Empire Ford Inc.

IT was a pleasure working with Marc Gauthier, he made me feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know any issues will be taken care of. More

Excelente vendedor y seriedad de servicio gracias por todo lo recomendarle a mis familia y amigos todo lo recomendarle a mis familia y amigos More

Dealership is very family like, very talented and knowledgeable staff that I have dealt with from previous sales throughout the years and a very calm atmosphere. Rob Mcmahon was very detailed and tho knowledgeable staff that I have dealt with from previous sales throughout the years and a very calm atmosphere. Rob Mcmahon was very detailed and thorough throughout the whole sales process as was Rob Perez in financing. I left knowing that a great deal was made and look forward to doing business in the future With sales and service. More

Everyone was helpful and patient- mostly. Kevin showed a bit of annoyance when talking with my husband who can be tough. But Kevin should be able to hide the frustration better. Kevin showed a bit of annoyance when talking with my husband who can be tough. But Kevin should be able to hide the frustration better. More

Had some issues with delivering vehicle im still waiting on vehicle 7 days later but im hoping will get today but other then that had a decent experience on vehicle 7 days later but im hoping will get today but other then that had a decent experience More

I was charged for services that were not properly explained or offered to me. I was there for over four hours. No one ever responded to my questions and concerns explained or offered to me. I was there for over four hours. No one ever responded to my questions and concerns More

FALSE PROMISES When I purchased my used F150 that the manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil change and that I did not need to use a Ford dealership. When I presented Josh with my receipt he had told me there were Ford pass points that I could have used and they aren't paying for my oil change. BUT when you go onto Ford pass it states that the points are not available until 60 days after purchase. Digging deeper into the app you have to request your points and they instantly appear. I have emailed Josh and the manager (Tyler Torres) since June 14th and neither of them are responding to me. Here is my 1 star updated review from my original May 3rd review. Hope it was worth the $77 you didn't want to reimburse me for OR should have done an oil change before the truck left your lot. More

I basically did all the research on the truck just went to dealer to sign the deal. No sales tactics were involved. I brought based on pricing and the deals ford was running. We haggled a little bit about to dealer to sign the deal. No sales tactics were involved. I brought based on pricing and the deals ford was running. We haggled a little bit about trade in value. Empir must run a tight ship cuz they were going to hold out on a cash sale for $500. I guess cash isn’t king anymore dealers don’t make any money in the financing., More

After all spoke to Tyler Torres, that very fast approached to me and resolved my issue. Thank you approached to me and resolved my issue. Thank you More

Always good to go deal with Fall River Ford. Wasn’t my first and won’t be my Lat. Wasn’t my first and won’t be my Lat. More