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Empire Ford Inc.
Fall River, MA
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
October 22, 2024
Every time I buy a car with you I have a problem. Now I bought a 2023 Ford Explorer car and it turns out that for a month. And three weeks. I have not been able to use it because it has an electrical Now I bought a 2023 Ford Explorer car and it turns out that for a month. And three weeks. I have not been able to use it because it has an electrical problem, nobody picks up the phone and nobody tells me what is going to happen to my car, I have even started paying the bank. And I have not been able to use my car. I have had a very bad experience with you. In three cars that I have bought. The sales agent once forgets the customer's name Joshua and gives very bad service which damages the image of your company. Today when I came to ask about the problem with my car, he yelled at me and came to me with the excuse More
by Franklin
Verified CustomerEmployees Worked With
October 20, 2024
Kevin Bancroft was Great an Instrumental in making my purchase truly Enjoyable. It was a Pleasure doing Business with you guys. You have a Customer for Life. I will always purchase my New Vehicles with y purchase truly Enjoyable. It was a Pleasure doing Business with you guys. You have a Customer for Life. I will always purchase my New Vehicles with you guys bar none. More
by JAD67428
October 16, 2024
Friendly and will to help get my son in a car that he can afford.. afford.. More
by AMANCIORIBEIRO
Employees Worked With
October 16, 2024
Joe was an Amazon if guy to work with and was extremely accommodating getting us a truck rushed to be ready. accommodating getting us a truck rushed to be ready. More
by mpereira
Employees Worked With
October 14, 2024
The negotiation and sale went smoothly from there not so much. Ryan P. needs more training on how to communicate and take care of customers. Slow to contact insurance company and complete registration proce much. Ryan P. needs more training on how to communicate and take care of customers. Slow to contact insurance company and complete registration process. Learned from insurance company process was complete, not from salesmen. Final heard from Ryan a week later that my truck was ready for pick up. We made an appointment time for pick up and the truck was not ready. Waited over 2 hours at the dealership for the truck to be run through a final inspection, wash and get gassed up. The only thing I was offered during that time was a bunch of excuses of how it was not his fault, and he was doing me a favor making sure the truck was all set before I took it. No drink, no apology, just excuses and a salesman telling me he has had a bad day. You need to train your salesmen (or at least this one) to communicate better, be organized, make sure the vehicle is ready for pick up on the appointed time they set up. I also have not had one follow up from the salesmen or dealership after my purchase, oh, except to ask for a review. Here you go. More
by brian.g
Employees Worked With
Ben Fasano, excellent to work with, Ryan Pineau
October 08, 2024
They helped me get exactly what I wanted. The order process was easy and communication was great. The order process was easy and communication was great. More
by thomas.j.ouellette
Employees Worked With
October 06, 2024
Kevin Bancroft was excellent in his approach to me. He took his time, answered my questions and explained elements of the process which was made easier by his approach to a customers needs. He took his time, answered my questions and explained elements of the process which was made easier by his approach to a customers needs. More
by easterns0
Employees Worked With
September 28, 2024
Only dealership that went out of their way to find me the vehicle I wanted and newer than expected. Marvin was no pushy at all. Highly would recommend Empire Ford of Fall River. And Kevin thank you for finis vehicle I wanted and newer than expected. Marvin was no pushy at all. Highly would recommend Empire Ford of Fall River. And Kevin thank you for finishing the sale on day of pick up. More
by D76221
September 22, 2024
Dealer had some challenges at first confirming my order (despite my putting together the custom build online several times & coming into the dealership at least twice), but they eventually got it together (despite my putting together the custom build online several times & coming into the dealership at least twice), but they eventually got it together and there has been no issues since. For folks who know exactly what they are trying to order, the process of having to go into a dealership several times...and reaching out on multiple occasions, just to confirm the vehicle order has been placed, is a bit archaic for this day and age. More
by mark.sousa
Employees Worked With
September 18, 2024
Kevin was just amazing! Real gentleman that knows his stuff and truly wants to help. Real gentleman that knows his stuff and truly wants to help. More
by trayped
