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Empire Ford Inc.
Fall River, MA
724 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 724 reviews
August 12, 2025
Kevin was amazing to deal with throughout the process. We made the entire deal over the phone and I was kept up to date every step of the way. I highly recommend Empire Ford We made the entire deal over the phone and I was kept up to date every step of the way. I highly recommend Empire Ford More
by D Rogers
Verified CustomerEmployees Worked With
August 11, 2025
Had a good experience and good people my sales men took the time to show me all the options the time to show me all the options More
by jjjjrodriguez18
August 07, 2025
Good customer service They are taking care of the things I had issues with so far great work things I had issues with so far great work More
by josh.jacques83
July 30, 2025
IT was a pleasure working with Marc Gauthier, he made me feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know any issues will be taken care of. More
by TOM@TOPSSUPPLY.COM
July 30, 2025
Excelente vendedor y seriedad de servicio gracias por todo lo recomendarle a mis familia y amigos todo lo recomendarle a mis familia y amigos More
by bebaalex2020
July 26, 2025
Dealership is very family like, very talented and knowledgeable staff that I have dealt with from previous sales throughout the years and a very calm atmosphere. Rob Mcmahon was very detailed and tho knowledgeable staff that I have dealt with from previous sales throughout the years and a very calm atmosphere. Rob Mcmahon was very detailed and thorough throughout the whole sales process as was Rob Perez in financing. I left knowing that a great deal was made and look forward to doing business in the future With sales and service. More
by oliveira8081
July 19, 2025
Everyone was helpful and patient- mostly. Kevin showed a bit of annoyance when talking with my husband who can be tough. But Kevin should be able to hide the frustration better. Kevin showed a bit of annoyance when talking with my husband who can be tough. But Kevin should be able to hide the frustration better. More
by boobooqued
July 15, 2025
Had some issues with delivering vehicle im still waiting on vehicle 7 days later but im hoping will get today but other then that had a decent experience on vehicle 7 days later but im hoping will get today but other then that had a decent experience More
by billp1415
Employees Worked With
July 12, 2025
I was charged for services that were not properly explained or offered to me. I was there for over four hours. No one ever responded to my questions and concerns explained or offered to me. I was there for over four hours. No one ever responded to my questions and concerns More
by debelias2015
July 09, 2025
FALSE PROMISES When I purchased my used F150 that the manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil manager was using as personal vehicle and added 4,000 miles to the truck from what was advertised, I was told that they would reimburse me for an oil change and that I did not need to use a Ford dealership. When I presented Josh with my receipt he had told me there were Ford pass points that I could have used and they aren't paying for my oil change. BUT when you go onto Ford pass it states that the points are not available until 60 days after purchase. Digging deeper into the app you have to request your points and they instantly appear. I have emailed Josh and the manager (Tyler Torres) since June 14th and neither of them are responding to me. Here is my 1 star updated review from my original May 3rd review. Hope it was worth the $77 you didn't want to reimburse me for OR should have done an oil change before the truck left your lot. More
by Tess S
