Empire Nissan of Bay Ridge

***SHADY SERVICE CENTER***AVOID!!! Very unsettling experience with service center. Overall, my impression is that their communication with the customer is poor at best, and shady at wor Very unsettling experience with service center. Overall, my impression is that their communication with the customer is poor at best, and shady at worst. I do not feel confident that my car was properly fixed, and even the paperwork does not say that the problem (damaged threads on the oil pan and filter) was “repaired,” only that the “damaged” threads were “cleaned” and “everything is good..no oil leaks as of now.” What??? How can you assess a part as “damaged” and then not clearly state in writing that the part was repaired, but still charge the customer $550. Every time I asked the service advisor Mr. Fares if the part was in fact “repaired,” he looked away and said “Everything is good now.” He refused to give an affirmative answer to my direct question. Only when I pressed him for it, and he could see that I was not going to take his vague dismissive answer did he actually say “yes” when I asked “were the threads actually REPAIRED?” By then of course it didn’t seem genuine. When I explained that he hardly made eye contact and did not give me a straight answer the first few times I asked, and that this felt like a red flag to me, he was very dismissive, bordering on rude. How hard is it to put in writing a list of exactly what was done and what the customer is paying hundreds of dollars for?? Also, they initially make every service customer agree to pay $252 for a “diagnostic” before even looking at the car. That is equal to two hours of labor; however, I have proof that they only spent 15 minutes on the “diagnostic” because I asked for them to email me the paperwork for the estimate and it shows that they identified the problem within 15 minutes of my leaving the car with them. Some $252 worth of diagnostic work!!! Eventually when I questioned this, the service advisor, Ali Fares, wavered, “well it might not be that much, depending on what the problem is and how much time it takes.” Regardless, you are signing that you are willing to pay $252, so I’m sure they plan to charge you for that—because they can! That said, if you do get your car fixed with them (which I don’t recommend), supposedly they charge only for the work and not for the diagnostic...and if the repair is under warranty, you are not supposed to get charged anything. But this understanding required a lot of clarifying questions on my part and further explanation from other staff, as Mr. Fares does not take care to communicate well with the customer. Maybe Bay Ridge Nissan should put this policy clearly in writing for the customer in order to save their time and annoyance and prevent misunderstandings. Please teach Mr. Fares to stop multi-tasking and give his full attention to the customer and to ensure that he is able to look them in the eye when he tells them what they are paying for. Also, it is unacceptable that the specific services done are not explicitly stated on the service paperwork given to the customer. That is common-sense professionalism. One more shady Bay Ridge Nissan practice is that they will remove your license plate holder—without your permission or knowledge—and replace it with one that advertises their name, to make it seem as though you bought your car from them!! (Seems like a desperate, pathetic & underhanded strategy to me. Why not just improve customer service in order to get more sales??) As a proud non-dealership customer (I bought my car through Carvana), I demanded they put my Carvana license plate holder back on, as I would like everyone to know that Carvana is a great alternative to dealing with shady dealerships, and I definitely cannot recommend nor advertise for Bay Ridge Nissan, based on this experience. I will be going elsewhere in the future. More

Scam Artist vincent Freund is a crook in the business! don’t do business with him . Take you’re time and money somewhere else. He just cares about his pockets an vincent Freund is a crook in the business! don’t do business with him . Take you’re time and money somewhere else. He just cares about his pockets and overcharging customs. More

SCAM and FRAUD !!! Work Order: 545302 Customer#: 7824 Service type: Oil Change (oil and filter included) Date: 15 July 2019 Timeline: 12:30pm - called for an appoin Work Order: 545302 Customer#: 7824 Service type: Oil Change (oil and filter included) Date: 15 July 2019 Timeline: 12:30pm - called for an appointment and was told oil change does not require appointment, walk-in before 3pm; 2:00pm - travel from Staten Island to Brooklyn, Bayridge Nissan Service; 2:45pm - vehicle dropped off to service; 2:52pm - service rep drove vehicle to the bay and instructed me to wait for any available service advisor; 2:08pm - follow up with service rep, nobody from advisor available; 2:18pm - follow up with service rep, nobody from advisor available; 2:26pm - follow up with service rep, nobody from advisor available; 2:27pm - requested manager; 2:28pm - spoke to manager, Cynthia walks me to Raj Latchman, the service advisor; 3:32pm - Work Order created with promise time 16:00 hours (4pm); 4:00pm - Follow up with Raj; Oil filter compatible with VW vehicles are not available, waiting for delivery; 4:20pm - follow-up, still waiting for delivery; 4:40pm - service rep brings car outside, Raj confirms the car is ready, no paperwork presented except for initial in-processing work order; 4:45pm - drove vehicle off of service bay and travelled bak to Staten Island; Next morning tried to pass through State Inspection. Identified problems: Oil changed has not been completed. Filter has not been replaced. Called Bay Ridge Nissan: Raj is not available. Manager is not available. Cynthia has no clue. WHAT THE xxxx IS GOING ON??? More