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Empire Ford Inc.
Fall River, MA
789 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 789 reviews
Verified Customer
December 21, 2025
Great service and easily reachable! They are very supportive and transparent with what's being done. They are very supportive and transparent with what's being done. More
by cconcepcion
December 20, 2025
Your car will be ready in a couple of days. Couple was nine. Did not disclose only one key for car until pickup of car. Used wrong screws to attach license plate resulting is stripped insert. T Couple was nine. Did not disclose only one key for car until pickup of car. Used wrong screws to attach license plate resulting is stripped insert. Transferred RI combination plates to SUV. Combination registration requires renewal yearly and cost more than regular plates. Tires wear did not align with 21K miles. Schedule pickup of car @ 9:30 but car was being cleaned up. More
by BCRANDALL3
Employees Worked With
Chris Bourjolly, Chris Bourjolly
December 17, 2025
Staff was very friendly and knowledgeable and put 1000% to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others sa to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others said no they said "YES" More
by cgrier3
December 10, 2025
I recently purchased the new Ford Harley-Davidson Edition Super Duty truck, and I couldn’t be happier with the entire experience. From the moment I walked in, Kevin Bancroft proved to be one of the best sale Super Duty truck, and I couldn’t be happier with the entire experience. From the moment I walked in, Kevin Bancroft proved to be one of the best salesmen I’ve ever worked with—professional, knowledgeable, and genuinely committed to making sure I found the perfect fit. On top of that, Tyler, the business owner, went above and beyond to give me the best price out there for this special edition truck. Knowing that Ford and Harley-Davidson collaborated on such a unique and powerful vehicle made the purchase even more exciting, and I’m thrilled to now own a piece of that partnership. More
by jeff@evolutionironusa.com
December 05, 2025
My company has bought multiple trucks from empire ford. We’ve never had an issue thanks to Kevin Bancroft. He’s the best at what he does! We’ve never had an issue thanks to Kevin Bancroft. He’s the best at what he does! More
by ultramagsteve
Employees Worked With
December 04, 2025
Great Dealer to do business with, I am repeat customer, 2 year in a row year in a row More
by tony@ojmisdeamasonry.com
Employees Worked With
December 02, 2025
The absolute worst dealer I have ever dealt with. I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks be I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks before they deliver my truck with no heat. Guess they didn't need it on the 3 hour drive. They said they would pay. They made a appointment close to me. I was to drop the truck off for a few hours until they found what need to be done. This was on a Friday. They never paid the garage kept my truck for the weekend with my work keys and my heating pellets. I had to find rides all weekend had to have my boss let me in. Then I take it to a different dealer they make me pay. 2 weeks still no refund. More
by customcakes1
November 07, 2025
Kevin was outstanding. ..I feel like I have known him my whole life. Would not hesitate to purchase another vehicle from him. As far as the dealership I received a fair pr ..I feel like I have known him my whole life. Would not hesitate to purchase another vehicle from him. As far as the dealership I received a fair price for my trade in and they fulfilled all that was promised in a timely manner. Josh the finance guy was great. Thank you Empire More
by cadpatdave
