Empire Ford Inc.

My wife and I have been ripped-off by Empire Ford of New Bedford, and they are completely unapologetic. Here was our experience: My wife and I brought our car in for an oil leak on the engine. We info Bedford, and they are completely unapologetic. Here was our experience: My wife and I brought our car in for an oil leak on the engine. We informed the staff what the issue was, and that we had just had to replace the engine oil as it was bone dry. We were told later that day that the leak was the fault of the transmission pan gasket needing to be replaced; Quoted at $945 to replace. We declined the work, and instead were charged $180 for diagnosing the problem. We took the car to another garage (which gave an estimate of $300 if we needed the transmission pan gasket replaced). They discovered that the transmission was 100% fine, and that the oil leak was from the oil separator. They also stated (regarding the substance on the engine), "any mechanic that has ever put their hands on an engine would be able to tell this was motor oil and not transmission fluid. [Empire Ford] is either incompetent or trying to cheat you." We tried reaching out to the Service Manager at Empire Ford to discuss their incorrect diagnosis, only to be told that he has been on vacation. (Concerning, considering that there was a note on our receipt specifically stating that the recall work we also had performed was "REVIEWED BY SERVICE MANAGER MARTIN", as is required by Ford Motor corporate policy.) Following his return from vacation, we proceeded to speak with desk staff four separate times over 3-days, leaving messages each time for Martin to return our call. On the fifth day of Martin having returned, having still not heard from him, we returned to Empire Ford in person, where we stated we would remain until we were able to speak with Martin. After a short wait, we were brought into Martin's office, where we proceeded to explain the above situation. Martin presented as both defensive and uncaring, refusing to even entertain the notion that Empire Ford had misdiagnosed our issue. After explaining several times that the other garage physically showed us where the leak was coming from (as well as the good condition of our pan gasket and transmission fluid,) only to have Martin wave it away with "then there must have been multiple issues, your car has 90,000 miles and things just go wrong at that point", we requested that Empire Ford either replace the oil separator at cost, or refund the $180 we spent on a false diagnosis. Both options were turned down with a chuckle, stating that we "wouldn't like [their] price." He estimated it would cost $1900 for our repair. We proceeded to thank him for his time and left the office. He claims that independent garages "can't do" what Empire does, and that Empire's low reviews are just "people whining because they don't want to pay their bills". Avoid Empire Ford like the plague. More

Be aware, if the car or truck you want to purchase is popular, they will print a sales agreement with the price thousands over sticker!!! popular, they will print a sales agreement with the price thousands over sticker!!! More

Very deceitful, dishonest and should not be able to carry the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discourage the Ford name!! Ford has informed dealerships throughout the country that the practice of up pricing vehicles $5,000 OVER STICKER PRICE is discouraged and Ford Motor Company may address this by sending less vehicles to a dealership that uses these deceitful tactics. Letters will be sent to the CEO, Vice President, board of directors of Ford Motor Company. A complaint will also be filed with the Better Business Bureau! Buyer Beware! More

I spoke with the sales manager today Kevin Bancroft and he fixed all my issues. Thank you for caring about your customers. I apologize for the last bad review as I got the wrong information. he fixed all my issues. Thank you for caring about your customers. I apologize for the last bad review as I got the wrong information. More

Very helpful no pressure did not try to sell me something I did not want I did not want More

Had a good experience with Truck sales manager Joe Ribeiro. Everything that was as discussed at sale matched at time of signing documents. Ribeiro. Everything that was as discussed at sale matched at time of signing documents. More

We had an appointment to look at a vehicle and when we drove an hour to get there they told us it was sold. drove an hour to get there they told us it was sold. More