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Empire Buick GMC of White Plains

White Plains, NY

4.8
298 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 298 reviews

June 01, 2021

A great dealership, they will work with you and go above and beyond until they find the car that is the perfect fit for you, great pricing and great employees that make you feel extremely welcomed. More

by Franky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott McCaffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Empire Buick GMC of White Plains responded

Thank you, Franky! We're happy to hear that you had such a great experience with our team, and that all of your needs and expectations were met. We're glad you found the perfect car, and we hope you're enjoying it!

May 10, 2021

The service visit was fast and easy. I dropped the car off and they were done in an hour. Tires rotated and oil change completed. More

by frankjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Empire Buick GMC of White Plains responded

Thanks Frank! We're happy to hear that you had a great service experience, and that we were able to make sure your car was quickly and thoroughly taken care of. We appreciate your business and hope to work with you again in the future.

May 06, 2021

Just bought a beautiful new envision from the salesperson Ryan who was extremely professional and took the time to be thorough and explain everything with patience. I highly recommend you see him if you are More

by Anthony.tolisano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott McCaffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Tresselt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Empire Buick GMC of White Plains responded

Congratulations on your new car, Anthony! It's great to hear that Ryan was so helpful and accommodating throughout your experience, and that he made sure you were well informed of your options. We appreciate your recommendation and look forward to working with you again in the future.

May 04, 2021

Spoke with Brandon on the phone who told me I qualified for the pull ahead program. Gave him my vin information and lease contract info. Made an appointment to meet with him after work. I arrived on time f More

by Unhappy Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Pares
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Empire Buick GMC of White Plains responded

Hello, I am sorry to hear about the experience you had with us, and for any miscommunication and frustration that resulted from your interactions with our staff. If you would like to further discuss your visit, please contact Scott McCaffrey at smccaffrey@eagny.com and he will be glad to address your concerns directly.

April 29, 2021

Brandon Pares went above and beyond my expectations to take care of me and my wife. He even bought us lunch!!! Highly recommend Brandon! Very knowledgeable and processed our paperwork relatively quick! More

by Hugo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pares
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Empire Buick GMC of White Plains responded

Thanks Hugo! It's great to hear that Brandon was so helpful and accommodating, and made sure you and your wife had a great experience. We appreciate your recommendation and hope to work with you again in the future.

April 25, 2021

I am a repeat customer and this was my first opportunity to work with David Silva. He made the entire process hassle_free and enjoyable. David was extremely product knowledgeable, professional and friendly. More

by 2221palmer
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Empire Buick GMC of White Plains responded

Thank you Palmer! We're happy to hear that you had another excellent experience with us, and that David was so helpful and attentive throughout the car buying experience. We appreciate your business and look forward to working with you again in the future.

April 24, 2021

Had an amazing experience with this dealership. I picked up my GMC Terrain yesterday and absolutely love it. Scott, Robert & Brandon were all fantastic! Everyone was friendly, professional and made the whol More

by Michelle Kinzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott McCaffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Pares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Empire Buick GMC of White Plains responded

Thanks Michelle! We're happy to hear that you had a great experience with us, and that Scott, Robert, and Brandon were so helpful and attentive. We appreciate your business and hope to work with you again in the future.

April 16, 2021

Where’s the red capes?? I met Superman dealers Wednesday night:)) Walked in at 6:30 PM drove off in couple of hours With spanking new Sierra AT4, Two thumbs up for Ryan Nimmo who stayed after hours to More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott McCaffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Tresselt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Empire Buick GMC of White Plains responded

Thanks Sam! We're happy to hear that Ryan was so helpful and attentive, and made sure you had a great car buying experience from start to finish. We appreciate your business and hope to work with you again in the future.

April 16, 2021

The service was good but I was disappointed to hear that you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning wa More

by bas390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Apr 21, 2021 -

Empire Buick GMC of White Plains responded

Hello Bas, while I am glad to hear that you had a good service experience, I apologize for the inconvenience regarding our check policy. If you would like to further discuss this change or anything else regarding your service visit, please contact Raymond Maldonado at rmaldonado@eagny.com and he will be glad to address your concerns directly.

April 08, 2021

Robert Acerbo and Robert Horton were excellent to work with. They both have a wonderful disposition; informative, never pressured us, patient. They made an overwhelming experience manageable and pleasant. More

by jaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Empire Buick GMC of White Plains responded

Hi Jaff, We're so glad to hear that Robert and Robert were pleasant and helpful and provided you topnotch customer service! Thank you for recommending us, and for your positive review, and we hope you will choose us again for your future car needs. Congratulations on your new vehicle!

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