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Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
Verified Customer
July 18, 2023
The car I was interested in test driving had no gas and they didn’t have a route for the test drive !I had to ask for the extra key and they told me my bronco had the kit to remove the doors and it was not they didn’t have a route for the test drive !I had to ask for the extra key and they told me my bronco had the kit to remove the doors and it was not in the car now i have to buy one ! The money i spent here and can’t even get a tool kit ! More
by Antpinnyj
July 18, 2023
I spoke with the sales manager today Kevin Bancroft and he fixed all my issues. Thank you for caring about your customers. I apologize for the last bad review as I got the wrong information. he fixed all my issues. Thank you for caring about your customers. I apologize for the last bad review as I got the wrong information. More
by Antpinnyj
July 16, 2023
Very helpful no pressure did not try to sell me something I did not want I did not want More
by mike
Employees Worked With
Other Employees :
Michelle Ferreira, Juan Bautista-Rodriguez
July 05, 2023
Had a good experience with Truck sales manager Joe Ribeiro. Everything that was as discussed at sale matched at time of signing documents. Ribeiro. Everything that was as discussed at sale matched at time of signing documents. More
by RAL
Employees Worked With
July 02, 2023
Great service. No hassle easy purchase and Rob McMahon was very helpful and professional during the whole process. No hassle easy purchase and Rob McMahon was very helpful and professional during the whole process. More
by PMTN78
Employees Worked With
July 01, 2023
We had an appointment to look at a vehicle and when we drove an hour to get there they told us it was sold. drove an hour to get there they told us it was sold. More
by mbradanini
June 30, 2023
Roberto is great. He is helpful and makes buying a vehicle stress free and enjoyable He is helpful and makes buying a vehicle stress free and enjoyable More
by Chelseacabral1
June 30, 2023
It’s was pleasure buying my car here at Empire Ford. Juan Rodriguez made the dealing process quick and comprehensive that when I got in to the Finance Office with Roberto, signing the paperwork was a no Juan Rodriguez made the dealing process quick and comprehensive that when I got in to the Finance Office with Roberto, signing the paperwork was a no brainer. Another thanks For Roberto for being transparent and keeping me well informed about what I was signing. More
by nate.dosreis7
June 30, 2023
Dealer was so easy to deal with and couldn’t be happier with how well treated. Right from the salesman to Roberto in finance, to Kevin B. As sales manager. Very pleased with how well treated. Right from the salesman to Roberto in finance, to Kevin B. As sales manager. Very pleased More
by Christopher st pierre
