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Ertle Subaru

Stroudsburg, PA

4.7
2,582 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,582 Reviews of Ertle Subaru

May 06, 2021

I bought my new Subaru there and a small spare car from the Express store. Always a nice experience and they make you feel special. More

by wilkinsonnancy840
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Anthony Rizzo, Denny Castellaneta
May 06, 2021 -

Ertle Subaru responded

Congratulations on your new Subaru! All of us at Ertle Subaru are always so happy to help our customers. Thank you for taking the time to leave your five-star review! We hope you enjoy your new car, happy travels!

May 06, 2021

I always have polite & friendly service here. They estimate the bill & the time, & they are generally right on the mark. Very satisfied with this dealership! More

by INDIALADYUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
May 06, 2021 -

Ertle Subaru responded

Thank you for your continued business and your confidence in our team! We are happy to have you as a customer and we look forward to seeing you next time at Ertle Subaru. Drive safely!

May 06, 2021

Treat me well, first time buying a car for me, they make me felt confident and comfortable. I love my WRX 2018 Thanks for your help guys!!! More

by isanta59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Chris DeLeo
May 06, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Ertle Subaru, and we will certainly pass along your kind words. We hope that you continue to enjoy your 2018 Subaru WRX!

May 05, 2021

Ertle's customer service cannot be topped. They go out of their way to take care of their customers! They always do a great job! More

by joanne-bohrman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ,Rich, Kathy Aimer
May 05, 2021 -

Ertle Subaru responded

It is validating to our team knowing we are providing this level of service and care to you. We appreciate the time you took to leave such a kind review. Thank you for your business, from your friends at Ertle Subaru!

May 05, 2021

This was the most enjoyable oil change I have ever sat through. Everyone at Ertle is excellent and make you feel at home. Very comfortable waiting area with coffee and snacks. I feel very good energy at More

by SUZANNE TERRILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
May 07, 2021 -

Ertle Subaru responded

Suzanne, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ertle Subaru, and we will certainly let Kathy and our team know that you appreciate their help. I would also be more than willing to speak with you directly about this promotion and see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Tim Kelly - Service Manager - 570-213-4050

May 10, 2021 -

SUZANNE TERRILL responded

Thanks for contacting me Tim....that was so nice of you....I will take you up on that offer of filling my tank next time I need it....you guys are really the best and I'm so happy I went with Ertle. Thanks for everything!

May 04, 2021

Kathy Aimer is a superb with customers. She does an excellent job communicating and is always professional & friendly. Kathy and the Ertle service team make me very comfortable that my car is in great More

by mmkerrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
May 04, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ertle Subaru, and we will certainly let Kathy know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

May 04, 2021

The dealer worked well with us. Made sure we were satisfied. Jason was a doll to work with. And I would recommend my friends, family More

by GEANNONEMELISSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cullen
May 04, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! We are pleased to hear that Jason took good care of you here at Ertle Subaru, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

May 04, 2021

Went in for a car inspection and a oil change yesterday and the maintenance/staff were super awesome and accommodated me in a timely manner. Would definitely recommend their service. More

by Sheldon Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
May 04, 2021 -

Ertle Subaru responded

Hello Sheldon! Exceptional customer service is our number one priority, and we are thrilled to hear our staff were able to assist you so successfully. Thank you for stopping in for your service, and we hope to see you again in the future! -Ertle Subaru

May 01, 2021

Overall positive experience, was Promised a meeting with a delivery specialist , it has been a month and no meeting scheduled . Every member of the team was friendly and willing to help More

by JCG7816
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Meno-Starner, Chris DeLeo
May 03, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us this review. I am sorry to hear about your experience here, we are a growing service facility and extremely busy and occasionally we get behind on schedule. When this happens you should definitely be contacted and for that I am truly sorry. We are also down two delivery specialists at the moment which put us behind a little more. I would be more than willing to speak with you directly about setting up an appointment for you to meet with one of our delivery specialists. Unfortunately, I am unable to find your contact information without a name. Would you consider giving me a call? Thank you, Jon Altman - Sales Manager - 570-213-4007

April 30, 2021

I found the service to be what people would want it to be - courteous, informative, and helpful. The paperwork was supplied with explanations and drawings of what had been done and it was much appreciated. More

by FERN.BARBARA14
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Apr 30, 2021 -

Ertle Subaru responded

Courteous, informative, and helpful are all words we love to hear! Thank you for taking the time to share some feedback about your experience working with our service team so that others can see what it's like to do business with us here at Ertle Subaru, Barbara. We hope to see you back next time!

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