Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 644 reviews
May 05, 2025
Worst dealship confrim truck is in stock with there staff drive 3 hrs to get there for them to tell me truck is at there other location now with a deposit on it ???? Are you kidding me drive 3 hrs to get there for them to tell me truck is at there other location now with a deposit on it ???? Are you kidding me More
by harleyvettex
Employees Worked With
May 03, 2025
Josh K was very patient in the purchasing process as I lived 3 hours away. He supplied me with enough information to make the drive and purchase the truck. Wish a little more was done as the vehicle was u lived 3 hours away. He supplied me with enough information to make the drive and purchase the truck. Wish a little more was done as the vehicle was used by the manager and added 4,000 miles on the vehicle. More
by Tess S
Verified CustomerEmployees Worked With
May 01, 2025
April 09, 2025
Kevin Bancroft, Truck manager, provider excellent information on the status of my recent truck purchase. That continued in the paperwork and the time he spent reviewing the functions in the truck. He information on the status of my recent truck purchase. That continued in the paperwork and the time he spent reviewing the functions in the truck. He is an excellent example of customer service. More
by rislattery
Employees Worked With
April 05, 2025
Fantastic person, knowledgeable, new what I was looking for and where i wanted to be financially for and where i wanted to be financially More
by tattoomaniac67
April 05, 2025
One of the easiest dealerships I've worked with. Marc was helpful. Unfortunately, Marc was not working on the day I picked up my truck and I missed the crack in the window. Marc was very responsi Marc was helpful. Unfortunately, Marc was not working on the day I picked up my truck and I missed the crack in the window. Marc was very responsive and the dealer replaced the window within a week. More
by john@paynefamily.zone
Employees Worked With
March 31, 2025
This place is a rip off and has no value for the customer or their time. STAY AWAY FROM THEM !!! or their time. STAY AWAY FROM THEM !!! More
by SusanLangley52
Employees Worked With
March 27, 2025
Had a good initial experience but lack of communication is an understatement. Not sure if they trying to hide anything but something is off. is an understatement. Not sure if they trying to hide anything but something is off. More
by jeffrio
March 25, 2025
This was the best car purchasing experience we have ever had! Manny was helpful, professional, and communicated every step to us in the process. Bryce was also very supportive and knowledgeable. We will def had! Manny was helpful, professional, and communicated every step to us in the process. Bryce was also very supportive and knowledgeable. We will definitely continue to do business with them in the future! We love our new Ford Bronco! More
by djobryan2
March 23, 2025
I love my 2021 Maverick. Josh was an awesome salesperson who listened and cared. A pleasure! Josh was an awesome salesperson who listened and cared. A pleasure! More
by Deb R
Employees Worked With
