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Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
December 09, 2022
This dealership is amazing. They go above and beyond for their customers. John Silva #1 They go above and beyond for their customers. John Silva #1 More
by EMJOLI80
Verified CustomerEmployees Worked With
Other Employees :
John Silva, David Pacheco
December 07, 2022
Great people,they adjust everything to satisfy customer,satisfy and reliable service. Grate monthly payments customer,satisfy and reliable service. Grate monthly payments More
by Tony
December 06, 2022
The customer service is terrible as well as the service department. I bought used 2022 truck, it came with a quarter tank of gas and was not professionally cleaned as promised. They installed a plow improp department. I bought used 2022 truck, it came with a quarter tank of gas and was not professionally cleaned as promised. They installed a plow improperly, and then the salesman was not available to deal with the problem. The salesman also left us waiting for him outside in the cold when we picked up vehicle. He didnt go over anything and if he had, the problem with the plow would have been found before we made it home. The general manager Kevin Bancroft then made it worse with his condescending attitude. It took another week to fix problem and when we came in for it, the Minuteman plow took another 45 minutes to put on because the technician didn't know what he was doing. After asking the manager what was taking so long, he said we needed to wait or go check yourself--instead of offering to check on it. When we did go around back, the young technician had a jack completely stuck in the plow! My husband was furious and nothing happened until he started a scene in the showroom. Once the truck was done, the manager ended with, "Hope we don't get much snow" which seems to be a slap in the face for someone who makes their money based on snow. Why would a manager not apologize for a bad salesman and service?! Wouldn't he want to retain our business? We bought 4 trucks from this guy in the last 10 years and he treated us like chumps. I texted manager with my disappointment and he wanted to focus on my husband swearing at him rather than the terrible service we received. Definitely not going back there and plan on spreading the word. More
by jduphilycook
November 21, 2022
Marc was very helpful and quick as i am a very busy person.Thank you person.Thank you More
by ellie9027
Employees Worked With
November 19, 2022
i was very impressed with marc very helpful went over and beyond to help us. beyond to help us. More
by PLWESTPORT
November 04, 2022
Wanted to give a HUGE SHOUT OUT to Bob in service. While visiting family we noticed some steam coming from the front of our new 2022 van. I contacted our salesman back home who guided me as what to do While visiting family we noticed some steam coming from the front of our new 2022 van. I contacted our salesman back home who guided me as what to do. Even though Bob was thoroughly booked out for 2 weeks, and knowing I was 12 hrs from home, he squeezed me in the day I called to check it out. Thankfully it was not anything serious. THANK YOU BOB IN SERVICE ❣️ More
by Far from home
Employees Worked With
Bob Tousignant
October 28, 2022
It is frustrating with the lack of up front on the cost when dealing with financing as they try to sell warranties and do not show the actual cost. Financing Al’s pretended as though they did not know tha when dealing with financing as they try to sell warranties and do not show the actual cost. Financing Al’s pretended as though they did not know that the $500 I paid ford upfront online was part of the vehicle cost and should be deducted from the final bill of sale. It felt like they were constantly trying to sneak an extra $100 or $200 out of the transaction. Rob the sales associate was fantastic and super helpful after the sale. More
by gkfaucher
October 27, 2022
Rob McMahon and Kevin Bancroft were very helpful throughout the process and answered all my questions. throughout the process and answered all my questions. More
by Barry
October 23, 2022
Rob was very friendly and patient! Highly recommended seeing him for your next car buying experience!! Highly recommended seeing him for your next car buying experience!! More
by Mgonsalves
Employees Worked With
