
Empire Ford Inc.
Fall River, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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They all were very helpfull thank you I apreciate your help I wish you all good lock help I wish you all good lock More
The whole team there is great. Very personable and they took the time to get me what I needed Very personable and they took the time to get me what I needed More
My salesman, Dave shea was very responsive to all my questions and helped me through the process as smooth as possible- good experience questions and helped me through the process as smooth as possible- good experience More
Repeat customer who has spent a lot of money over the years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cab years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cabin filter replacement. The tire rotation was not done and and I had no washer fluid and not even a little was replaced. Makes me question if any of the other things were checked re “the works package”. I did advise Service Advisor Brian Santos of my disappointment and he was apologetic and did the best he could in regards to making it right ie, gift card to come back and get tires rotated for the inconvenience as I reside 32 min away. Brian indicated he would speak to the technician again. All I ask is it is used as a teachable moment and for the technician to work on it like it was his own vehicle. Again, Brian was great to deal with but sadly this is the the first time I felt disappointed on the service of my vehicle. I am willing to return due to Brian being sincere and apologetic. He also indicated he will personally check the vehicle after service before handing the keys back to me. More
They had a vehicle I could not find in my state. After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was f After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was friendly and helpful. Not what you would normally expect from people trying to sell you something. They stayed 1-2 hours late to make my purchase happen. Overall it was a great experience. They deserve 5 stars. More
Great salesman Kevin along with his boss Kevin. .Very friendly and fair. Made buying a new truck a breeze..I highly recommend .Very friendly and fair. Made buying a new truck a breeze..I highly recommend More
no place to park; 2 large dumpsters with trash all over. Cancelled my appointment for service. Never again. Who manages this place? Scary!! Cancelled my appointment for service. Never again. Who manages this place? Scary!! More
I work for the dealership and I did work on my car I enjoy it enjoy it More
I purchased a new car about a month ago. I worked with Juan Bautista Rodriguez , Kevin B and Roberto P . Everyone was very professional and a lot of help, I highly recommend going to see the I worked with Juan Bautista Rodriguez , Kevin B and Roberto P . Everyone was very professional and a lot of help, I highly recommend going to see them if you’re in the market for a new or used car More