Empire Nissan of Bay Ridge

Dealer was great dealing with service for me great service Nasr Mohamed with My 2016 Nissan Sentra Nasr we’re on point and professional at all time thanks service Nasr Mohamed with My 2016 Nissan Sentra Nasr we’re on point and professional at all time thanks More

Great service advisor. I recently had my windshield replaced on my 2019 Nissan Altima and needed ADAS recalibration. I had spoken to one of the service advisors, Raj, who ha I recently had my windshield replaced on my 2019 Nissan Altima and needed ADAS recalibration. I had spoken to one of the service advisors, Raj, who had quoted me around $300 over the phone to complete the calibration. I go in person on a Saturday, and speak to Raj, he instructs me to wait in the waiting room while he finds out how long the process will take given it was a busy day for them. 20 minutes later - no update. End up having to get up to locate him. He then tells me that it would not be $300, but $1,800 as I had the Platinum edition and gave me this whole hoopla about the additional cameras, etc. Mind you, I had previously advised him that insurance would be covering the cost (milking the insurance company?). Also, the invoice through Safelite says the calibration would cost $200 (didn't go with Safelite because they weren't going to install original glass on my 6 month old car). Obviously knew something was up, and ended up not completing it that day. I later got in touch with another service advisor there, Victor Paredes. Absolute great and straight forward guy. Told me it would cost $630, and that he could not promise the job would be completed on Sat. but would have it ready by Monday. Come Monday, receive a call from him that the car is ready. I understand the need to markup services. But to markup the price 3 times more than another service advisor within the same company is not a good look. Especially given the repair was needed simply due to a windshield replacement. Only leaving this positive review due to Victor's professionalism. Thank you very much Victor. More

I just bought a Nissan Murano SL AWD from Bay Ridge Nissan. My sales person Baha explained everything and did an outstanding job from selling the car and the price to showing all the features the c Nissan. My sales person Baha explained everything and did an outstanding job from selling the car and the price to showing all the features the car has. I would highly recommend him as your sales person at Bay Ridge Nissan. More

Very pleasant experience, Baha was the best and even offered a test drive!! We got approved fast, and the process was very quick after that. offered a test drive!! We got approved fast, and the process was very quick after that. More

I've been to a few different Nissans and this is by far the best in the business, Nasr was my salesperson and he was great he showed me how to set up my phone to the car, how the sonar works when backing u the best in the business, Nasr was my salesperson and he was great he showed me how to set up my phone to the car, how the sonar works when backing up and how to use my foot to open and close the trunk. If your looking for a great salesperson with alot of knowledge Nasr is definitely the one to go to and Barry was also great he saved me money and I'm very happy. Steve and bobby More

Excellent staff, nice demonstration by Mr.BahaThey Excellent staff, nice demonstration by Mr.Baha They explained in such a way that I purchased vehicle in one visit. Will definitely recommend this pla Excellent staff, nice demonstration by Mr.Baha They explained in such a way that I purchased vehicle in one visit. Will definitely recommend this place to others More

Amazing service, and more than happy with my buy Thank you Baha for my new 2019 nissan pathfinder will definitely be recommending this dealership along with baha you Baha for my new 2019 nissan pathfinder will definitely be recommending this dealership along with baha More

Gr8 experience. Staff friendly and helpful. Amna was the best salesperson, helped me w/every aspect in making sure I drove off the lot same day. Attentive and dedicated. She even followed up to see how thin best salesperson, helped me w/every aspect in making sure I drove off the lot same day. Attentive and dedicated. She even followed up to see how things were w the car. Excellent customer service skills! Now I know why they call her the CarQueen ;-) More

By the time i drove off with my car I felt very comfortable with Christina her knowledge of cars were exceptional, she was very helpful & honest which is why I leased my car with Nissan . It would comfortable with Christina her knowledge of cars were exceptional, she was very helpful & honest which is why I leased my car with Nissan . It would have Been nice if management were more forthcoming explaining final charges that were added before you choose the car. You get handed a bill at the end that I was not prepared for More

Received a promotion in the mail that they would pay off the balance of our lease. We dealt with Robert who said they would also cover any mileage over that was allowed on the returned car. Several months l the balance of our lease. We dealt with Robert who said they would also cover any mileage over that was allowed on the returned car. Several months later after getting the new car, the lease was not paid off. We went to the showroom to find out what the problem was. Robert denied telling 3 of us that we had to pay nothing out of pocket to satisfy the lease payoff. He lied to us!! More