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Empire Nissan of Bay Ridge
Brooklyn, NY
1,184 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,184 Reviews of Empire Nissan of Bay Ridge
August 18, 2018
**** AVOID AT ALL COSTS **** **** CONSUMER BEWARE **** Do not buy or bring your vehicle in for service at this dealership. I brought my vehicle in saturday 8/11/2018 due to **** CONSUMER BEWARE **** Do not buy or bring your vehicle in for service at this dealership. I brought my vehicle in saturday 8/11/2018 due to my 2016 altima having the check engine light on and various issues (car was bought from Ramsey Nissan in NJ). I was assisted by Ali Fares who charged me 2 hours @ $126 for diagnosing the issue - fine, even though my car is certified pre owned and I would only have to pay $50 deductible for bringing the car in....turns out the car had an issue with the transmission and it was covered under factory powertrain’s warranty. Then on Monday the 13th, i went in early in the morning and got a repair estimate of $1600...they then lowered everything to $700. Fine - i don’t mind paying, even though my car is cpo. I got in contact with corporate and they spoke to the service manager ( Vinny Siddiolo ) who Ali claims is never in the shop because he walks in and out all the time - obvious lie because while at the dealership I received a call from corporate saying that they spoke to vinny 5 minutes ago... corporate had previously called them and explained that those repair charges should be covered. Mind you I spoke to corporate two times, the second time vinny got slick and said that I authorized maintenance to be performed and that those are not covered under cpo. I never signed anything other than the $252 repair estimate... I go pick up the car after they claim to have fixed it. I start the car with the engine cold and i noticed I still had the same issues. I find it hard to believe that they fixed the car in just 2 days since Ali told me they had to order parts. *** Next time you’re in this dealership for service (which I don’t know why you are bringing it in here) make sure you go over the charges throughly, cuz they will try to get you. *** My car is still having the same issues and I just towed it to Ramsey Nissan in NJ More
by datsun_jp
Employees Worked With
Ali Fares, Vincent Siddiolo
July 26, 2018
New Lease Just lease an 2018 rogue. Love the features, Sasha was very helpful and detailed to complete the paperwork and show us the suv features. Thank you to Just lease an 2018 rogue. Love the features, Sasha was very helpful and detailed to complete the paperwork and show us the suv features. Thank you to everyone to help to get everything together so quickly. Love the SUV, would recommend others to the dealer. More
by KevinSL
Employees Worked With
Sasha Shartilov, Samantha Mansour
June 11, 2018
great they make feel home so friendly, I just recently leased 2018 Nissan Pathfinder. I am very happy with the car and everyone involved who helped make this happen . Robert and Dewayne. Th I just recently leased 2018 Nissan Pathfinder. I am very happy with the car and everyone involved who helped make this happen . Robert and Dewayne. Thank you so much for you help , I'm only missing the weather tech mats and my SUV is complete. More
by Ommatta75
Employees Worked With
Robert Siew
May 05, 2018
Outstanding Customer Service Just purchased 2017 Nissan Sentra from Bay Ridge Nissan , Vincent and the entire staff was pleasure to work with. Chris, Reggie, Dwayne, Leo, Ozi, Tha Just purchased 2017 Nissan Sentra from Bay Ridge Nissan , Vincent and the entire staff was pleasure to work with. Chris, Reggie, Dwayne, Leo, Ozi, Thank-u-all More
by RayDal
Employees Worked With
Reggie, Dwayne, , Chris Casazza, Vincent Freund, Leo Orel
April 19, 2018
New Lease Great service by Johnny Vagas and Mike Sciangula! Love my new leased truck and will definitely be back again! They were very detailed, accommodating, Great service by Johnny Vagas and Mike Sciangula! Love my new leased truck and will definitely be back again! They were very detailed, accommodating, and friendly. More
by JoanneBYN
Employees Worked With
Johnny Vargas, Mike Sciangula
April 02, 2018
Worst service. Liars We called in to set a test drive on the Rouge. An hour later when we got to our appointment we we're told it was just sold. We schedule another date We called in to set a test drive on the Rouge. An hour later when we got to our appointment we we're told it was just sold. We schedule another date. When we came back they wanted us to sign a lease and give insurance cards before we test drive. They wasted our time twice. Half day off work each. They are liars. We went to Nissan in queens and got the car there More
by Nechama Liberow
Employees Worked With
I don't remember the employee name, Vincent Freund
March 21, 2018
Worst experience. It's a scam. I don't like to leave negative reviews. Hopefully Bay Ridge Nissan service department will improve it's customer service for the customers. A reputat I don't like to leave negative reviews. Hopefully Bay Ridge Nissan service department will improve it's customer service for the customers. A reputation is a powerful thing. Do your research first! More
by NATALIE S.
Employees Worked With
Name of service adviser is not listed.
February 20, 2018
Great customer service.. My purchase was smooth and very detailed thanks to Robert Siew. His attention to my needs was definitely appreciated. Would recommend this dealership My purchase was smooth and very detailed thanks to Robert Siew. His attention to my needs was definitely appreciated. Would recommend this dealership to others.. More
by Mikey
Employees Worked With
Mike Sciangula, Robert Siew
February 19, 2018
Happy I just leased Nissan Sentra. I am very happy with the car and everyone involved who helped make this happen . Henry Jones , Jeffery Chan and Ray from I just leased Nissan Sentra. I am very happy with the car and everyone involved who helped make this happen . Henry Jones , Jeffery Chan and Ray from finance Dept. you guys are the best! Thank you again ! More
by Ellie 8615
Employees Worked With
Ray from the finance dept. 5 ??????????, Henry Jones, Johnny Vargas, Jeffrey Chan
January 12, 2018
Happy Once Happy Twice I made my first purchase with this dealership in 2015. Feel in love with my 2015 Rogue and decided to do an early trade in. My second experience was I made my first purchase with this dealership in 2015. Feel in love with my 2015 Rogue and decided to do an early trade in. My second experience was just as good as the first one. I was happy to see that the person that helped me with my first vehicle was there to help me with my second vehicle. Customer and employee retention is plus. Thank you Henry and Rob. You guys are awesome. More
by Nadi Nena
Employees Worked With
Lorenzo! , Henry Jones, Muhammed Ali, Robert Siew
