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Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
May 25, 2021
It was clean neat and everyone was courteous and helpful the waiting room was comfortable and the salesman was very informative I would definitely return the waiting room was comfortable and the salesman was very informative I would definitely return More
by Cj5
Verified CustomerEmployees Worked With
Emily Verocchio, Samantha Briody
May 24, 2021
The staff were very professional and friendly. They kept me apprised on the status of my new f150.....Kevin even took a video of my new f150 as it rolled off the ramp truck. Greatest staff.....made my purc me apprised on the status of my new f150.....Kevin even took a video of my new f150 as it rolled off the ramp truck. Greatest staff.....made my purchase so seamless. Great job to all!!!! Keep up the excellent customer service! More
by jbeez6
May 24, 2021
The service was great and the service advisors are very friendly and respectful they made sure I was kept in the loop and everything was done in a timely manner friendly and respectful they made sure I was kept in the loop and everything was done in a timely manner More
by rammos70
Employees Worked With
Emily Verocchio, Chris Machie, Samantha Briody
May 22, 2021
Excellent service and outstanding performance so far. I will continue to give you my business, if you continue to put customers first. Keep it up! will continue to give you my business, if you continue to put customers first. Keep it up! More
by ADELINOFLOMBA
Employees Worked With
Other Employees :
Christopher Langdon, Tina Taglianetti, Christopher Amaral, Emily Verocchio, Chris Machie, Samantha Briody
May 20, 2021
I requested The rain guard and bug shield package and a bedliner along with the tailgate. Well Sam and service and the New Bedford location said a couple of hours it was closer to four hours and when we pi bedliner along with the tailgate. Well Sam and service and the New Bedford location said a couple of hours it was closer to four hours and when we picked up the truck the rain guards were slightly off. We requested them to just quickly fix it but unfortunately they were unable to do it the same day. They requested that we drive it away and check to see if there were leaks and if we wanted to we could schedule yet another appointment between two and four hours to have them remove it and get a better 3M tape to reinstall them. They charged us full installation fees. I left several messagesWith Sam to speak with a supervisor because we were not happy that I have to drive away with something that wasn’t to my satisfaction charged full price and asked to reschedule. As of today no one’s called me back. I have not rescheduled the appointment because I’m still waiting for a manager to call me. More
by Jose Pavao
Employees Worked With
Emily Verocchio, Samantha Briody
May 20, 2021
Great job and friendly service writer I had an oil Great job and friendly service writer I had an oil change and tire rotation snd waited there got it and it was done in no time Great job and friendly service writer I had an oil change and tire rotation snd waited there got it and it was done in no time More
by daniel.abraham
May 20, 2021
Most accommodating dealership. Tyler Torres went the extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very informative. Highly recomended. More
by Jsg195b
Employees Worked With
May 19, 2021
My Time at empire Ford was terrific and I would recommend them to anyone and I will have my service will be done there I would purchase another some day. them to anyone and I will have my service will be done there I would purchase another some day. More
by EEDORSCHIED
Employees Worked With
May 19, 2021
I made a service appointment for a scheduled oil change and a recall repair. I provided my VIN number at the time, expecting the recall to be handled at the same time. When I arrived for the service, I wa and a recall repair. I provided my VIN number at the time, expecting the recall to be handled at the same time. When I arrived for the service, I was told that they are not allowed to order the recall part (kit?) until the car is seen. (Is Ford confirming that the VIN number is affected not sufficient??). Now, I have to make a special appointment for sometime in the future while they get the parts. The scheduled service went without issue and fairly quickly. (as it should at 8am on a Saturday). The fact that I have to burn another day in the waiting room because of their recall policy is unacceptable. More
by Ceolona
Employees Worked With
Male, name not remembered
