Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 644 reviews
February 03, 2023
They're very good very professional financing went well the gentleman who did financing did a great job Dave Shea was the best the gentleman who did financing did a great job Dave Shea was the best More
by ssalapwu
Verified Customer
February 02, 2023
Both dealers were great 6 stars across the boards. PDI could have been better just not the best PDI could have been better just not the best More
by Rired
January 26, 2023
Staff was knowledgeable and very curtious. The dealership was able to find the exact truck I was looking for. The dealership was able to find the exact truck I was looking for. More
by onlyoness
January 26, 2023
I had a great experience buying a 2023 Ford Maverick from Empire New Bedford. Because of the unique requirements for ordering a Maverick (orders were open only for a few days) most of the initial transaction Empire New Bedford. Because of the unique requirements for ordering a Maverick (orders were open only for a few days) most of the initial transaction was easily done by phone. Later, when it came time to complete the paperwork, the only real snags occurred between my insurance and the bank. Kevin Pereira the salesperson, Kevin Bancroft the Sales manager, and Roberto Perez in Finance were professional and friendly. Quite pleased with the service; the quick delivery of this vehicle was an unexpected bonus. The Maverick XLT AWD is a pleasure to drive. Thanks Empire, for a very pleasant experience! Rick L. More
by rick-lebel2
January 22, 2023
Had an 8:15 appointment for an oil change. I called at 12:30 and they said they were short techs. That my car still wasn’t in the shop. It was frustrating scheduling and an appointment for a 3 I called at 12:30 and they said they were short techs. That my car still wasn’t in the shop. It was frustrating scheduling and an appointment for a 30 minute job and have to call 4+ hours later to find out my car wasn’t even in the shop yet More
by kwright1221
January 12, 2023
Good selection of vehicles and explainations of their features. No problem to test drive the vehicles features. No problem to test drive the vehicles More
by XSVO
Employees Worked With
January 12, 2023
Had a good experience at empire ford Marc was very professional with a sense of humor definitely would recommend empire as well as Marc professional with a sense of humor definitely would recommend empire as well as Marc More
by lowrider1340
Employees Worked With
January 06, 2023
Came to buy out my lease. Was grateful that the dealer honored the price in the lease contract considering stories heard about other’s experiences in the current car market. F Was grateful that the dealer honored the price in the lease contract considering stories heard about other’s experiences in the current car market. Finance manager was also able to get me a relatively low interest rate compared to current market average. Was pleased with my experience with my salesman as well as the manager. More
by mtfordfan
December 16, 2022
I’ve had a great experience buying my new Ford Bronco Sport. The car sells itself and the customer service was outstanding. I got more than expected for my trade. I was able to drive away in my new Sport. The car sells itself and the customer service was outstanding. I got more than expected for my trade. I was able to drive away in my new car on the same day!! More
by mariav412
December 16, 2022
Josue was very nice and polite and knew his stuff. Faster car buy ever. I’m at 11:30, out at 2:30! Very pleased with my Bronco! Faster car buy ever. I’m at 11:30, out at 2:30! Very pleased with my Bronco! More
by broomryder
