Ertle Subaru

Everyone considerate and friendly both n person and on the phone. Quick to give me a loaner car due to being backed up and shorthanded the phone. Quick to give me a loaner car due to being backed up and shorthanded More

What a great experience. JR was awesome too. Stress free experience. 2nd car purchased from Stephen at Ertle. Would highly recommend. Past service with Cathy was excellent too. experience. 2nd car purchased from Stephen at Ertle. Would highly recommend. Past service with Cathy was excellent too. More

Ertle Subaru is a courteous family style dealership with friendly staffs. I had a great experience purchasing a new Subaru Outback Wilderness. The new car was well prepared and detailed. Financial transacti friendly staffs. I had a great experience purchasing a new Subaru Outback Wilderness. The new car was well prepared and detailed. Financial transaction was smooth and easy. Thanks to Lauren Brandford and Chris Deleo. More

I stopped in because my tire pressure light came on. They looked at the car and fixed the problem and I was on my way! looked at the car and fixed the problem and I was on my way! More

Excellent, courteous service. Everyone there was very friendly and knowledgeable. Good communications by phone and text. They gave me a very nice 2021 Outback as my loaner vehicle. Will definitely retur friendly and knowledgeable. Good communications by phone and text. They gave me a very nice 2021 Outback as my loaner vehicle. Will definitely return. More

I had asked for only an inspection when I had arrived. Originally I was scheduled for an oil change and tire rotation. It was not yet time for an oil change on my vehicle. I let them know this information Originally I was scheduled for an oil change and tire rotation. It was not yet time for an oil change on my vehicle. I let them know this information. I was wondering why it took 2+ hrs for an inspection. When it came time to pay, they did my oil change and rotation even though the service coordinator crossed it out. Lack of communication between the techs and advisors. I can’t imagine if we’re something more major that I had asked them not to do. They didn’t make me pay for it, and I got a free oil change, etc. A win for me because now I don’t need to do it myself but definitely a loss on their end. Time and money. More

Everyone was helpful . I had a few questions and they were answered except for one. The person was more concerned about not helping and avoided my concerns were answered except for one. The person was more concerned about not helping and avoided my concerns More

Recall work was performed and explained upon completion. Loaner car was provided so I wasn't in the dealership for over 3 hours. Only issue that I had was that before the recall work was started I got a c Loaner car was provided so I wasn't in the dealership for over 3 hours. Only issue that I had was that before the recall work was started I got a call that there were other "issues" that needed to be addressed and would I like to have them done now. I appreciate that the items were noted, but I brought the car there for the recalls. I only had time for that work, and I'm sure the "to do list" took more time that I just didn't have on this date. They did list those items so I could address them when I have time, but I wish they saved that for when it would have been convenient for me. More

service was fast and tiffany communicated with me perfectly about the issues with my vehicle. they were kind and clear with me about everything 10/10 would get my car serviced here again perfectly about the issues with my vehicle. they were kind and clear with me about everything 10/10 would get my car serviced here again More

My wife and I made an appointment to test drive a 2022 Outback Limited. Our sale rep was Shaun Werle who was very knowledgeable about the cars features. His low key approach and easy going personality mad Outback Limited. Our sale rep was Shaun Werle who was very knowledgeable about the cars features. His low key approach and easy going personality made buying this vehicle a pleasant experience. Also the Encore service provided by Pamela Shin was helpful in going over in detail the bells and whistles of the card.I would definitely recommend both the dealership and folks I came in contact with while buying this car. More