire team, Frank, Paul and Sam, the managers and finance, wor He listened to what I was asking for and helped me choose the perfect car for me! The entire team, Frank, Paul and Sam, the managers and finance, worked to get me a price with which I was comfortable. I went in looking for a used vehicle and walked out with an even better deal on a new car. This team has earned my loyalty - staying late to ensure I was happy. Definitely stop here if you’re looking for a new or used car because this team will absolutely earn your trust and business More