Empire Toyota of Huntington

Oil change I arrived an hour early at 9am for my appointment time which was 10 am and my car did not go in until 10:50am I was in for an oil change and tire rota I arrived an hour early at 9am for my appointment time which was 10 am and my car did not go in until 10:50am I was in for an oil change and tire rotation and I left at 11:50am The tech that was working on my car was on his phone texting more than working on my car More

Always take both of our cars here. William helped me out on my last visit. He was very accomodating, professional , pleasant, knowlegeable abd helpful. I needed to learn how to use my hybrid rav4 to jump on my last visit. He was very accomodating, professional , pleasant, knowlegeable abd helpful. I needed to learn how to use my hybrid rav4 to jump another vehicke and he took the timw to show me rather than just exolaining it. He provided excellent service and I was in and out in an hour! More

Prompt and courteous service. My driver's front light was out. Rodrigo, the service adviser was very good - he took down the details of my problem and communicated it to the servi My driver's front light was out. Rodrigo, the service adviser was very good - he took down the details of my problem and communicated it to the service technicians. The technicians were very good too - they made the repair promptly so that I can safely drive my Toyota again. More

Pleasant Yoelis was very patient and respectful. He really made the whole process easy and we didn’t feel pressured. He was very professional and kind. Yoelis was very patient and respectful. He really made the whole process easy and we didn’t feel pressured. He was very professional and kind. More

In and out in no time flat. This was just an inspection. In and out in no time flat. Customer service was excellent as usual! I definitely recommend this service option for you. This was just an inspection. In and out in no time flat. Customer service was excellent as usual! I definitely recommend this service option for you. More

From the moment we walked in the door the entire team was welcoming friendly helpful and made a stressful process of buying a new car super smooth welcoming friendly helpful and made a stressful process of buying a new car super smooth More

professional.and.knowledgeable clean.comfortable.waiting.area.....As.told.at.sale.of.vehicle.customer.service.is.above.and.beyond.Would.recommend.SALES.and.SERVICE/to/friends.Thank. clean.comfortable.waiting.area.....As.told.at.sale.of.vehicle.customer.service.is.above.and.beyond.Would.recommend.SALES.and.SERVICE/to/friends.Thank.you More

Great service as always Same as the title. We are never disappointed with the service side of things. Everyone just goes above and beyond every time. We drive out from Howard Same as the title. We are never disappointed with the service side of things. Everyone just goes above and beyond every time. We drive out from Howard Beach for all of our needs. Great job to all!! More

I couldn’t be happier, the staff is very nice and accommodating. I had a few people help me throughout the whole process and it was throughly a wonderful experience. accommodating. I had a few people help me throughout the whole process and it was throughly a wonderful experience. More

Not satisfied We have been loyal Toyota customers for decades, so although we are highly satisfied with Toyota vehicles, we were extremely disappointed in the atten We have been loyal Toyota customers for decades, so although we are highly satisfied with Toyota vehicles, we were extremely disappointed in the attention we received from Toyota of Huntington when we purchased a Toyota Prius a few weeks ago. We were willing to put up with some disruption in a temporary location while a new location was being built, but given that we had very clear ideas about what we wanted to test drive and purchase (and made it known to staff), the amount of time we spent waiting for cars to be delivered from one location to another was unacceptable. A clear example is when we wanted to take possession of the Prius we were about to purchase. The car had arrived from another location the afternoon before ,and, in fact, our salesman wanted us to come that very afternoon to finalize the purchase. We indicated that we would be able to come to the dealership the next day at 3:30 pm. The car was not there waiting for us. Instead, it took more than an hour to have the car detailed, so we could drive it out the door at approximately 6:00 pm. Other issues we have with Toyota and not specifically the dealership are: Apparently, it’s standard procedure to learn about further additions to the bottom-line price after the deal is made. Thus, we learned about various warranty add-ons when we already had prepared a cashier’s check for our purchase. We also did not appreciate Toyota’s blurry descriptions of the different models and what is and is not included on each one. The words for the car details are incomprehensible to any person who does not read Car and Driver religiously (e.g., what is a cargo area tonneau cover, blind spot monitor, parking assist, or adaptive front-lighting system with auto-leveling headlights?). We were not given an easy way to make comparisons among models, although I was able to find something online that was very helpful. The color examples in a brochure bore little resemblance to the actual colors of the car. We had to go to considerable trouble ourselves to find a car at another dealership with the color we were considering. We never did get instruction on all of the buttons, icons, and displays in our new car. We still do not know how to access various music or information stations. We still do not know whether we can use Sirius XM or an Android device. An hour of instruction from a knowledgeable Toyota person would have been far more useful than getting a salespitch about extended warranties. If such a tutorial from a person were available, we would not go to Toyota of Huntington to take it. After it took 2 ½ hours to get our car when we arrived with full payment in hand, we never want to set foot into Toyota of Huntington again. More